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Corruption apparently, newer Acer laptop running Windows 8.1, please help if poss/

Tags:
  • Laptops
  • Acer
  • Windows 8
Last response: in Windows 8
April 23, 2014 3:20:38 PM

Hi all-

Here is the situation. I have a newer Acer laptop, actually purchased the day before New Years Eve and arrived the day after New Years this year. It is an Acer Aspire V5-552PG-X469 (Which is an Ultra Thin model but I did not buy it for that.) It I believe was some sort of special run or limited edition and is in fact *exactly identical* to the more prevalent V5-552PG-X809. It is not a supercomputer but it was the best I could afford for what I need and use it for and it's served me amicably an have not had many problems (aside from it not being as bada$$ as I thought it could be but anyway).


It came with Windows 8, I upgraded to 8.1 right away, and recently a 1GB update came through which I downloaded and installed. The only problem I have ever really had consistently with this was the mouse/ cursor which locks up occassionally, sometimes for extended periods of time, but is not happening enough to REALLY warrant a big deal.

Today I had wanted to Lock my computer when I got up... Basically leave it running but require a Password to access it and see what was up. I could not find a Lock function and did some Googling. A Microsoft forum post had said that the Lock function does exist on 8.1 but sometimes goes away when the user account is corrupted. It recommended running SFC /SCANNOW as an admin and I did that. I just came back to the computer from leaving it run during dinner and it says it did in fact find corrupt files but could not repair them, details were in a CBS.log ... I opened it and its a huge file I cannot interpret.


Is there anything I can do here, why do I have corruption, how did it happen, and how can I fix it? I am not a novice computer user but I am not an expert, I would rate myself at the highest level of intermediate user but not an expert user.



THANK YOU VERY MUCH, This forum and community has always been extremely extremely helpful to me. Thanks!

More about : corruption apparently newer acer laptop running windows poss

Best solution

a b D Laptop
a c 496 * Windows 8
April 23, 2014 3:44:24 PM

When SFC fails to repair files...run from elevated CMD prompt...

Dism /Online /Cleanup-Image /RestoreHealth (Observe spaces before /)

Re-run SFC

To view CBS Log

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Search C drive for sfcdetails.txt or navigate to C:\Windows\System32 and scroll down
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