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Hard Drive Failure?

Last response: in Storage
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April 16, 2014 4:36:41 PM

I'm posting here as I don't know where else to go.

After accidental damage to my Alienware 17 R5 laptop I sent it back to Dell for repair. I received the laptop, and everything was working fine for a day or two, until suddenly I tried to boot up and the boot was VERY slow and ended up going into a boot loop. Sometimes, however, it boots up totally fine. Running diagnostics from the BIOS indicates a hard drive failure, but the laptop had just been serviced, and the HDD is new. Running diagnostics through Windows shows that everything is fine. Other posts with a similar problem say this type of thing happens due to bad cables or motherboard, but I've sent the computer in for repair twice and I imagine that's something they would have found and fixed. I'm not very good with this type of thing, but it might have to do with the original HDD having a caching SSD whereas this new HDD has no SSD. Thanks in advance for your help


The detailed report:

AlienAutopsy Log File
Wednesday, April 16, 2014 7:55:55 PM
Overall Test Result: Passed


----------------------------------------------------------------------------------------------------------------------------------------------------------
ATA WDC WD7500BPKX-7 SCSI Disk Device [SCSI:0:0:0:0\\?\scsi#disk&ven_ata&prod_wdc_wd7500bpkx-7#4&2c8d1614&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]
----------------------------------------------------------------------------------------------------------------------------------------------------------

Vendor: Western Digital
Model Number: WDC WD7500BPKX-75HPJT0
Serial Number: WD-WX71EB3L9748
Firmware Revision: 01.01A01
Size: 698.6 GB
Rotation Rate: 7200 RPM
Cache Size: 16 MB
Temperature: 42 C
Physical Sector Size: 4 KB
Logical Sector Size: 512 B
Logical Sector Count: 1465149168
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5

----------------------------------------------------------------------
OS - C: [PARTITION:C\\?\Volume{4ef3eb1b-c144-11e3-9f70-806e6f6e6963}\]
----------------------------------------------------------------------

Volume Serial Number: 4C23-AFE4
File System: NTFS
Volume Capacity: 688.40 GB
Volume Free Space: 485.52 GB
Volume Used Space: 202.88 GB




SMART Status Test

Test Started - 4/16/2014 7:49:19 PM

Test Finished: - 4/16/2014 7:49:21 PM
Passed

SMART Thresholds Test

Test Started - 4/16/2014 7:49:21 PM

Test Finished: - 4/16/2014 7:49:23 PM
Passed

Targeted Read Test

Test Started - 4/16/2014 7:49:23 PM

Test Finished: - 4/16/2014 7:49:25 PM
Passed

Random Seek Test

Test Started - 4/16/2014 7:49:26 PM

Test Finished: - 4/16/2014 7:50:26 PM
Passed

Funnel Seek Test

Test Started - 4/16/2014 7:50:26 PM

Test Finished: - 4/16/2014 7:52:02 PM
Passed

SMART Short Self Test

Test Started - 4/16/2014 7:52:03 PM

Test Finished: - 4/16/2014 7:54:15 PM
Passed

Linear Read Test

Test Started - 4/16/2014 7:54:15 PM

Test Finished: - 4/16/2014 7:54:20 PM
Passed

Linear Read Test - 2

Test Started - 4/16/2014 7:54:20 PM

Test Finished: - 4/16/2014 7:54:29 PM
Passed

SMART Thresholds Test - 2

Test Started - 4/16/2014 7:54:29 PM

Test Finished: - 4/16/2014 7:54:31 PM
Passed

Product Version: 3.5.6426.22

More about : hard drive failure

April 16, 2014 4:42:08 PM

View detailed report and show us what happened.
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a b D Laptop
a c 925 G Storage
April 16, 2014 4:42:51 PM

"wheres your caching ssd?" would've been my first question unless they replaced the hdd with one of the seagate SSHD's that has a built in caching ssd.

Still, the drive being new has no bearing on if its bad or not. when its acting up, see if the bios can see the drive or not.
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Related resources
April 16, 2014 4:46:39 PM

popatim said:
"wheres your caching ssd?" would've been my first question unless they replaced the hdd with one of the seagate SSHD's that has a built in caching ssd.

Still, the drive being new has no bearing on if its bad or not. when its acting up, see if the bios can see the drive or not.


My apologies for now specifying earlier, the BIOS does in fact recognize the hard drive. Also the original HDD had a feature called "SSD caching", not sure what that means, but this new hard drive is just a regular HDD.
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April 16, 2014 4:48:43 PM

SSD caching is simply the SSD's ability to enter some files into the cache.
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April 16, 2014 4:52:56 PM

Here's a picture of what shows up when I run diagnostics in the BIOS



http://imgur.com/oKsyNkd

the cut off message says "incorrect status = 32"
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Best solution

April 16, 2014 4:56:22 PM
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