Help! Lots of blue screens!

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50ways

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Nov 17, 2013
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10,510
I have a relatively new build. I haven't really had any issues in months and all of a sudden i'm plagued with blue screens. I downloaded blue screen viewer and it seems most of my issues involve ntoskrnl.exe . In frustration I tried a clean install of windows 7 and I am still having issues.
I Starting having issues with blue screens I could not resolve on the old build after a power failure, concerned that the motherboard may have been damaged I replaced the mother board, hard drive cpu and ram. I went a few months with no issues and all of a sudden im getting them frequently again.

I am getting pretty frustrated and any help would be greatly appreciated
 
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SchizTech
Well bad memory is a highly plausible explanation for all sorts of problems (and diagnostic software isn't always right).

Let's hope this is finally solved then. Let me know how it goes.
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SchizTech

SchizTech

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Jan 16, 2011
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Well I don't want to suggest buying parts just to test with just yet. If SeaTools was run as a boot disk it may not understand your sata controller, so setting the SATA mode to legacy or IDE in the BIOS may help.

What other components do you have in the system? What make and model is the PSU?

 
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50ways

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10,510
motherboard: Gigabyte GA-Z87X-UD3H (new)
cpu: i5-4430 (new)
psu: OCZ GameXStream OCZ850GXSSLI ATX12V v2.2 and EPS12V 850Watts Power Supply
hd: seagate 1tb (New)
ram: 4x corsair vengance 4gb (new)
gpu: gigabyte 460gtx


 
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SchizTech

SchizTech

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OK, how long has it been since you did a fresh install? Also, do you recall any codes displayed in the blue screen messages? You mentioned you did a fresh install in the past but if there was some conflicting software or other Windows issue it could have returned to the same state.

DO try running off onboard graphics too. I've warmed a bit to the idea that the GPU could be involved (in safe mode not all the graphical features are enabled). What geforce driver version are you running?
 
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50ways

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I did a fresh install just before I started asking on the forum. I tried running it with onboard graphics and still got crashes. I wiped all my graphics drivers and reinstalled my graphics card, used nvidia to do a clean graphics driver install and have not had any issues today. possibly the card just needed to be reseated? I have been tricked before though and had no issues for 3 days then problem came right back............. I have blue screen viewer and saved all my recent crashes, but I'm unsure of how to post them so you could see them. My codes seem to be all over the place, very inconsistent. The last two were memory management codes, the two before that blamed avast so to be sure I changed to AVG and had no change.
 
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SchizTech

SchizTech

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This is getting tricky... lets check your temperatures though. If your BIOS has a hardware monitor you can check on things in there and also use CoreTemp or HWMonitor in windows. Also note if the voltages are off for 12V, 5V and 3.3V rails - there should be some variance but not a big difference from those voltages.
 
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50ways

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okay the bluescreen did return. I have been watching the voltages with gigabytes easy tune software and everything seemed to be okay, but I couldn't keep watching it when I played battlefield 3 which is when it crashed this time. I set an alarm to let me know if temps got over 40C but it never seemed to get over 30C.

The blue screen I got this time was a win32.sys error.

In the stack for drivers was: Win32k!xxxfreewindow+0xbf which was blamed as the fault
and win32k!destroywindow
 
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50ways

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10,510
crash2.jpg
 
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50ways

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I don't believe it is a virus. I installed windows again a couple of days ago and i'm still getting bsod. To re summarize I mainly get the bsod during video games, and I noticed that Windows will not keep time, even after a clean install. Most of my computer components are pretty new except my GPU, PSU, and case. I tested my keyboard and mouse by swapping them out, I tested the ram with mem test and ram passed, I used Seagate's disk checker and my hard drive passed, I removed my graphics card and ran on onboard graphics and still blue screened, I installed my motherboard tools that monitor heat and voltages and everything looks normal there, but I cant really effectively monitor the voltages while gaming. Am I wrong to assume it could be my power supply? the power supply is about 3yrs old and has seen a lot of use.
 
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SchizTech

SchizTech

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I guess that's worth a shot.
 
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50ways

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Nov 17, 2013
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10,510
Just a thought. We had the power go out during the winter and my computer was in a freezing room for 5 days without power, it was cold enough to freeze water in there. Could the cold have made my battery weak on my motherboard causing these kinds of issues?
 
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SchizTech

SchizTech

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A low battery would cause the BIOS to not keep time and would make it forget any settings that were changed (it would go back to factory defaults). It may explain the timekeeping problem, if it is unplugged between restarts it will forget the time when it is restarted. If it's kept plugged in the battery voltage shouldn't be relevant to that.

As to the blue screens, I don't see how the BIOS battery would cause that.

I had just been musing that some malware infections can survive reinstalls of Windows by embedding themselves in RAM. It's a possibility to be explored if there isn't a hardware problem somewhere. I'm not sure if I asked this, how new is the mobo? This is the same board that endured the freezing conditions?
 
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50ways

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I got the motherboard a little before Christmas. It did endure the freezing temps. I didn't start having problems with the blue screens till around March though. I had similar issues in my old build but I went a few months with no problems on the new build before the problems come back. Everything is new except the psu,gpu, and case. I've checked most of the connections but I have not reapplied thermal paste.
 
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50ways

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Last night the computer room was 90 + degrees and my computer blue screened non stop, it was unusable. Starting to think it's a heat issue but core temp wasn't giving me any alarms
 
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SchizTech

SchizTech

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You've ran Memtest, but have you tested your memory 'manually' - that is, run with one stick at a time (assuming there's more than one) in each available slot?

On that note, I just looked back over this thread and you haven't listed your specs yet. What are your major components?
 
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