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Arma 2 causing my desktop to go to sleep

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April 14, 2014 8:37:53 PM

Hi guys, I bought this exact PC off of Newegg a couple months ago. You can see my system specs by scrolling down a bit:

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

I was a little unsastified with the video card it came with, so I bought the 2GB version of this card on Newegg:

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

I don't know much about computers, so I took it to Geek Squad to get the video card installed. I also asked if they could check to see what upgrades I would need to make on the desktop in order to run the video card safely. After the installation, they told me I didn't need any upgrades, so I took it home. For a few weeks, it worked great, but then I started having this problem on Arma 2. After 10 or so minutes of playing, the screen will go black, and I'll get a message on my monitor saying "CABLE NOT CONNECTED". After about 4 or 5 seconds, the computer will go to sleep. I can hit the power button, and the computers wakes up, and everything is still open, including the game, but I have to quickly alt + tab out of the game or else the same thing will happen again.

After I called them back, they said my PSU actually didn't have a high enough wattage. (it had 435W) They said a 600W PSU they had in store would fix the problem, and that they'd install it for free. Much like last time, they said the rest of the computer looked completely safe to run the video card. After the installation, the problem still persisted, except for one detail. Instead of "CABLE NOT CONNECTED", the message I get on my monitor now says "NO SIGNAL". After that, they told me it had to be a problem with Arma 2. They said there was no way I could have damaged any of my hardware in that time from having too low of a PSU, EXCEPT for my video card, but they said it was extremely unlikely because of the following reason: I've never had this problem on any game except Arma 2, and I play a lot of high end games like Battlefield 3 (maxed out) and Wargame: AirLand Battle (maxed out, except for the shadow anti-aliasing) for hours at a time, and I've never experienced the computer going to sleep even once while I played any other game except Arma 2.

April 15, 2014 7:10:56 PM



Thanks for the link and response, but I can't delete my power plan. I never created a new custom plan, I just have it set to high performance. I think I might tweaked some of the settings within the high performance plan, should I reset all the custom settings to default? I'm not sure about the drivers, the guy who installed my video card said he also installed this program called "GeForce Experience" which automatically updates drivers. I opened it up, and it says my drivers are all up to date. It also says the last driver update was March 10th. My problem started happening several weeks after that. Also, unlike the guy from the link, the only game I'm having this problem with is Arma 2. Also, when I open up my advanced settings in the screen resolutions settings, I don't see a troubleshoot tab anywhere, so I can't find where the hardware acceleration slider is.




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a b U Graphics card
April 16, 2014 6:14:10 AM

Hmm, I update my drivers manually So I dont know if the geforce expirience works or not.

It seems your version is the alst one (date matches), but there is a chacne a previous Driver would not have this issue (thats why I use manual updates: If a Driver is working correctly, updating it is not adviced, as It may cause problems especially in older games).

In thoery you could uninstall your video card drivers and install older version to see if it fixes the problem.

Unfortunatelly if you never did this sort of thing, It might be a relative challange, espeially because you need to make sure you make a "clean install" or The drivers might screw up more games, in wich case formating the PC is usually the only easy way to deal with the problem.

I personally do that each 6 months just to keep my PC clean, but most people dont like that kinda stuff.
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April 16, 2014 1:43:33 PM

cats_Paw said:
Hmm, I update my drivers manually So I dont know if the geforce expirience works or not.

It seems your version is the alst one (date matches), but there is a chacne a previous Driver would not have this issue (thats why I use manual updates: If a Driver is working correctly, updating it is not adviced, as It may cause problems especially in older games).

In thoery you could uninstall your video card drivers and install older version to see if it fixes the problem.

Unfortunatelly if you never did this sort of thing, It might be a relative challange, espeially because you need to make sure you make a "clean install" or The drivers might screw up more games, in wich case formating the PC is usually the only easy way to deal with the problem.

I personally do that each 6 months just to keep my PC clean, but most people dont like that kinda stuff.


I see, so you think this is an issue with the most recent driver that was released. Is it actually possible that a driver can crash the game so bad that it would put my computer to sleep? Does this mean I'm not actually doing any damage to my hardware when the computer goes to sleep like that? Does that also mean that when the next driver comes out, that downloading that might fix the problem? What I'm really stressed out about right now is whether or not I might have damaged any of my hardware during those few weeks I was using that 435W power supply with the new video card. (on the Newegg page it says the video card requires 400W to run, but when Geek Squad told me I needed the better power supply they said you needed more than that, because the PSU also powers other parts of the computer too) I'm sorry, I don't mean to barrage you with a million questions.

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a b U Graphics card
April 17, 2014 2:13:13 AM

Well, without running a few tests myself its a bit hard to narrow down the issue.
Especially because usually you would try another GPU you have laying around to test.

