Can't install program from a CD to the laptop

tsst

Reputable
Apr 16, 2014
6
0
4,510
When I insert the disc in my CD-rom drive E:, the autorun does not launch the program or start the installation (a video editing program/"Cyberlink PowerDirector Ultra v11").

I have checked that the "Software and games" are set to "Install and run program from your media" via the "Autoplay" from "Start" menu.

I have also tried going direct to the CD via "Start" and "Computer" and then right-clicked on the "BD-ROM Drive E:". But it does not give me any options to view the disc so I cannot launch any "setup.exe" or "install.exe" file for the program.

When I right-click on the drive E: from my "Computer", it only has the following options:
"Open", "Open in new window", "Scan with Microsoft Security Essentials", "Share with", "Burn to disc", "Format", "Eject", "Copy", "Create shortcut" and "Properties".

If I select "Open", the disc only eject from the lap-top. Nothing happen.
It's strange that I cannot even browse and view the CD from E:

>>> What are the normal options that you should get when right-click the "BD-ROM Drive E:"?
I assume "Play" is one options that are missing here.


What can be the solution to this problem?
Do I need to reinstall the whole Windows 7 again or is it any other solutions?


Hope there are someone here who have a solution or any ideas of what to do.
 

tsst

Reputable
Apr 16, 2014
6
0
4,510


It doesn't seem to be a disc issue. I just tried with another disc that was installed normally last year, and got same problem, i.e. nothing happen - no installation process started. I could not view the disc either.

If it is a problem with the BD-rom drive, what can it be? Some spare parts or small cables broken? Strange if that is the reason because I have almost not used E:. Have only installed 2-3 CD's from E:
 

tsst

Reputable
Apr 16, 2014
6
0
4,510


My laptop is 2 years next month. All new in 2012.

I tried different DVDs and they won't play either (just like the CD's with programs).

>>> But my music CD's worked now! Seems now problem with music files.

Also, when i went into "Computer" and right-clicked "BD-ROM Drive E:" when a music disc is inserted, I got the options to select "Open disc", "Open AutoPlay", "Play" and etc....those selections that are not available when I insert a DVD or program CD.