i searched high and low, i did recover and it did not fix my problem (out of topic). My App screen is freezing upon logging in, also no shift +F8 brought up the rebuild screen, so i decided to do hard reset. i followed every step from online: right hand tab, setting, Change PC setting and it supposed to bring me to General tab so i can do complete reinstall (not a recovery) but when i click change PC settings the tab sits for 20 sec and hids back without opening. Searching right tab also takes minutes to load, what gives? any other way to do a hard reset besides Windows suggestion