About damaging your GPU... its possible but unlikely: Normally if you damage your GPU the damage extends to everything the GPU is used for. This goes from ANY game you play to even web scrolling (as GPU nowdays also does some worht there).

When you say your PC goes to sleep mode you mean that you can actually wake it up or you need to restart it?

Most times if your PC shuts down itself is to prevent damage and its either trigerred at the Motherboard or the PSU.

You said you bought a 600W PSU but not the brand and model. Can you tell me that? There are power supplies, especially the cheap ones that are ver unreliable. The power supply, assuming its decent should have more than enoguht power.

But.. What about temperature? Can you install HWMonitor and see if you can record the temperature of your GPU in games? Highly unlikely it would overheat just in arma 2, but different games have different loads on the GPU (assasins creed used to be a killer in this field).

That GPU has a 1 6 pin connector. I know its a dumb question, but Is it connected to the PSU?

If your PC shuts down becosue the GPU is underpowered, yes it can damage the hardware, so avoid doing it if you can.


Finally, i checked a few sites and it seems like it might be a memory issue.
It appreas Arma 2 is very memory hungry (more than most games) and if you have a defective Ram module, its possible only arma 2 needs it.

To make sure this is not the issue, all you need to do is run memtest (http://www.memtest.org/)

You install it on a Cd/DVD and run it before windows starts.
It might take a few minutes to find a damaged module, but in my laptop it took less than a second.

If it turns out you have a bad memory module (usually you have more than one), you could test them separetly to find the one that is damaged.
Once this is done you can either buy a new module or use the one that is ok.






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April 18, 2014 1:28:44 AM

cats_Paw said:
Well, without running a few tests myself its a bit hard to narrow down the issue.
Especially because usually you would try another GPU you have laying around to test.

About damaging your GPU... its possible but unlikely: Normally if you damage your GPU the damage extends to everything the GPU is used for. This goes from ANY game you play to even web scrolling (as GPU nowdays also does some worht there).

When you say your PC goes to sleep mode you mean that you can actually wake it up or you need to restart it?

Most times if your PC shuts down itself is to prevent damage and its either trigerred at the Motherboard or the PSU.

You said you bought a 600W PSU but not the brand and model. Can you tell me that? There are power supplies, especially the cheap ones that are ver unreliable. The power supply, assuming its decent should have more than enoguht power.

But.. What about temperature? Can you install HWMonitor and see if you can record the temperature of your GPU in games? Highly unlikely it would overheat just in arma 2, but different games have different loads on the GPU (assasins creed used to be a killer in this field).

That GPU has a 1 6 pin connector. I know its a dumb question, but Is it connected to the PSU?

If your PC shuts down becosue the GPU is underpowered, yes it can damage the hardware, so avoid doing it if you can.


Finally, i checked a few sites and it seems like it might be a memory issue.
It appreas Arma 2 is very memory hungry (more than most games) and if you have a defective Ram module, its possible only arma 2 needs it.

To make sure this is not the issue, all you need to do is run memtest (http://www.memtest.org/)

You install it on a Cd/DVD and run it before windows starts.
It might take a few minutes to find a damaged module, but in my laptop it took less than a second.

If it turns out you have a bad memory module (usually you have more than one), you could test them separetly to find the one that is damaged.
Once this is done you can either buy a new module or use the one that is ok.









Yes, I can wake it up and absolutely everything is where I left it, including Arma 2. When I switch back to the game, it's even still unpaused, so I have to very quickly pause and exit the game, or else the computer will go right back to sleep again.

Thankfully, I think I just found it what it was. Yesterday, I was dusting off my desk where my computer is, (it was still on) and I move the tower just a couple inches to the left to dust underneath it (I didn't lift it or anything like that, I just pushed it a little) and after a couple seconds it SHUTS DOWN. It doesn't go to sleep, but it instead does a full shut down. This was the first time it ever did something like this, and I was only at the desktop, I wasn't in a video game or anything like that. I look at the back of the computer, just to see if all the cables are plugged in right, and I see that my power cable for the tower is only halfway plugged in. It was connected to the socket, but it wasn't pushed inside whatsoever! I must have done that when I was in a hurry to plug everything back in after I brought it home from the installation of that new power supply because I wanted to see if it would work, haha.

I was all ready to open up Arma 2 and take screenshots of what HWMonitor looked like while I was on, but I was able to play for about an hour and a half without anything happening. I don't know much about computers, so I don't know if the loose power cable was actually causing our problem, but I do know for sure that somehow it's now fixed. Thank you so much for spending all that time helping me out, you're the best. I'll make sure to make your post the best answer. :) 
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a b U Graphics card
April 18, 2014 3:27:54 AM

Glad I could help,
You could check the temps of your system running just in case (anything over over 85 C is hot enought to be worried, anything over 90 is a ticking bomb).

