Sign-in / Sign-up
Your question
Solved

Ethernet issues - Realtek PCIe GBE family problems

Tags:
  • Networking
  • Ethernet Card
Last response: in Networking
April 11, 2014 4:35:52 AM

Hi gus. A few days a go I got a new motherboard. It is the as rock z77 pro 4. It's been fine for 3days but this morning I woke up. Turned computer on and my computer wouldn't conmect to the Internet. I use an Ethernet cable for direct connection. On the bottom right of the screen I right clicked the Internet button thing with a cross over it and clicked troubleshoot and it says:
The real tek PCIe GBE family controller adapter is experiencing driver or hardware related problems.

If I then right click the Realtek PCIe under network adapters and go advanced it's says : this device is not working properly because windows cannot load the drivers required for this device but If I click update it had the later driver

Any reason why my internet isn't working? Reckon it's a faulty motherboard? Any help would be greatly appreciated

More about : ethernet issues realtek pcie gbe family problems

April 11, 2014 4:38:03 AM

did you reboot?
m
0
l
April 11, 2014 4:39:20 AM

First thing I tried. No luck with it
m
0
l
Related resources
April 11, 2014 4:40:42 AM

unplug the ethernet cable and plug it back in, then go to the mobo manufacturers website and make sure you have the most uptodate drivers for your ethernet adapter.
m
0
l
April 11, 2014 4:42:51 AM

But I can't access the Internet to do that..... Also at the back of the PC tere is no flashing LEDs like it used to do
m
0
l
April 11, 2014 4:43:53 AM

Try a different cable, and a different port at the other end (if possible).
m
-1
l

Best solution

April 11, 2014 4:45:23 AM

open control panel, go to system then device manager, find network adapters and right click and see if you can uninstall. If you can do it, unplug the ethernet cable then plug it back in, if not see if you can disable it then enable it. still no luck right lcick and go to properties and see if you can do a roll back on the driver.
Share
April 11, 2014 4:47:17 AM

Tried a different port Didn't make a difference

Also will try uninstalling it now. What if I can't reinstall it?
m
0
l
April 11, 2014 4:52:00 AM

Ok. Wouldn't let me roll back driver. Neither did reinstalling help
m
0
l
April 11, 2014 4:52:33 AM

windows will throw in a generic driver in its place, then update it to the realtek driver which you would update it to using windows update.
m
0
l
April 13, 2014 8:39:10 PM

Pull power to your pc, wait 30 seconds. Then plug power back in, and turn on pc. See if you have internet. If you do, you're in the same boat as me. I can only restore Internet access if I pull the power cord. Maybe a Wake-on-LAN issue? Or power saving issue of some type?
m
2
l
March 18, 2015 6:46:03 PM

Hope this helps, I posted a solution in another thread with the same issue as well in case you didn't see that one here's the solution that helped me:

OK guys! Super easy fix, not as hard as you think. I recommend doing two things simultaneously as I did, but either one of them (or both) was the correct fix. I just did them at the same time.

1. Start, all programs, accessories, system tools, disk clean up, (c) drive for me, the main drive i guess, i'm not a computer wiz by all means so this should give you even more hope. I just clicked temp files, recycling bin, stuff that seemed to junk up memory unnecessarily, but I did leave system error logs alone just in case to check report
2. I went to control panel, programs, and UNINSTALL THE LATEST JAVA UPDATE, I did recall it was after updating this java one night I couldn't go online the next time (a night or two after)

That's it! I rebooted and VOILA! No joke, I have internet connection again!

FYE: yes I tried system restore, replugging both ethernet connection and power cord and a couple other things I read online. BUT THIS WORKS! Apparently there was a corrupt file which I deleted during disk clean up or just uninstalled a bad Java Update which turned off/ disrupted communication from my comp and its device drivers.

Anyways, give it a try!
m
-1
l
August 18, 2015 4:36:58 AM

Realtek PCIe GBE Family Controller issue
If anyone is having this problem in the future,
this is a very ulternative way and could be a easy way to begin with.
Now you should have another pc or laptop for this and a memory stick or a cd.

Steps:

1. Open up your internet browser on your other pc.
2. Goto this link: http://www.realtek.com.tw/Downloads/downloadsView.aspx?...
3. Find your operating system for your pc and click the download link beside it.
4. If you have a popup click "save as" and to your cd or memory stick.
5. Goto your other pc and access the folder and click "setup".
6. You should know what to do from there.

Now if this does not work you must install the realtek lan drivers found at your
motherboard's manufacturing site or laptop's manufacturing site then reinstall this.
If all the above does not work for you then you must do a clean reinstall of windows and if
that does not work then its a faulty laptop or motherboard.
m
2
l
December 28, 2015 5:28:05 AM

bubbletopspoon said:
Hi gus. A few days a go I got a new motherboard. It is the as rock z77 pro 4. It's been fine for 3days but this morning I woke up. Turned computer on and my computer wouldn't conmect to the Internet. I use an Ethernet cable for direct connection. On the bottom right of the screen I right clicked the Internet button thing with a cross over it and clicked troubleshoot and it says:
The real tek PCIe GBE family controller adapter is experiencing driver or hardware related problems.

