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Windows not recognizing USB flash drives

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April 20, 2014 2:42:10 PM

My computer recently stopped recognizing USB sticks. Everytime I plug in a flash drive i get a "USB Device Not Recognized" error, other devices like my mouse and keyboard (also USB) work fine though.

I already tried all my ports and installing chipset drivers. I've got a MSI 990FXA-GD65 motherboard with an AMD Chipset. I tried installing the chipset drivers with MSI's LiveUpdate, it downloaded Catalyst Control Center. I installed that, but LiveUpdate still shows that my chipset drivers are not installed.

Any help would be appreciated.
a c 89 G Storage
April 20, 2014 6:18:05 PM

Hi,

Have you just recently installed a new hardware or applications software in your system prior to that problem?
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April 20, 2014 6:47:06 PM

Have you tried this USB flash drive on another computer?
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April 21, 2014 12:27:09 AM

I met this problem before and even worse than you because I didn't get any error message. Then I have my computer cleared inside. My flash drive could working normally now.
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April 21, 2014 5:08:31 AM

Thank you all for your reply.

trekzone said:
Hi,

Have you just recently installed a new hardware or applications software in your system prior to that problem?

Well, I often install new software, but I can't think of anything I installed that could have something to do with this problem.

Bishop696 said:
Have you tried this USB flash drive on another computer?

Yes, and it's not only one USB drive. My computer doesn't recognize any USB drives. And all of them work on my laptop, so I think the problem is on my PC.

AmberBeda said:
I met this problem before and even worse than you because I didn't get any error message. Then I have my computer cleared inside. My flash drive could working normally now.

By "cleared inside", do you mean clean it from dust?
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a c 89 G Storage
April 21, 2014 9:01:04 AM

Ok, Possibly you might have installed or updated some application or drivers that causes conflict in your system. Try to do a system restore first to a restore point before that problem showed up.
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April 21, 2014 10:25:34 AM

trekzone said:
Ok, Possibly you might have installed or updated some application or drivers that causes conflict in your system. Try to do a system restore first to a restore point before that problem showed up.

I tried to do that, but i don't have any restore points before the problem showed up. I guess I'm going to have to reinstall windows then, but thaks for your reply.

*EDIT*
I just formatted C: and reinstalled windows, still no luck with USB flash drives, still the same error. But I also tried booting from an Ubuntu Live Disk and I could access my USB sticks from there, so I don't think it is a hardware related issue.
But how can there be a problem with drivers on a clean windows install?
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April 21, 2014 7:41:15 PM

b4hofer said:
Thank you all for your reply.

trekzone said:
Hi,

Have you just recently installed a new hardware or applications software in your system prior to that problem?

Well, I often install new software, but I can't think of anything I installed that could have something to do with this problem.

Bishop696 said:
Have you tried this USB flash drive on another computer?

Yes, and it's not only one USB drive. My computer doesn't recognize any USB drives. And all of them work on my laptop, so I think the problem is on my PC.

AmberBeda said:
I met this problem before and even worse than you because I didn't get any error message. Then I have my computer cleared inside. My flash drive could working normally now.

By "cleared inside", do you mean clean it from dust?


Yes, for me, it is the problem brought by dust. So after I take it apart and clean it, it could recognize my USB flash drive now.
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a c 89 G Storage
April 21, 2014 8:17:01 PM

Try to update your BIOS firmware and also your chipset drivers.
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April 22, 2014 6:30:19 AM

AmberBeda said:
b4hofer said:
Thank you all for your reply.

trekzone said:
Hi,

Have you just recently installed a new hardware or applications software in your system prior to that problem?

Well, I often install new software, but I can't think of anything I installed that could have something to do with this problem.

Bishop696 said:
Have you tried this USB flash drive on another computer?

Yes, and it's not only one USB drive. My computer doesn't recognize any USB drives. And all of them work on my laptop, so I think the problem is on my PC.

AmberBeda said:
I met this problem before and even worse than you because I didn't get any error message. Then I have my computer cleared inside. My flash drive could working normally now.

By "cleared inside", do you mean clean it from dust?


Yes, for me, it is the problem brought by dust. So after I take it apart and clean it, it could recognize my USB flash drive now.

I cleaned it, but unfortunately that was not the problem. Thanks for the suggestion though.
trekzone said:
Try to update your BIOS firmware and also your chipset drivers.

BIOS is up to date, but I'm a little confused about the chipset drivers. MSI Live Update 5 always says they're not installed, no matter what I do. When I update them with Live Update, it downlads AMD Catalyst Control Center, when I update them with the CD, it works, but Live Update still shows "Not installed".
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April 29, 2014 8:42:54 AM

trekzone said:
what OS are you using?
You can try to download the updated chipset and USB drivers (Renesas USB3.0 Drivers ,ATI System Drivers for 7xx/8xx/SB7xx/SB8xx Series ) here:
http://www.msi.com/product/mb/990FXAGD65.html#/?div=Dri... 64


The setup.exe installs Catalyst Control Center and some other stuff, but no chipset drivers apparently...



And no matter what I do, I always get this when I open Live Update 6:


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