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BSOD error 116

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Last response: in Graphics & Displays
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April 22, 2014 2:34:41 PM

I've recently been getting this BSOD error code. It started off fairly infrequently, on odd occasions when I was playing games, but it is now at the stage where my laptop will rarely even turn on properly, and will not last for long when it successfully loads. I'm not overly computer literate, and I know that you'll undoubtedly need more information, but can anybody help? Thanks in advance!

More about : bsod error 116

April 22, 2014 2:40:06 PM

Hello xarxul,

the best way to find an answer on a specific BSOD code like this would be the laptop's manufacturer's website.

Meanwhile you could give us the exact model of the laptop so we could try and do some research. Also... have you upgraded anything recently? Added a HDD or RAM, have you played with BIOS settings or updated BIOS?
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April 22, 2014 3:28:16 PM

Mouldread said:
Hello xarxul,

the best way to find an answer on a specific BSOD code like this would be the laptop's manufacturer's website.

Meanwhile you could give us the exact model of the laptop so we could try and do some research. Also... have you upgraded anything recently? Added a HDD or RAM, have you played with BIOS settings or updated BIOS?


I have a Dell Studio 1558, running 'Microsoft Windows 7 Home Premium', version ' 6.1.7601 Service Pack 1 Build 7601. I have not upgraded anything recently, nor played with any BIOS settings.

I just used a free trial of 'Geekbuddy', and the assistant claimed that my computer had a lot of junk files and corrupt registry entries. (He couldn't fix it without me upgrading to a paid version...) This may be of some help?


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April 22, 2014 3:41:22 PM

Hey,

from what gather you are most probably having problems with your GPU - it's either driver related issue or it's overheating.

Download http://www.cpuid.com/downloads/hwmonitor/1.24-setup.exe and check the temperatures you are getting while you are playing games (Start the program, play a game for 5 minutes for example and then Alt+Tab to the program and take a screenshot of the temperatures readings).

Upload the picture somewhere and give us a link. Or just tell us the temps for your GPU.

If the temps aren't high then we can try and reinstall the GPU drivers but to that later.
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April 22, 2014 3:48:31 PM

Thanks, I will try that now. I don't understand, however, how overheating could be the problem if the error causes my laptop to fail to boot?


Mouldread said:
Hey,

from what gather you are most probably having problems with your GPU - it's either driver related issue or it's overheating.

Download http://www.cpuid.com/downloads/hwmonitor/1.24-setup.exe and check the temperatures you are getting while you are playing games (Start the program, play a game for 5 minutes for example and then Alt+Tab to the program and take a screenshot of the temperatures readings).

Upload the picture somewhere and give us a link. Or just tell us the temps for your GPU.

If the temps aren't high then we can try and reinstall the GPU drivers but to that later.


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April 22, 2014 4:02:35 PM

You can often find out the cause of a blue screen from the crash dump. So, follow these steps to get the data:

1. Right click on "Computer" and select "properties". Go to Advanced System Settings (which opens System Properties) > [Advanced] tab > under "Startup and Recovery" category, pick "Settings..."
2. Make sure "Write an event to system log" is checked and "Kernal memory" dump is selected. The dump file location is probably listed as "%SystemRoot%\MEMORY.DMP ... which is the C:\Windows directory.
3. If all of this is already setup, then go looking for the C:\Windows\MEMORY.DMP file. If the date on the file is the same date as your last blue screen, then the system might have created a dump of the crash... which might be the key to finding the problem.

4. Once you have the crash dump file, this page explains how to read it:
http://www.instructables.com/id/How-to-Analyze-a-BSOD-C...
(the most important part is on the second page)
4a. Follow the instructions, step by step.
4b. When you get to the second page, it will tell you to click on the "!analyze -v"

5. Post the detailed results you get after you click on "!analyze -v"
xarcul said:
I just used a free trial of 'Geekbuddy', and the assistant claimed that my computer had a lot of junk files and corrupt registry entries. (He couldn't fix it without me upgrading to a paid version...) This may be of some help?

Under no circumstances should you buy that program. In fact, remove it from your computer. The key words are: "junk files and corrupt registry entries" Junk files mean nothing and hurt nothing; ignore that. As for the registry, never let a program try and "fix" registry entries; they often just make things worse... or even mess up your computer. Many, if not most, registry cleaner type programs are actually scams that list a bunch of fake problems with your computer and then falsely claim to fix these fake problems.
However, I did notice that this program comes from Comodo, which I thought actually made some legitimate programs, so I am really curious as to why they have ventured into territory often occupied by scammers. While it is possible there is some legitimacy to the program, based on this and other forum post(s), it appears that Comodo is becoming more and more scam-like. It's probably best to just avoid all Comodo products from now on.
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April 22, 2014 4:16:58 PM

Mouldread said:
I know it doesn't make much sense but I'm only judging by this http://www.sevenforums.com/bsod-help-support/122061-bso...

and this http://www.sevenforums.com/crash-lockup-debug-how/63320...

