WD15EARS mechanic malfunction

Jengotiger

Reputable
Mar 20, 2014
16
0
4,510
Hello there, I got a big big issue here, and I'd like to know if you could help me.

in the past days the 1.5tg hard drive that I bought (already a year ago) failed, the disk is not moving, is there a way to make it move or the drive is completely lost?

I can hear the arms moving but the plates are static....

thank you!
 
Solution
Contact WD for a warranty replacement. If the platters are frozen then there isn't a lot we can do recovery-wise since this would need a hardware repair.

Jengotiger

Reputable
Mar 20, 2014
16
0
4,510


the warranty expired about two weeks ago, I took it to a lab and they will extract the information from it, wish it had trivial information, ah well, thank you!