No sound, drivers installed

lanadekat · Apr 20, 2014

I got no sound while my drivers are installed.
the pc detects I plug headset/speakers in but I don't get any sound.

my motherboard : asus z87-k
https://www.asus.com/Motherboards/Z87K/

tried to reinstall sound drivers, also tried older version, nothing worked.

brarboy · Apr 20, 2014

go to device manager and look for any yellow triangle, if you can see.
If not, plug your device in motherboard green port with line out and recheck.

lanadekat · Apr 21, 2014

brarboy :

here is device manager ( I don't think anything is wrong):
http://prntscr.com/3c06bg

after plugging earbuds in, I get this:
http://prntscr.com/3c06nt

Now I noticed that when I select headphone and press OK :
I hear a verry high noice, but no sound from pc.
but maybe the high noice is caused by the earbuds cus I tested with other ones and I don't hear anything.

the pc seems to do something cus the sound bar is blinking green.
http://prntscr.com/3c07ai

everything seems normal but I don't get sound :??:

sorry for my bad english

brarboy · Apr 25, 2014

lanadekat :

go to system tray at right bottom corner of the desktop and right click on Speaker icon > Playback Devices and under playback tab, click on speaker and click set as default. Check the problem again. Sorry for the late reply.

lanadekat · Apr 25, 2014

brarboy :

lanadekat :

go to system tray at right bottom corner of the desktop and right click on Speaker icon > Playback Devices and under playback tab, click on speaker and click set as default. Check the problem again. Sorry for the late reply.

It was already set as default.
http://prntscr.com/3dervo

brarboy · Apr 26, 2014

right click on speaker and click Test, do you hear it?
Also go to Properties after right clicking on speakers then go to Enhancements tab and start with disabling every option in check boxes. Check again.

lanadekat · Apr 27, 2014

brarboy :

You mean like this?
http://prntscr.com/3dw2ro

Still nothing.

brarboy · Apr 30, 2014

I have Asus Hero motherboard, and following are the settings i am currently using:
For starters, in the first pic, make sure the speakers are set to default as circled in yellow.
http://i60.tinypic.com/22dqaw.jpg
The sign with first arrow states front panel which on double clicking has the options of following pic for headphones:
http://i57.tinypic.com/17wsw7.jpg
When speakers plugged at back panel in green port, the options are:
http://i59.tinypic.com/2r44f1c.jpg
Last settings are the options at main windows of realtek audio manager under settings:
http://i62.tinypic.com/16912ci.jpg

That is all i could offer. I hope that helps

lanadekat · Apr 30, 2014

Nope sorry, nothing works should I contact asus about it?
Or the store where I bought the motherboard ( they also build the pc)

DanKem06 · Apr 30, 2014

lanadekat :

I have the same board, similar problem.... I ended up buying a $40 sound card.... works fine now LOL

lanadekat · Apr 30, 2014

I don't want to do that cus I paid for a motherboard with sound ...
and I don't want to spend another 40 bucks on a sound card ...

So proberly there is something wrong with it ...
I'll call the shop where I bought it for help

DanKem06 · Apr 30, 2014

lanadekat :

I get that, but I needed sound asap.... pretty sure the onboard sound was better than the card I picked up too. really sucks, maybe ill pick it back up one day and see if I can fix it. please keep this open and post if you figure it out.

brarboy · Apr 30, 2014

lanadekat :

yes you should probably contact your vendor for the best. Can be some fault with motherboard itself. He may help you further in warranty or exchanging the board.
Good luck

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