I offered you to check the temps as it's an easy and painful way to try and find some solution. And later we can try reinstalling the drivers.

This is not a bad idea to go ahead and check on the temperatures using that program Mouldread suggested. Along with the crash dump and other things, it might reveal what the problem is.

Overheating could definitely cause something like that.

BTW, since this is an older computer, it's possible that you have lots of dust buildup or a broken fan inside the computer. If it is a heat problem, you may eventually need to blow the dust out of your computer.t
Page 2 of this manual shows how to remove the cover so you can get inside the computer to blow out any dust. You can also turn on the computer with the cover removed and watch to see if the fans inside are still spinning:
ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/e...

As for the drivers that Mouldread suggested, I think these are the ones you need:
http://support.amd.com/en-us/download/desktop?os=Window...
However, I'll let Mouldread comment on whether those are the right ones or not?
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April 23, 2014 9:39:07 AM

My problems seem to have advanced. My laptop will now seemingly only turn on when the power supply is not connected. Otherwise, my laptop will sound as if it is loading up, but the screen will remain completely black with no signs of life.

Furthermore, upon loading, neither my touchpad or keyboard (both built in) work. I am able to type in my password, but upon logging on, both cease to function. I am now running safe mode, in which both do work.

I tried checking the temperatures, but loading any game now seems to result in BSOD. Without playing games, my GPU temperature is in the region of 50 degrees.

I'm currently looking for the crash dump file, will keep you updated.

Thanks for all the help so far guys!
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April 23, 2014 10:21:42 AM

I seem to be unable to download the windows debugger. I follow the steps in the guide that you linked me - the progress bar goes through the motions, but then an 'install did not complete successfully' screen pops up. I've tried this a few times now with no success...
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April 23, 2014 2:18:42 PM

xarcul said:
My problems seem to have advanced. My laptop will now seemingly only turn on when the power supply is not connected. Otherwise, my laptop will sound as if it is loading up, but the screen will remain completely black with no signs of life.

Furthermore, upon loading, neither my touchpad or keyboard (both built in) work. I am able to type in my password, but upon logging on, both cease to function. I am now running safe mode, in which both do work.

I tried checking the temperatures, but loading any game now seems to result in BSOD. Without playing games, my GPU temperature is in the region of 50 degrees.

I'm currently looking for the crash dump file, will keep you updated.

Thanks for all the help so far guys!


How high does the GPU get during games?
How about the CPU?

Does the computer work correctly when only the battery is installed and the power cable is not connected? If it works perfectly in this situation, you might want to replace the power cable.

In the rare chance the issue is Windows related, are you against the possibility of just backing up your data and re-installing Windows on a freshly formatted drive (using the CD they gave you with your computer ... which may either be a restore CD or a Window installer CD).
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April 23, 2014 2:31:32 PM

KevinAr18 said:
xarcul said:
My problems seem to have advanced. My laptop will now seemingly only turn on when the power supply is not connected. Otherwise, my laptop will sound as if it is loading up, but the screen will remain completely black with no signs of life.

Furthermore, upon loading, neither my touchpad or keyboard (both built in) work. I am able to type in my password, but upon logging on, both cease to function. I am now running safe mode, in which both do work.

I tried checking the temperatures, but loading any game now seems to result in BSOD. Without playing games, my GPU temperature is in the region of 50 degrees.

I'm currently looking for the crash dump file, will keep you updated.

Thanks for all the help so far guys!


How high does the GPU get during games?
How about the CPU?

Does the computer work correctly when only the battery is installed and the power cable is not connected? If it works perfectly in this situation, you might want to replace the power cable.

In the rare chance the issue is Windows related, are you against the possibility of just backing up your data and re-installing Windows on a freshly formatted drive (using the CD they gave you with your computer ... which may either be a restore CD or a Window installer CD).


I am unable to check temperatures during games, simply because my laptop now crashes almost immediately after starting them. I'd definitely be happy to reinstall windows (have done this in the past), but only if it will help?
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April 23, 2014 2:36:24 PM

xarcul said:
KevinAr18 said:
xarcul said:
My problems seem to have advanced. My laptop will now seemingly only turn on when the power supply is not connected. Otherwise, my laptop will sound as if it is loading up, but the screen will remain completely black with no signs of life.

