Asus Realtek audio Sound problem.

Bananaapedude · Apr 20, 2014

I've been trying to fix this for awhile now, it only started happening about 4-6 days ago. i'm pretty sure that the problem is something to do with realtek audio, i have the version loaded off of the disk that came with my motherboard and have updated it in device manager.
ive uninstalled re-installed it several times and have tried lots of things that other people did like setting the realtek speakers to the main audio output.

when i plug in my headset (turtle beach x12's), speakers or other sound devices it dont show it in the Sound section and i don't get a notification heres a picture of what it looks like

http://bananaapedude.imgur.com/all/

My motherboard is a Asus a55m-e if that helps
please help i'm open for suggestions.thanks.

mickypheonix · Apr 20, 2014

hi Bananaapedude
what operating system are you using and is it 32/64bit

Bananaapedude · Apr 20, 2014

Im using windows 7 64bit

mickypheonix · Apr 20, 2014

go here m8 , download the latest drivers for your realtek audio for win7 64bit it will be the first of the two options in audio , and install that then let me know how you get on
http://www.asus.com/Motherboards/A55ME/HelpDesk_Download/

Bananaapedude · Apr 20, 2014

mickypheonix :

I downloaded and installed it, my computer has been restarted aswell, but it didnt work, i tried the front and back ports
this is what the Sound came up with
http://i.imgur.com/UTbWOuo.png

mickypheonix · Apr 20, 2014

what happens if you plug your headphones into the green audio jack on the rear panel do you get sound ?

Bananaapedude · Apr 20, 2014

mickypheonix :

no, my headphone work on other devices like my netbook and ipad.

mickypheonix · Apr 20, 2014

hmmm , does it work from the headphone socket on the front of your case ?

Bananaapedude · Apr 20, 2014

mickypheonix :

My headphone or speakers dont work from either of the jacks, do you think they are broken somehow?

Bananaapedude · Apr 20, 2014

Just to add when i go control panel> hardware and sound then realtek audio manager the things on the bottom aren't lit up, should they be?
http://i.imgur.com/TxyqvBk.png

mickypheonix · Apr 20, 2014

not sure yet m8 , this is a new one , under realtek is anything muted are volume levels not at 0
or just nothing showing any speakers ?

mickypheonix · Apr 20, 2014

headphones at least should show up on that panel and speakers also

mickypheonix · Apr 20, 2014

silly question but if your speakers are powered are they plugged in and powered on , this still dont explain y headphones are not working ?

Bananaapedude · Apr 20, 2014

mickypheonix :

ok, if i click on the little wrench next to the jacks i put circle around in the picture, it comes up with this
http://i.imgur.com/ILZ4ieW.png
if i tick the AC97 frontpanel box it makes the ports lit up but the sound still dosnt work and nothings muted
http://i.imgur.com/L1EPm3j.png

Bananaapedude · Apr 20, 2014

mickypheonix :

there plugged into my wall for power and yes there on, and my headphones are Usb powered and yes there on because the little light is on and there making a high pitched noise but this has always happened i think its just static

mickypheonix · Apr 20, 2014

can you do a system restore to before 6 days ago when this started and you know things were working and see if that works

Bananaapedude · Apr 20, 2014

mickypheonix :

i already did a system restore to a week ago and nothing changed, all it did was uninstall saints row 4

mickypheonix · Apr 20, 2014

try powering down and pull the battery out of your motherboard for 15 secs or so then put it back in , this will clear your cmos and reset your board to factory settings , try that and see if that makes any difference

Bananaapedude · Apr 20, 2014

mickypheonix :

the battery as in the powercable and will this erase any data?

mickypheonix · Apr 20, 2014

no m8 , simply power off your pc and in the center of your motherboard is the bios battery , pop it out and wait 15secs or so then put it back in , this will have nothing to do with data or your hard drives it will simply reset your bios to factory settings

Bananaapedude · Apr 20, 2014

mickypheonix :

i took out the battery and waited 20sec and then put it back in but nothing seemed to happen

Bananaapedude · Apr 20, 2014

i was just looking at the properties of the Realtek Digital Output and it says atapi internal atapi jack shouldnt that be green
http://i.imgur.com/MirLFu8.png

mickypheonix · Apr 20, 2014

ok one last thing m8 go back to your mobo website and update your chipset drivers see how that goes , failing that i'd say you have some sort of hardware failure in regards to the onboard audio ,
if that does not work i would say buy a soundcard and install that and you will be good to go because that will be totally indipendant of realtek and onboard audio and you will get better sound anyway , these days a fairly good one wont set you back much money

Bananaapedude · Apr 20, 2014

mickypheonix :

i'm downloading it but it still has half an hour to go ( Australian internet :/ ) ill get back to you, thank you very much for your time and help, i hope it works but if it dosn't ill just invest in a sound card as you said.
Thanks!

mickypheonix · Apr 20, 2014

i know what you mean m8 , im aussie aswell , if you need to know a good soundcard and where to get it cheap here in aus let me know

Asus Realtek audio Sound problem.

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