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Ethernet issues - Realtek PCIe GBE family problems

Last response: in Networking
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April 11, 2014 4:35:52 AM

Hi gus. A few days a go I got a new motherboard. It is the as rock z77 pro 4. It's been fine for 3days but this morning I woke up. Turned computer on and my computer wouldn't conmect to the Internet. I use an Ethernet cable for direct connection. On the bottom right of the screen I right clicked the Internet button thing with a cross over it and clicked troubleshoot and it says:
The real tek PCIe GBE family controller adapter is experiencing driver or hardware related problems.

If I then right click the Realtek PCIe under network adapters and go advanced it's says : this device is not working properly because windows cannot load the drivers required for this device but If I click update it had the later driver

Any reason why my internet isn't working? Reckon it's a faulty motherboard? Any help would be greatly appreciated
April 11, 2014 4:38:03 AM

did you reboot?
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April 11, 2014 4:39:20 AM

First thing I tried. No luck with it
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April 11, 2014 4:40:42 AM

unplug the ethernet cable and plug it back in, then go to the mobo manufacturers website and make sure you have the most uptodate drivers for your ethernet adapter.
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April 11, 2014 4:42:51 AM

But I can't access the Internet to do that..... Also at the back of the PC tere is no flashing LEDs like it used to do
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April 11, 2014 4:43:53 AM

Try a different cable, and a different port at the other end (if possible).
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Best solution

April 11, 2014 4:45:23 AM

open control panel, go to system then device manager, find network adapters and right click and see if you can uninstall. If you can do it, unplug the ethernet cable then plug it back in, if not see if you can disable it then enable it. still no luck right lcick and go to properties and see if you can do a roll back on the driver.
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April 11, 2014 4:47:17 AM

Tried a different port Didn't make a difference

Also will try uninstalling it now. What if I can't reinstall it?
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April 11, 2014 4:52:00 AM

Ok. Wouldn't let me roll back driver. Neither did reinstalling help
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April 11, 2014 4:52:33 AM

windows will throw in a generic driver in its place, then update it to the realtek driver which you would update it to using windows update.
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April 13, 2014 8:39:10 PM

Pull power to your pc, wait 30 seconds. Then plug power back in, and turn on pc. See if you have internet. If you do, you're in the same boat as me. I can only restore Internet access if I pull the power cord. Maybe a Wake-on-LAN issue? Or power saving issue of some type?
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