Furthermore, upon loading, neither my touchpad or keyboard (both built in) work. I am able to type in my password, but upon logging on, both cease to function. I am now running safe mode, in which both do work.

I tried checking the temperatures, but loading any game now seems to result in BSOD. Without playing games, my GPU temperature is in the region of 50 degrees.

I'm currently looking for the crash dump file, will keep you updated.

Thanks for all the help so far guys!


How high does the GPU get during games?
How about the CPU?

Does the computer work correctly when only the battery is installed and the power cable is not connected? If it works perfectly in this situation, you might want to replace the power cable.

In the rare chance the issue is Windows related, are you against the possibility of just backing up your data and re-installing Windows on a freshly formatted drive (using the CD they gave you with your computer ... which may either be a restore CD or a Window installer CD).


I am unable to check temperatures during games, simply because my laptop now crashes almost immediately after starting them. I'd definitely be happy to reinstall windows (have done this in the past), but only if it will help?

Reinstalling Windows would ONLY help if the issue is Windows itself (maybe it somehow got messed up), the drivers in Windows, or some set of programs. In other words, it would only fix software issues.
There is a good chance it is a hardware problem, but there is a also a small chance it could be Windows itself, so it's totally up to you if you want to spend all that time, trying to re-install Windows.

Another thing you can try checking:
* Boot into safe mode so your computer is more stable
* Go to Control Panel > Administrative Tools > Event Viewer > Windows Logs > System
* Look through the events for times leading up to when your computer crashed.
Read through them looking for anything of interest.
Look especially for any errors or warnings.
If you see anything of interest, you can post the details here.
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April 23, 2014 3:40:24 PM

KevinAr18 said:

Another thing you can try checking:
* Boot into safe mode so your computer is more stable
* Go to Control Panel > Administrative Tools > Event Viewer > Windows Logs > System
* Look through the events for times leading up to when your computer crashed.
Read through them looking for anything of interest.
Look especially for any errors or warnings.
If you see anything of interest, you can post the details here.


I've had a look, and there are a whole bunch of errors and some warnings, and a couple of 'criticals' which just seem to say that an unexpected shutdown has occurred. I'm not really sure what to look for, but here is a snapshot of a few:

Errors:

DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server:
{000C101C-0000-0000-C000-000000000046}

DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server:
{9B1F122C-2982-4E91-AA8B-E071D54F2A4D}

DCOM got error "1068" attempting to start the service BITS with arguments "" in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

WLAN Extensibility Module has failed to start.
Module Path: C:\Windows\System32\bcmihvsrv64.dll

The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error:
The dependency service or group failed to start.

Warnings:

Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications

Realtek PCIe GBE Family Controller is disconnected from network.

File System Filter 'CFRMD' (Version 6.1, ‎2012‎-‎07‎-‎17T06:05:37.000000000Z) failed to attach to volume '\Device\Harddisk0\DR0'. The filter returned a non-standard final status of 0xc01c0016. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.

File System Filter 'CFRMD' (Version 6.1, ‎2012‎-‎07‎-‎17T06:05:37.000000000Z) failed to attach to volume '\Device\CdRom0'. The filter returned a non-standard final status of 0xc01c0016. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.


Is any of this information at all useful?

Thanks.
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April 24, 2014 10:57:58 AM

One of those is related to Comodo. Did you completely uninstall all Comodo products? If not, go ahead and do that. If you already ran the uninstaller. the second post here tells you how to remove it:
http://forums.comodo.com/install-setup-configuration-help-cis/file-system-filter-cfrmd-event-t99301.0.html;msg718812#msg718812

Did you only install Comodo after the problems started? If so, then it's definitely not related to Comodo ... but I still would like you to remove all their products and stop using them (as they appear to be venturing into scam territory now, it seems, with at least one of their products).

You could send me a copy of the Event Log via private message if you want me to check it: right click on "System" > Save Events As...
* save as an .evtx file
* it will ask you for options; select the "Display information for these languages:" and "English" option.

Or, you can just run a Windows re-install sometime.

BTW, you will still probably want to run tests for hardware problems:

* Try fixing Windows by running "sfc /scannow" at the commandline.
* Monitor both the GPU and CPU temperatures in a game before a crash.
* Test your RAM. Control Panel > Administrative Tools > Memory Diagnostics Tool
* Test for a bad hard drive with this program: http://hddscan.com/ Click on "Surface Test" and run the "Read" test (warning, the Erase test will delete the data on the drive). View the report for bad sectors when done.


Does the computer run fine in safe mode? If so, maybe you can fix it by removing drivers like Mouldread suggested.
If the computer runs stable in safe mode, try uninstalling the video card drivers while in safe mode (from add/remove programs).
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