my dell vostro win 7 32-bit has 4 gb (2*2) but its only showing 2 gb memory only...?

later the pc showed 4 gb ram out of which 2.99 gb uasable....but now in total it showas a memory of 2gb...at first it was a problem in the bios i had loaded defaults n it was again back as before but now i tried to load defaults in bios but still howing 2 gb memory... total ram installed-2048 mb
chamber-sinle...so plz help me wat shud i do...?
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More about dell vostro win bit showing memory
  1. processor-i3..
  2. First get CPUZ http://www.cpuid.com/softwares/cpu-z.html place in the new folder on desktop and click .exe).

    Run it.



    Go to Memory tab, I need Type and Size.
    Next go to SPD tab, I need Max Bandwidth for each slot if different, also compare 2 slots, are they exactly the same (the same information).

    Report back.
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