GPU won't fit all the way

Bellaflica · Apr 21, 2014

Hi Tom's,

Sigh, built my first rig and it was way more confusing and frustrating than I had hoped.

I put everything together the best I could, and when I powered on my PC it turned on but failed to display anything.

I noticed my GPU (EVGA SC 780ti) never clicked into my mobo (Asus Hero) and upon further inspection I saw that the right side of the card isn't all the way in, it kinda leans down and out a bit.

So I tried to fix it, put the card in all the way (still no click), and then tried to screw it in, but it literally wouldn't fit, it HAS to be slightly bent.

I tried the other PCI slot, same thing.

Is this normal? Or is something wrong?

theonerm2 · Apr 21, 2014

If you could post a good picture of what it looks like then that would help a lot.

Bellaflica · Apr 21, 2014

I wish I could but I'm on my phone.

The side touching where the expansion slots would be is in all he way, but as you move along the card it comes out more and more until you can see about an eighth of an inch of the gold things (sry dk the name).

Bellaflica · Apr 21, 2014

Another thing, when I turn on the computer, all the fans run (including the 2 780ti ACX fans). However, the card doesn't light up at all, does that mean it's not properly connected to the mobo?

theonerm2 · Apr 21, 2014

Bellaflica :

Possibly. Can't you push your card in the rest of the way? Did you connect your PCI-E power connectors to the GPU?

Bellaflica · Apr 21, 2014

I could push it in all the way, but then the thumbscrews wouldn't align and I couldn't screw it in. FML idk what to do I guess I will call asus tomorrow.

Edit: I plugged in the 8 pin and 6 pin into the card, filled up everything.

cst1992 · Apr 21, 2014

Better be all the way in and no screws in than the other way around.
A pic would really help; post one as soon as you can.

Bellaflica · Apr 21, 2014

I feel like if if had no screws it would bend a LOT. In fact I'm almost certain it would.

Well I'm calling Asus and possibly EVGA tomorrow so hopefully that will solve my issues. Can you post pictures through an iPhone 5? I see no options on the screen.

cst1992 · Apr 21, 2014

Even on the PC, you don't really have any options to post directly to this site. What I do is upload to some site(such as imgur.com) and post link of that image here.

Bellaflica · Apr 21, 2014

That was really good advice. I was able to upload the image with ease.

Here it is (hopefully):
http://i.imgur.com/APdb1uX.jpg

cst1992 · Apr 21, 2014

Hmm, you're right. Can you provide a zoomed-out view so that I can see what is causing it to do that?

theonerm2 · Apr 21, 2014

I can't help but wonder what model your case is...

cst1992 · Apr 21, 2014

theonerm2 :

Why?

Bellaflica · Apr 21, 2014

My case is a Corsair 450D.

I tried to upload 2 more photos I took but this time it didn't show me the picture or link once I uploaded. There aren't any wires blocking it though.

Edit: Got 1 to work: http://imgur.com/D0vJLQM
Here's the other: http://imgur.com/vA8OVX7

Kekoh · Apr 21, 2014

Just to be certain, did you undo the "safety clip" thingy that locks the card in? It looks like you did in the picture, but I'm struggling to come up with a reason as to why it won't go in.

In the new picture it still doesn't look like it's in all the way.

Bellaflica · Apr 21, 2014

Yes I did undo the safety clip. It didn't really seem to do anything though tbh.

izoli · Apr 21, 2014

It takes a bit of pressure to put it in, it doesn't just slide right in. Firmly make sure it is pushed all the way in. I would say its just simply not all the way inserted.

Bellaflica · Apr 21, 2014

I applied a lot of pressure, and I tried like 5-6 times, but it never clipped in or felt really snug.

As I said earlier, when i put it in all the way the thumbscrews wouldn't align, they would force it to be crooked like this.

cst1992 · Apr 21, 2014

Kekoh :

No, it is. I personally had a similar experience when I didn't have any screws and my graphics card partially came out of its slot when I connected the monitor cable and the mini hdmi converter. I pushed it in, and it worked, and it looked just like this.
@Bellaflica
So the GPU works now?

The safety clip does what it looks like, it holds the card in from the inside end. It should relock automatically when you install the card. If it doesn't reach down there and push the clip inwards. You may or may not hear it click. But the thing is, the card should be straight, not tilted like it was before.

Bellaflica · Apr 21, 2014

So I just tried putting it into the other pci slot again, and same exact thing happened. When it's in nice and straight the thumbscrews wont align. I tried bending the metal a little to make it fit and it didn't work.

Kekoh · Apr 21, 2014

Bellaflica :

That sounds like a bent card then, if the thumbscrews don't align the way that I am picturing it. Earlier when you said that I had pictured them not aligning due to the card being tilted, not physically bent.

Bellaflica · Apr 21, 2014

Oh my god I did it. Hallelujah!
Thanks a lot for the help guys, izoli was right, It wasn't in all the way.
One last thing, I put it in the lower pci slot instead of the top pci slot, does that make a difference?

Kekoh · Apr 21, 2014

Bellaflica :

Just make sure that slot is a x16 PCI-E 3.0

If it is, it's fine.

Bellaflica · Apr 21, 2014

It said PCI x8_2 or something. It's also really close to my wires.
I think I'll try to fit it in the top slot since it says x16. PCI-E

izoli · Apr 21, 2014

Mines a little tough to see but the difference is obvious. This is what a card will look like fully inserted.

http://izoli.imgur.com/all/

edit: Oop just saw you said you fixed it. grats and you mean pci-e right? If you have a pci and pci-e slot it will make a difference you wont be able to fit it in a pci slot. and if you just mean you have multiple pci-e slots it doesnt really matter that much but I think its usually agreed that you should put it in the top slot though I am sure.

GPU won't fit all the way

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