memory card issues

zak riddington · Apr 19, 2014

i have a kingston SDHC 32gb class 10 memory card for my GoPro hero and the camera itself accept and films onto the card perfectly well, but when i plug the card into my pc through a card reader it says it needs to be formatted and if i try to do that then it just says "windows was unable to complete the format" any ideas anyone?

trekzone · Apr 19, 2014

Hi,

Have you tried to put it in a different card reader?

zak riddington · Apr 19, 2014

trekzone :

yeah i have tried it in my mums laptop where it does the same thing, i still have access to the cards properties though, is there something clever i can do there?
thankyou for your reply

trekzone · Apr 19, 2014

You can try to install and use Kingston MediaRECOVER tool and see if it will do any help for you.

here: http://www.kingston.com/en/flash/media_recover

kingstonhq · Apr 21, 2014

Hello, I'm Jewel with Kingston Technical Support. We apologize for the issue experienced with out microSDHC card. The MediaRECOVER software requires a key to be used that is packaged with our professional CompactFlash Cards and not available for microSDHC cards. Since the card is being recognized properly in your GoPro but having issues in Windows there may be some kind of minor file corruption Windows does not want to overlook so to speak. You can use a a free recovery tool like Recuva to retrieve your files (www.piriform.com/recuva/download) and then I would recommend formatting the card in your GoPro or if on the computer with the SD Association format tool (https://www.sdcard.org/downloads/formatter_4/). It is best to format SD cards in their intended device or with this formatter to avoid damaging the protected area of the card that Windows built-in formatter is not equipped to properly handle. For any further assistance, please call us at 1-800-435-0640 (USA and Canada only) M - F 6am - 6pm PT and I or another available Technician will assist you.

Thank you for selecting Kingston as your upgrade partner.

popatim · Apr 21, 2014

My guess is that the card reader being used isn't compatible with the type of SD card it is. Sd has several variants. SD, SDHC, SDXC, UHS... and the card reader needs to support these or the card cant be read, formatted...

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memory card issues

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