This is for CPU and GPU.

Thx for the selection :D .
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April 18, 2014 3:32:11 PM

cats_Paw said:
Glad I could help,
You could check the temps of your system running just in case (anything over over 85 C is hot enought to be worried, anything over 90 is a ticking bomb).

This is for CPU and GPU.

Thx for the selection :D .


Okay, I went in Arma 2 with HWMonitor open. I went in game, and went afk for like 10 minutes. Then I ran around for another 5 or 10 minutes, and then I ALT + Tab right back to HWMonitor and immediately took this screenshot-

https://imagizer.imageshack.us/v2/1260x709q90/836/qlln....

I'll be dead honest, I don't know anything about temps, does everything here look safe?

Also, I've been having this other very minor problem. I feel like the trees in Chernarus look really weird, in that, some of them are kindly oddly colored, even if it does look like autumn.

Here are some normal looking trees I took a screenshot of-

https://imagizer.imageshack.us/v2/1260x709q90/843/oc53....
https://imagizer.imageshack.us/v2/1260x709q90/836/la6n....

And there are some of the weird ones, the latter two pictures being the one type of tree that I'm really concerned about- (although that one is kinda rare)

https://imagizer.imageshack.us/v2/1260x709q90/841/cgko....
https://imagizer.imageshack.us/v2/1260x709q90/836/nsb0....
https://imagizer.imageshack.us/v2/1260x709q90/842/u7e4....


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a b U Graphics card
April 18, 2014 4:08:59 PM

Haha,

not sure what part of the world you live in but I can guarantee you that in the whole of Eastern Europe, Ukraine and some parts of Russia we get the trees look exactly this way in the Autumn. They've actually done a pretty good job with the graphics in the game.
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April 18, 2014 5:11:18 PM

Mouldread said:
Haha,

not sure what part of the world you live in but I can guarantee you that in the whole of Eastern Europe, Ukraine and some parts of Russia we get the trees look exactly this way in the Autumn. They've actually done a pretty good job with the graphics in the game.


Really? My family is from Macedonia, I've been there many times. But then again, I've never visited in the fall so there you go. (I live in the United States right now) Where are you from?

Oh yes, the graphics look absolutely incredible, and the Eastern European setting is part of the reason why I love it so much. The screenshots really don't do it any justice, for some reason it looks a million times crisper in game. (I'm sure not sure if it lost its quality from taking the screenshot over steam, or from uploading it to imageshack, or maybe a little bit of both ;) )

However, I have never seen a tree that has mixed red and green leaves like that, very interesting indeed. I just wanted extra sure that it wasn't some problem with my GPU or something and that's what everyone is seeing in game.
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a b U Graphics card
April 18, 2014 5:35:31 PM

Haha, well we are neighbors with your family in a way.

I'm Bulgarian originally. Been to Russia also and a few more countries in this part of the world. In Bulgaria we have 4 seasons but really distinct and each one beautiful in its way. Really awesome spring where everything turns green, the trees start to bloom etc. then a really hot summer - up to 42 degrees Celsius, then the autumn where all trees change colors -different shades of brown, yellow, red, orange and even purple - we refer to the autumn as "golden autumn". When winter comes we get plenty of snow and temperatures sometimes drop to - 22 (that's minus) Celsius. It's amazing.



Sadly I currently live in Scotland where everything seems like the longest, saddest, wettest and most gray eternal autumn/winter thingy but without the nice colors nor the big snow.

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April 19, 2014 2:03:17 PM

Mouldread said:
Haha, well we are neighbors with your family in a way.

I'm Bulgarian originally. Been to Russia also and a few more countries in this part of the world. In Bulgaria we have 4 seasons but really distinct and each one beautiful in its way. Really awesome spring where everything turns green, the trees start to bloom etc. then a really hot summer - up to 42 degrees Celsius, then the autumn where all trees change colors -different shades of brown, yellow, red, orange and even purple - we refer to the autumn as "golden autumn". When winter comes we get plenty of snow and temperatures sometimes drop to - 22 (that's minus) Celsius. It's amazing.



Sadly I currently live in Scotland where everything seems like the longest, saddest, wettest and most gray eternal autumn/winter thingy but without the nice colors nor the big snow.



I've always wanted to visit Bulgaria, I've only been to Croatia and Macedonia. It sounds absolutely beautiful over there. I've never seen a leaf go that red. (never mind purple!) But yeah, I just wanted to make sure it wasn't some sort of problem with my GPU, because everyone is telling me that the GPU is the only thing that can be damaged from having to low of a power supply. Thankfully, it turned out that it wasn't, so thanks again to both of you guys for your responses.
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