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WD My Book Essential USB 3.0 became slow

Tags:
  • USB3
  • Drivers
  • Storage
  • Book
  • Motherboards
  • External Hard Drive
  • Western Digital
Last response: in Storage
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April 14, 2014 7:32:11 AM

Motherboard: GA-880GM-USB3
HDD: USB 3.0 WD My Book Essential - 1 T.B.
OS: Windows 7 64-bit.
I had been having problems with this external HDD, the browsing was very slow, took time to load folders and files. When I got time, I decided to see what was the problem. I can't exactly remember what I had done back then, but I remember installing(or maybe re-installing) the USB 3.0 drivers included in my motherboard's drivers CD. It was Etron USB3.0 drivers.
I ran the installer and restarted my machine, and then everything ran very quickly. Transfers were speedy, everything loaded quick.
But it was temporary, it again got slow. I tried to update the drivers, re-installed, deleted the WD SES drivers and everything possible in device manager, but I am unable to fix it.

I am confused how it worked earlier and why not now. It's very slow and gets frustrating.
Please give me the troubleshooting steps that I might have missed.

EDIT: I even tried NEC USB 3.0 Driver provided on Gigabyte's website. I tried all combinations with and without Etron, but all in vain.
EDIT 2: Trying it on USB 2, same machine and it's taking time to appear as a removable device. It shows My book now, and it just asked if I want to format H: , which probably will be it's drive letter.

Thank You.

More about : book essential usb slow

April 14, 2014 10:54:46 AM

WAIT. I just replied to a post above this one. Where did it go? I was told that the drive might be failing and it needs a S.M.A.R.T test.
That sounds scary! Can't afford another disk soon... :/ 
And okay, I got another situation. I might have bugged some registry/device driver or something in the process of re-installing stuff a hundred times.
The HDD is not being detected now(technically, it is, as My Book). I see Local Disk (H: ) in my computer without any details about it.
My Computer is in a long "loading" state. I tried clicking on the drive, no response yet. The Diskinfo tool showed up only after I detached the drive.
So what is the problem now? I have faced all these problems when I used to try to connect on my laptop. Multiple tries with device drivers reinstalls worked there, whereas my older desktop detected it without any problem. So can't be sure if it's my HDD only. Note- both were USB 2.0 then.
Thanks.
EDIT: I detached the drive and all I can see is this:
Spoiler

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Best solution

a b \ Driver
a c 971 G Storage
a c 104 V Motherboard
April 14, 2014 2:44:46 PM

it sounds like the drive is or has failed. You can download and run WD's diagnostics from here:
http://support.wd.com/product/download.asp?groupid=120&...

Do a complete shutdown and then power back up after a minute. Run the shorttest and if that passes go for the long test as long as its non-destructive. It will warn you if it is. (I cant remember)
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April 18, 2014 5:57:35 AM

popatim said:
it sounds like the drive is or has failed. You can download and run WD's diagnostics from here:
http://support.wd.com/product/download.asp?groupid=120&...

Do a complete shutdown and then power back up after a minute. Run the shorttest and if that passes go for the long test as long as its non-destructive. It will warn you if it is. (I cant remember)

The tool won't start until HDD is disconnected and if I start the HDD after starting the tool, it goes "Not Responding".
Is it cause the hdd is failing? or do I need to try on someone else's machine? I don't want to cause I am afraid of getting infected by virus on friend's USB 3 laptop.

EDIT: It got detected after I used the power button behind it. (had done the same before, where it didn't work), so luckily it has been detected and...
And this is what I got. :/ 


The drive looks to be more cooperative now, it is getting detected unlike before. And it does look like a USB 3 drive. Speeds are high. :D 
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