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Asus Realtek audio Sound problem.

Last response: in Motherboards
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April 20, 2014 3:01:21 AM

I've been trying to fix this for awhile now, it only started happening about 4-6 days ago. i'm pretty sure that the problem is something to do with realtek audio, i have the version loaded off of the disk that came with my motherboard and have updated it in device manager.
ive uninstalled re-installed it several times and have tried lots of things that other people did like setting the realtek speakers to the main audio output.

when i plug in my headset (turtle beach x12's), speakers or other sound devices it dont show it in the Sound section and i don't get a notification heres a picture of what it looks like

http://bananaapedude.imgur.com/all/

My motherboard is a Asus a55m-e if that helps
please help i'm open for suggestions.thanks.

More about : asus realtek audio sound problem

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a c 113 V Motherboard
April 20, 2014 3:05:21 AM

hi Bananaapedude
what operating system are you using and is it 32/64bit
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April 20, 2014 3:35:11 AM

mickypheonix said:
go here m8 , download the latest drivers for your realtek audio for win7 64bit it will be the first of the two options in audio , and install that then let me know how you get on
http://www.asus.com/Motherboards/A55ME/HelpDesk_Downloa...


I downloaded and installed it, my computer has been restarted aswell, but it didnt work, i tried the front and back ports
this is what the Sound came up with
http://i.imgur.com/UTbWOuo.png


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April 20, 2014 3:07:25 AM

Im using windows 7 64bit
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a b Ĉ ASUS
a c 113 V Motherboard
April 20, 2014 3:40:19 AM

what happens if you plug your headphones into the green audio jack on the rear panel do you get sound ?
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April 20, 2014 3:42:26 AM

mickypheonix said:
what happens if you plug your headphones into the green audio jack on the rear panel do you get sound ?


no, my headphone work on other devices like my netbook and ipad.
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a b Ĉ ASUS
a c 113 V Motherboard
April 20, 2014 3:45:00 AM

hmmm , does it work from the headphone socket on the front of your case ?
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April 20, 2014 3:46:36 AM

mickypheonix said:
hmmm , does it work from the headphone socket on the front of your case ?


My headphone or speakers dont work from either of the jacks, do you think they are broken somehow?

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April 20, 2014 3:50:33 AM

Just to add when i go control panel> hardware and sound then realtek audio manager the things on the bottom aren't lit up, should they be?
http://i.imgur.com/TxyqvBk.png
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a b Ĉ ASUS
a c 113 V Motherboard
April 20, 2014 3:53:00 AM

not sure yet m8 , this is a new one , under realtek is anything muted are volume levels not at 0
or just nothing showing any speakers ?
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a b Ĉ ASUS
a c 113 V Motherboard
April 20, 2014 3:55:05 AM

headphones at least should show up on that panel and speakers also
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a b Ĉ ASUS
a c 113 V Motherboard
April 20, 2014 3:56:16 AM

silly question but if your speakers are powered are they plugged in and powered on , this still dont explain y headphones are not working ?
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April 20, 2014 4:00:10 AM

mickypheonix said:
not sure yet m8 , this is a new one , under realtek is anything muted are volume levels not at 0
or just nothing showing any speakers ?


ok, if i click on the little wrench next to the jacks i put circle around in the picture, it comes up with this
http://i.imgur.com/ILZ4ieW.png
if i tick the AC97 frontpanel box it makes the ports lit up but the sound still dosnt work and nothings muted
http://i.imgur.com/L1EPm3j.png
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April 20, 2014 4:03:12 AM

mickypheonix said:
silly question but if your speakers are powered are they plugged in and powered on , this still dont explain y headphones are not working ?


there plugged into my wall for power and yes there on, and my headphones are Usb powered and yes there on because the little light is on and there making a high pitched noise but this has always happened i think its just static
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a b Ĉ ASUS
a c 113 V Motherboard
April 20, 2014 4:12:09 AM

can you do a system restore to before 6 days ago when this started and you know things were working and see if that works
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April 20, 2014 4:14:24 AM

mickypheonix said:
can you do a system restore to before 6 days ago when this started and you know things were working and see if that works


i already did a system restore to a week ago and nothing changed, all it did was uninstall saints row 4
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a b Ĉ ASUS
a c 113 V Motherboard
April 20, 2014 4:37:26 AM

try powering down and pull the battery out of your motherboard for 15 secs or so then put it back in , this will clear your cmos and reset your board to factory settings , try that and see if that makes any difference
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April 20, 2014 4:39:52 AM

mickypheonix said:
try powering down and pull the battery out of your motherboard for 15 secs or so then put it back in , this will clear your cmos and reset your board to factory settings , try that and see if that makes any difference


the battery as in the powercable and will this erase any data?
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a b Ĉ ASUS
a c 113 V Motherboard
April 20, 2014 4:44:03 AM

no m8 , simply power off your pc and in the center of your motherboard is the bios battery , pop it out and wait 15secs or so then put it back in , this will have nothing to do with data or your hard drives it will simply reset your bios to factory settings
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April 20, 2014 4:51:16 AM

mickypheonix said:
no m8 , simply power off your pc and in the center of your motherboard is the bios battery , pop it out and wait 15secs or so then put it back in , this will have nothing to do with data or your hard drives it will simply reset your bios to factory settings


i took out the battery and waited 20sec and then put it back in but nothing seemed to happen :( 
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April 20, 2014 4:54:52 AM

i was just looking at the properties of the Realtek Digital Output and it says atapi internal atapi jack shouldnt that be green
http://i.imgur.com/MirLFu8.png
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Best solution

a b Ĉ ASUS
a c 113 V Motherboard
April 20, 2014 4:57:55 AM

ok one last thing m8 go back to your mobo website and update your chipset drivers see how that goes , failing that i'd say you have some sort of hardware failure in regards to the onboard audio ,
if that does not work i would say buy a soundcard and install that and you will be good to go because that will be totally indipendant of realtek and onboard audio and you will get better sound anyway , these days a fairly good one wont set you back much money
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April 20, 2014 5:02:41 AM

mickypheonix said:
ok one last thing m8 go back to your mobo website and update your chipset drivers see how that goes , failing that i'd say you have some sort of hardware failure in regards to the onboard audio ,
if that does not work i would say buy a soundcard and install that and you will be good to go because that will be totally indipendant of realtek and onboard audio and you will get better sound anyway , these days a fairly good one wont set you back much money


i'm downloading it but it still has half an hour to go ( Australian internet :/  ) ill get back to you, thank you very much for your time and help, i hope it works but if it dosn't ill just invest in a sound card as you said.
Thanks!
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a b Ĉ ASUS
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April 20, 2014 5:06:26 AM

i know what you mean m8 , im aussie aswell , if you need to know a good soundcard and where to get it cheap here in aus let me know
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a b Ĉ ASUS
a c 113 V Motherboard
April 20, 2014 5:07:09 AM

you're welcome m8, just pm me if you get stuck
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April 20, 2014 5:37:54 AM

mickypheonix said:
ok one last thing m8 go back to your mobo website and update your chipset drivers see how that goes , failing that i'd say you have some sort of hardware failure in regards to the onboard audio ,
if that does not work i would say buy a soundcard and install that and you will be good to go because that will be totally indipendant of realtek and onboard audio and you will get better sound anyway , these days a fairly good one wont set you back much money


It updating my chip set didn't work, ill just buy a sound card, thanks for everything.
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a b Ĉ ASUS
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April 20, 2014 5:44:25 AM

no probs m8 pick as solution if i was helpfull
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!