Good test to checking graphics cards for RMA?

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nyxanna

nyxanna

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I sent my ASUS 7970 Matrix Platinum back for RMA because of artifacts. I experienced those artifacts for months since I bought it last year in October.

Today they told me that they could not find anything wrong with it. They also said what they did to test it:
Ran the AMD Leo Demo overnight for approx 18 hours followed by Furmark and then Unigine Valley for around 3 hours. No issues.
Click to expand...

Do you guys think this is a reasonable test? No games were run, just the 'tech demos'. I ran Unigine Valley myself and also never saw any artifacts there. Would Heaven also not be a way better test? I also doubt that someone sat there for 21 hours to see if artifacts pop up. Do they hard hardware to see if artifacts come up or do they just assume that because it didn't crash it's fine?
Is there no other better way to test the card? I am completely sure that there is something wrong with it.

And I'm definitely not the only one either. Many tech-savvy people seem to be saying that there were many complaints with the latest range of the 7970 Matrix Platinum cards.

I've spent a lot of time googling threads and many share this issue and I also read about some people trying to RMA but "SCAN" not finding any errors. Worst of all I'll get charged £30 even though the card is obviously faulty.

Once I used a program that would stress the card and record how many errors came up. I got thousands of errors within 5 minutes when you were supposed to get a few hundred within hours. Sadly I forgot the name of the program.

Is there any application I can tell them to use?

Especially in this first thread 2 customers bought it from scan.co.uk, had the same issue and also same RMA result. It just cannot be right or a coincidence.
http://rog.asus.com/forum/showthread.php?40150-7970-Matrix-Platinum-RMA&s=575461a2667dfb9130bbcf304bfb7a68
http://rog.asus.com/forum/showthread.php?31527-7970-Matrix-Platinum-RMA
http://www.tomshardware.co.uk/answers/id-1942106/7970-matrix-platinum-artifacts.html
http://www.xtremesystems.org/forums/showthread.php?285479-Asus-HD-7970-Matrix-Platinum-Artifacting
 
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pyr0_m4n

pyr0_m4n

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Benchmarks like Unigine are used because they are tougher on a card than games. Do you have an overclocked card? Even from factory, some cards are unstable. Try using the control center to reduce the clocks a little.
 
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nyxanna

nyxanna

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Yes I know that they are tough on cards but for some reason I only would get artifacts in games but never in benchmarking tools which one poster in one of the thread also said.

Yes, the 7970 Matrix Platinum is heavily overclocked by default and that's probably the reason. However my point is that I want SCAN to see that the card is faulty for the RMA. They didn't find a fault and next they are going to charge me £30 which I obviously want to avoid. I don't want to get rid of the artifacts right now, I want them to RMA and send me a replacement. It shouldn't be my job to downclock a card just so it works out of the box.
 
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Beezy

Beezy

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yes you are right, have you done that though? does down clocking fix the artifacts?
 
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nyxanna

nyxanna

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Yes, I have tried downclocking one month ago when I got tired of the occasional artifacts. I noticed that they still occurred but less often which leads me to believe that if I had downclocked the card a lot they may have stopped showing.
I still think that since the card is sold at those advertised clocks they should accept a fault and return it. If the card would not have been advertised at those clocks I would have picked another one. The Matrix Platinum range is also very experience compared to other cards. What did I pay more for when I downclock them?

I'm starting a new job soon which allows me to just buy a new card. If they insist that there is no fault I may just not pay the charge and let them throw the card away.
 
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pyr0_m4n

pyr0_m4n

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Just because most cards can get those clocks, doesn't mean that yours will. Even two cards made at the same tine right next to each other might be different. Either underclock it to the point it stabilizes or live with the artifacts. It seems as if you don't have any other choice.
 
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Beezy

Beezy

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I totally agree, sound like faulty hardware. As the consumer you accept the realistic confidence intervals with these kinds of cards (factory overclocked), that you may get one card that isn't like the rest and is defective, They know that 99% of cards will be fine, with 1% not able to handle the overclock. Now its their turn to honor their end of the deal, and replace that card if its under warranty.
 
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