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black screen after clean install of windows 7

Last response: in Windows 7
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April 17, 2014 3:36:40 AM

I did a clean and fresh install of windows 7 on my Acer aspire laptop.

It starts up well. Only problem is:

Before the login screen, a black screen with just the mouse pointer shows up for about 15-30 seconds. Then the login shows up.

Any particular reason why?

Nb. I've installed all the relevant drivers from the Acer website.
a b $ Windows 7
April 17, 2014 8:29:13 AM

Does this issue occur before or after your brand and windows logo appear? Also, does this happen if you try to boot into safe mode?
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April 17, 2014 11:17:59 AM

Nerumph said:
Does this issue occur before or after your brand and windows logo appear? Also, does this happen if you try to boot into safe mode?


The black screen occurs after the windows logo and before login screen. It stays black for about 30 secs (Nb. It's just a black screen with NO mouse pointer)

safe mode doesn't seem a problem when loading.
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Related resources
a b $ Windows 7
April 17, 2014 11:26:14 AM

Okey, so lets try restoring the OS to the last known good configuration. Do so by entering the boot menu and selecting "Last Known Good Configuration." See if that resolves the issue.

If not, restart and enter safemode once again. Open up the "My Computer" window and, looking for the drive with your OS installed, right click the drive and select properties. Select the tools tab and then click "check now" under the "Error Checking" category. Make sure both check boxes are checked off and press start. Now depending on your computer, you may be prompted to schedule the checkdisk to start upon reboot, which you should do: schedule and then reboot.

When you re-boot, let the checkdisk commence and restart your computer once that occurs.

If it does not ask to restart while in safemode, let the checkdisk run its course before restarting your computer.

Check back here after you are finished and, if it didn't work, we can try a new technique.
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April 17, 2014 1:25:42 PM

Nerumph said:
Okey, so lets try restoring the OS to the last known good configuration. Do so by entering the boot menu and selecting "Last Known Good Configuration." See if that resolves the issue.

If not, restart and enter safemode once again. Open up the "My Computer" window and, looking for the drive with your OS installed, right click the drive and select properties. Select the tools tab and then click "check now" under the "Error Checking" category. Make sure both check boxes are checked off and press start. Now depending on your computer, you may be prompted to schedule the checkdisk to start upon reboot, which you should do: schedule and then reboot.

When you re-boot, let the checkdisk commence and restart your computer once that occurs.

If it does not ask to restart while in safemode, let the checkdisk run its course before restarting your computer.

Check back here after you are finished and, if it didn't work, we can try a new technique.


OK tried all of these. Still no difference....
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a b $ Windows 7
April 17, 2014 6:33:04 PM

Could you post your system specs for more review... more specifically which GPU you are using?

I did a bit more digging and found that it may be a graphics card issue.

Try first disabling your graphics card drivers and re-entering the low resolution system default drivers. Restart and see if there is any change. If not, you should try re-installing or updating the drivers for your specific graphics hardware.
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April 18, 2014 3:46:25 AM

Nerumph said:
Could you post your system specs for more review... more specifically which GPU you are using?

I did a bit more digging and found that it may be a graphics card issue.

Try first disabling your graphics card drivers and re-entering the low resolution system default drivers. Restart and see if there is any change. If not, you should try re-installing or updating the drivers for your specific graphics hardware.


my graphics card:
NVIDIA GeForce 9300M GS
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April 18, 2014 4:01:15 AM

Nerumph said:
Could you post your system specs for more review... more specifically which GPU you are using?

I did a bit more digging and found that it may be a graphics card issue.

Try first disabling your graphics card drivers and re-entering the low resolution system default drivers. Restart and see if there is any change. If not, you should try re-installing or updating the drivers for your specific graphics hardware.


after disabling the graphics card, windows started up fine, with no delay.

then i reinstalled the driver and reset my laptop. and again, the same problem....

so it does seem that theres an issue with the graphics card as you had correctly pointed out....
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April 18, 2014 4:34:54 AM

Have you contacted Acer about this issue? How long has this been like this?
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April 18, 2014 6:28:53 AM

AKnerd said:
Have you contacted Acer about this issue? How long has this been like this?


Just happened after I done a fresh install of windows 7

Acer are telling me to send in my laptop and they'll charge me as my warranty's finished..
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April 18, 2014 7:36:04 AM

This also occurs on my father's laptop, and is due to loading software prior to booting. The software which is loaded upon a successful boot is Norton Internet Security 2014. This on my father's laptop slows down the booting phase.

Perhaps your antivirus/Internet security also causes the same issue? Other than that, unfortunately I'm not too entirely sure.

All the best. :) 
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a b $ Windows 7
April 18, 2014 10:16:18 AM

Do you know what version driver you installed? I am still not convinced it is a hardware problem quite yet or it would usually just not boot. If you can, try installing the previous driver version from the Nividia site. They have been having some issues with their more recent drivers, so downloading one or two versions back might help alleviate it.
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