- Apr 19, 2014
- 2
- 0
- 4,510
Hello Tomshardware folk I have an issue I've been trying to solve for a while.
During games, particularly Dota 2, the screen will freeze. No sound, no blue screen, no mouse/keyboard control, nothing. The only way for me to get back in control of the PC is a soft reset.
I contacted the company that I ordered the PC from and they instructed me to test my RAM modules. I tested(In this case, played a game of dota 2. The time it typically crashes) with one module and then just the second. Both tests resulted in the freeze.
The next step, as per instructions, was to replace the graphics card. So I boxed up the card and sent it away. Normally you would say to just plug the monitor in to the on board graphics to see if that is the problem, but there is no on board graphics on my motherboard.
I recently got the new card back and put it in to the machine and tested it a few times and the problem persists. I have noticed that when it happens once, if I reset the computer and try playing again it happens quicker.
Help?
Computer spec:
Case - CFI Borealight Black Full Tower ATX Case CFI-A8007
Motherboard - Gigabyte GA990FXA-UD3 AMD
Processor - AMD FX-9590 4.7GHz 8-core AM3
Graphics card - AMD RADEON R9 290 4GB PCI-E 3.0
Power Supply - Corsair RM850 80PLUS 850W FULLY MODULAR POWER SUPPLY
Memory Modules - ADATA XPG V2 8GB 1866 MHz x2
Hard drive 1 - Corsair 128 GB FORCE GS SERIES SATA III SSD
Hard drive 2 - WD 1 TB Caviar BLUE SATA III 6.0 GB/ 7200 RPM
Windows 8.1
If you need anymore information please let me. Thanks.
During games, particularly Dota 2, the screen will freeze. No sound, no blue screen, no mouse/keyboard control, nothing. The only way for me to get back in control of the PC is a soft reset.
I contacted the company that I ordered the PC from and they instructed me to test my RAM modules. I tested(In this case, played a game of dota 2. The time it typically crashes) with one module and then just the second. Both tests resulted in the freeze.
The next step, as per instructions, was to replace the graphics card. So I boxed up the card and sent it away. Normally you would say to just plug the monitor in to the on board graphics to see if that is the problem, but there is no on board graphics on my motherboard.
I recently got the new card back and put it in to the machine and tested it a few times and the problem persists. I have noticed that when it happens once, if I reset the computer and try playing again it happens quicker.
Help?
Computer spec:
Case - CFI Borealight Black Full Tower ATX Case CFI-A8007
Motherboard - Gigabyte GA990FXA-UD3 AMD
Processor - AMD FX-9590 4.7GHz 8-core AM3
Graphics card - AMD RADEON R9 290 4GB PCI-E 3.0
Power Supply - Corsair RM850 80PLUS 850W FULLY MODULAR POWER SUPPLY
Memory Modules - ADATA XPG V2 8GB 1866 MHz x2
Hard drive 1 - Corsair 128 GB FORCE GS SERIES SATA III SSD
Hard drive 2 - WD 1 TB Caviar BLUE SATA III 6.0 GB/ 7200 RPM
Windows 8.1
If you need anymore information please let me. Thanks.
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