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My graphic card is not being recognized!

Tags:
  • GPUs
  • Graphics
  • Graphics Cards
  • PCI Express
Last response: in Graphics Cards
April 19, 2014 1:23:59 AM

Hello,
I've been using an integrated video card for a while, then i figured it's time to buy a new GPU. So I've bought a Gainward GeForce GT 610 2GB. I installed it but it didn't work at the beginning... Then I've found something telling me that i have to disable the onboard card first. I went to BIOS and I set it to PCI Ex. The new GPU worked fine for about 3 days, then started showing the No Signal error again ( shows "No Signal" message for 4-5 times then the screen goes black and the led turns orange), so i tried switching to PCi Ex again from BIOS but this time won't work. I don't know what the problem may be since the card was working fine yesterday. The integrated card runs fine. Any suggestions?

Thanks!

More about : graphic card recognized

a c 604 U Graphics card
April 19, 2014 1:29:56 AM

Maybe there's something else in Bios you have to reset. Tell us your components - CPU, mobo, PSU.

Can you provide a screen dump of your UEFI screen?
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a c 604 U Graphics card
April 26, 2014 1:54:03 AM

Have you changed anything recently with the pc? (other than the PSU) - Hardware or software

What make and model is the new power supply?
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Related resources
April 19, 2014 2:27:45 AM

MOtherboard: MSI MS-7295
CPU: AMD Athlon 64 X2 DualCore 4800+ 2.5GHz
PSU: DELUX ATX450W
RAM:2 GB DDR2

UEFI? You mean BIOS?
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April 26, 2014 2:25:20 AM

I just reinstalled the Windows, nothing new.
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a c 604 U Graphics card
April 19, 2014 3:59:28 AM

Yep - but UEFI only comes with new mobos. All your stuff is old except the gt610. Your PSU is crappy. Your ram - ddr2 and only 2GB of it - is very poor. Any of these things could cause a problem.
Your PSU might have failed with the extra load from the gt610. It sounds like your motherboard switched the Bios back to integrated graphics all by itself. Is that so? I can only guess at how your Bios is laid out. Is there something where you not only have to turn on the pcie graphics but also turn off the integrated graphics?
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a c 604 U Graphics card
April 26, 2014 2:42:44 AM

Maybe just double check your graphics card connections - into pcie slot fully and locked plus power connectors fully home.

Also check your power supply voltages with HWInfo - 12v, 5v 1nd 3.3v - min and max
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April 19, 2014 4:15:30 AM

I can't switch the integrated card off, i only can set it to Auto/Enable. The Bios is set to boot from PCI Ex first, but when i connect the GT 610 the monitor shows me the No signal error for about 4-5 times then the led turns orange, tha fans are spinning too.
I think that the PSU may be faulty as well, with those 2GB RAM i ran a 9500GT with no problems, but this PSU i installed it recently and it may be the problem, I'll try to find a better PSU to test the card.

Some pics of my Bios, sorry about quality:
http://imgur.com/kcjYg4w,tj2N1E5,zHYJHOc,2j5Y34v#0
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April 26, 2014 6:08:40 AM

go into your BIOS, go into security, then Secure Boot Configuration, Enable Legacy Support and disable Secure Boot
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a c 604 U Graphics card
April 19, 2014 4:37:50 AM

Gee that Bios is OLD!!! If the PSU is that old and being an unknown brand then it may be faulty. So trying another PSU is a good idea.
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April 19, 2014 5:17:38 AM

ok, I'll try to find a better one (I hope that a 500W+ one will do the job)... I'll tell you the results as soon as i test it.
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a c 604 U Graphics card
April 26, 2014 4:30:40 PM

Your psu is only providing 4v on the 12v rail. Get a GOOD power supply. You need 12v to run a graphics card
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April 25, 2014 8:01:38 AM

I have tested the card with a 500W PSU and still the same problem
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April 27, 2014 12:33:47 AM

So the PSU is still bad... Ok, I'll see if I can find another PSU and come back with the results. Thanks.
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April 25, 2014 10:14:37 AM

Try turning safe boot mode off
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a c 99 U Graphics card
April 27, 2014 4:20:36 AM

I looked at the third picture which is the system summary and the gt 610 isn't in there which can mean that it just isn't recognized.
Have you tried a bios update?
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April 25, 2014 10:22:23 AM

How can I do that? Sorry, not very good in computers...
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April 27, 2014 4:35:57 AM

My GT 610 wasn't connected in the PCI slot at that moment, that's why, I was connected to the integrated graphics.
And here's a pic with the voltages shown in BIOS with the same PSU:
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a c 604 U Graphics card
April 25, 2014 4:54:15 PM

Another idea - try a 'cmos reset' - reste you bios back to deafualt. either in bios or by swicthing off, wait 10 mins, remove mobo battery, wait 10 mins, put battery back, power up again.
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a c 99 U Graphics card
April 27, 2014 4:50:21 AM

Those voltages look good,so the psu should be fine.
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April 26, 2014 12:08:21 AM

I tried to reset the bios for about 3 times, the problem is still on.
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a c 604 U Graphics card
April 27, 2014 5:27:52 AM

But the voltages wren't before. So the psu is going good.bad.good. So get a new psu - a good one
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April 27, 2014 5:40:26 AM