If I then right click the Realtek PCIe under network adapters and go advanced it's says : this device is not working properly because windows cannot load the drivers required for this device but If I click update it had the later driver

Any reason why my internet isn't working? Reckon it's a faulty motherboard? Any help would be greatly appreciated


m
0
l
December 28, 2015 5:28:14 AM

I had problems with win 10 64 bit and my onboard lan interface. This solved the problem. It may also fix wifi based cards

run cmd box in admin mode and enter ( you can do this via task manager, file, new task tick admin privileges)

netsh int tcp set global autotuninglevel=disabled press enter

you can also try =restricted or highlyrestricted as option for best results.

the default is normal which causes errors on realtek lan cards. Even using latest Realtek v10 win 10 driver
m
0
l
December 31, 2015 11:27:21 AM

HillBillyAsian said:
open control panel, go to system then device manager, find network adapters and right click and see if you can uninstall. If you can do it, unplug the ethernet cable then plug it back in, if not see if you can disable it then enable it. still no luck right lcick and go to properties and see if you can do a roll back on the driver.


Thanks, your solution did work for me. Here is a more detailed description of the steps to fix this problem from another related post:

First check the device manager. You can get there by right-clicking on the start button on the lower left corner, and in the menu that comes up select "Device Manager." Your Realtek chip should appear under "Network adapters." Is there a yellow exclamation mark next to it? When you right-click the entry for that Realtek chip what does it indicate in the "status" under Properties?

As troubleshooting steps, first re-set the driver. Right-click that Realtek entry in the device manager, and select "uninstall." Click OK to whatever boxes come up. That entry should be gone when this completes. Next look at the top of the Device Manager window and click the icon that says "scan for hardware changes" which is right under the menu bar (it should appear right under "help"). This should cause the system to re-start the Realtek network controller. Close any browser or Steam windows and try again. If you still have problems, the next step is to refresh Windows.
m
0
l
February 4, 2016 9:49:27 AM

I had the same problem (error 10, etc) and fixed it via the following steps (I'm running windows 10).
1. Get motherboard info via running
wmic baseboard get product,Manufacturer,version
in the command prompt.
2. On computer with internet, google for <motherboard model> drivers, download the relevant realtek network driver, throw on usb drive to get it over to the problem computer.
3. On problem computer: Start -> Settings -> System -> About -> Device Manager, under 'Network adapters' right click on Realtek PCIe GBE Family Controller -> update driver software -> browse my computer for driver software -> select driver downloaded and brought over in step 2 (you might need to unzip the driver archive first), click through install.
At this point, the driver claimed to be working correctly (no more "error 10"), but still no internet, with windows debugger insisting a cable was unplugged.
4. Turn off, then unplug computer. Wait 30 seconds, then hold down power button for a few more seconds for good measure (I don't know which of these was necessary, but just rebooting didn't work).
5. Plug back in, power up. At this point I had network again :) .
m
0
l
March 26, 2016 10:24:54 PM

Guys I have just encountered this weird no ethernet cable issue found for my asus motherboard with this shitty network card. After three days of frustration and updating drivers, downgrading drivers, running cmd commands and doing everything posted here and there. I finally solved this by :
shut down your cpu
remove power cable for like 1 min and press the power button on cpu when cable is plugged off ( that will discharge capacitors i think)
then replug the cable , switch on your machine
AND AMAZINGLY IT WORKS ...........
m
0
l
April 6, 2016 1:38:58 PM

This worked for me on a new HP Pavilion Laptop:
Power off the computer,
Take out the battery,
Wait 5 minutes,
Replace the battery,
Switch on, with ethernet cable attached, ... and the Realtek PCIe FE Family controller woke up.
The Internet connection via the ethernet cable worked for the first time ever.

I then went to the adapter properties and cleared the power-saving shutdown box for the adapter in the hope it would not go to sleep again.


UPDATE: 10 April 2016 - The problem is back again. The solution above only worked for a day or two
m
0
l
3 minutes ago

LAST RESORT: Try changing the MAC address on the problem Realtek network adapter. I don't like doing this and usually there are other fixes that work, as stated in the previous posts. Here is a link referring to what I am talking about: http://www.howtogeek.com/192173/how-and-why-to-change-y... here is another link: http://www.online-tech-tips.com/computer-tips/how-to-ch.... The MAC address cannot be your old MAC address, it has to be something else. You can usually find your MAC by opening a CMD prompt, typing ipconfig /all (example: http://www.techsupportforum.com/forums/f138/how-to-run-...). The MAC will be listed under Ethernet adapter Local Area Connection: Physical Address . . . . So if your MAC is 00-21-B2-AB-29-A1, you need to change a letter or a number in that address, so 00-21-B2-AB-29-A2 or 00-21-C2-AB-29-A1 would be examples of a MAC change. Usually a reboot is not necessary after the change is made. As I said, this is a LAST RESORT method, only if you have tried everything previous to this post. If changing the MAC doesn't work, you need to buy another network adapter or a wireless adapter because you have a malfunctioning network adapter. Additional reference: https://www.maketecheasier.com/3-things-about-mac-addre....
m
0
l