Seemingly Random Display Issues

Dr-Worm

Reputable
Apr 21, 2014
2
0
4,510
I think my laptop might be possessed. :) The issue started about 2 months ago. I booted my Laptop up and it seemed to boot just fine (I could hear the appropriate startup sounds) but the screen stayed black the entire time. I restarted it once or twice and then it worked no problem. This started happening a bit more frequently so I reformatted it, and installed all of the latest drivers. Since that time the problem has not been fixed. This is currently what happens.

If I turn my laptop all the way off, when I start it back up 9 times out of 10 the screen stays perfectly black. I know it is booting properly because I can hear all of the appropriate sounds. I can also hit ctrl-alt-delete, type in my password, hit enter, and sign in to windows. Then I hit alt-f4 enter and it will shut off normally. All of this while the screen is perfectly black. I sit and do this over and over until it randomly seems to work. The display comes on normally, looks just fine and it will work as if there is no problem. The crazy thing is, if I never turn it completely off, meaning I just shut the lid, the next time I go to use it and it comes out of hibernation mode, the display works every single time. So lately I just never completely shut it down and the display always works. However, this is an annoying solution as I would like to install updates and turn my computer off knowing I wont have to try restarting it about 15 times in order to get the display to work.

At first I thought it might be a loose connection, but like I said, when put in to hibernation mode, it works every time no matter what. If completely turned off, it is random whether it works or not. Sometimes i only reboot it 2 or 3 times before it works, other times can take up to 15 restarts.

The laptop is 14 months old.
Windows 7 professional SP1
Intel Core i7 3630QM CPU @ 2.4 GHz
16 GB Ram
GeForce GTX 670MX

Any help or insight would be extremely appreciated. This laptop isn't very old and I would love to be able to use it at lest for 3 or 4 more years.
 

Dr-Worm

Reputable
Apr 21, 2014
2
0
4,510
I am not quite sure how to test that as the screen is black and I cant see to switch to safe mode. The only way I know to log in to windows and then shut it down is because I know where I am at in the boot up sequence based off the audio cues windows gives me.
 
Ah I misunderstood, well made a wrong assumption. I thought you were still seeing your BIOS splash screen, but it went black after that. I had an HP laptop with a motherboard/gpu that died and it kept starting up to a black screen. Any chance it's still under warranty?

Maybe someone else will have a suggestion. Good luck!