Actually, these voltages were not shown HWInfo, they are shown just in BIOS, in my case... and HWInfo still not showing the 12V one, but when i go in BIOS, i can see it.
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a c 99 U Graphics card
April 27, 2014 5:41:51 AM

I would take the readings from the bios over that of a program when it comes to it.
The +12voltrail wasn't even in the readings from hwinfo.
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a c 604 U Graphics card
April 27, 2014 5:46:49 AM

Yep - had a look again, but this time magnified them, it was the -12V rail at 4V so something is still screwy.
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April 27, 2014 5:46:51 AM

Yes, that's right, so I guess the PSU is ok... but i don't know what else is causing this problem
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a c 604 U Graphics card
April 27, 2014 3:29:35 PM

No - the psu is still suspect. According to HWInfo - there is no 12V rail and the -12v rail is running at 4v
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April 30, 2014 7:55:17 AM

I'm thinking that my mobo might be faulty because i tested the video card on another pc with my PSU attached and it worked ok.
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a c 99 U Graphics card
April 30, 2014 1:31:27 PM

Don't know if you already updated the bios,otherwise could you try a rma.
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a c 604 U Graphics card
April 30, 2014 2:28:14 PM

If you can, try swapping the mobo over to another pc and see what happens.
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May 10, 2014 12:01:40 AM

Hello, I haven't done any changes since then... and today i tried again the GT 610 and now it works, I don't now how but it works, this is weird.... But now I get random freezes at start-up, even when it's still booting, and after short time after Windows loaded I get a freeze most of the time. The hard drive led stops blinking, I have to restart the PC 4-5 times in order to work... Can it be the hard or the RAM?
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a c 99 U Graphics card
May 10, 2014 12:44:05 AM

Witht the next you can make a boottable cd and check your ram when booting of it,
http://www.memtest.org/
for creating that cd if you didn't know,
http://www.imgburn.com/index.php?act=download
http://www.pcmech.com/article/how-to-create-a-bootable-...
start from that with only one module at the time and check it for a few (~four) passes.

If you can get started try the next to se if it gives problems with the hdd,
http://www.hdtune.com/download.html
run an error scan and look if there are reports at the smart values.

Do you have these freezes also when booting without the gt 610?
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May 10, 2014 1:33:00 AM

If i boot without my GT 610 and connect to integrated... the pc still freezes but this time the screen shows some really weird lines on the monitor, like the integrated card would be dead.
EDIT: Recently i just got a BSOD about nvlddmkm.sys
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a c 99 U Graphics card
May 10, 2014 1:58:13 AM

Also in safe mode via F8->safe mode? (doesn't work in w8(.1))
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May 10, 2014 2:14:39 AM

Safe mode works fine... no bsod, no freezes
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May 10, 2014 2:43:52 AM

Just used CCleaner to fix some registry issues and now booted without freezes... at least for now. If the freeze appears again I will try a clean driver installation.
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a c 99 U Graphics card
May 10, 2014 3:09:43 AM

sergiu07v said:
.
EDIT: Recently i just got a BSOD about nvlddmkm.sys

When i google this does it have to do with the nvidia drivers,so a clean install of those might just work.With installing these there seems to be an option to mark/check a clean install box which probably first wipes the old drivers before putting the new ones in place.
The guru3d tool is also an option for cleaning the old drivers first.
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May 11, 2014 12:23:21 AM

UPDATE: Now the pc is freezing in safe mode too and since there are no video drivers loaded, this can't be a driver-related problem.
Performed a clean installation as well.
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a c 99 U Graphics card
May 11, 2014 2:07:44 AM

Can you try the gt 610 in a different system?
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May 23, 2014 5:57:40 AM

The graphic card problem is back again. The pc worked well for 1 week (no crashes, no freezes, the gt 610 worked) but now it won't recognize my gpu again... integrated works. This is very weird, about 1 month ago, the gt 610 worked again for 3 days and then stopped, now the same problem.
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a c 604 U Graphics card
May 23, 2014 6:06:48 AM

nvlddmkm.sys error is usually a Vista problem.

Post your build, including OS per forum guidelines
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May 23, 2014 6:20:21 AM

I'm running Win7 and i got that bsod because of a driver conflict (fixed with a clean installation, after that, never had the bsod problem). Now it's the same problem as in the beginning.
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a c 99 U Graphics card
May 23, 2014 1:03:32 PM

You probably installed something that brought bad drivers with it or a program that clashes with the gpu drivers.
Can you try a restore point?

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May 23, 2014 2:41:50 PM

Haven't installed anything new, also tried to restore and the same thing happens. Just pressed the "Sleep" button on my keyboard by mistake and then the GPU won't work.
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a c 604 U Graphics card
May 23, 2014 3:17:08 PM

OK maybe time to star swapping out bits.

Does your pc work OK without the GT610 in it? Try the GT610 in another pc.
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May 24, 2014 6:12:08 AM

The GT 610 works fine on another pc. My pc works without it because i'm on integrated card at the moment
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a c 99 U Graphics card
May 24, 2014 11:48:30 AM

Don't think i see an answer to the bios update question? Did you?
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May 24, 2014 2:10:59 PM

I searched on MSI website for an update to my mobo but i couldn't find any because they said my mobo is pretty old
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