Can't open, click or delete file

Kristinp

Reputable
Apr 13, 2014
1
0
4,510
Can't open, click or delete file. It's an image or video, not sure which because I can't even right click it. As soon as I get near it my laptop freezes and I have to restart it. I've tried different file shredders, I've tried it in safe mode, I've tried to box select around it. Nothing works. I'm running windows 8.1 on an HP envy dv6. I'm getting the SMART hard drive failure error on startup, so I'm trying to copy everything from my laptop to my external
HD but I can't because of this file. I can't even defrag or run certain tests because it stops when I get to this file. Please help. Extremely frustrated.