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Laptop GPU problems

Tags:
  • Laptops
  • Games
  • Graphics
  • GPUs
  • Internet Explorer
  • Hewlett Packard
Last response: in Graphics & Displays
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April 24, 2014 2:38:04 AM

I have a HP Envy 17 1085eo, it's a few years old, but still runs games great ie. Skyrim medium 1920x1200 CS:GO, LoL, just for my needs. However lately I've been having a problem with it, When playing games the display driver can stop working regardless of how long I've played it (somtimes 5 minutes, sometimes 30 minutes) but it always happens. When it happens the screen blinks a few times, goes back to the desktop with the game still in progress, but not beeing able to re-open it. With the message "Graphics driver has stopped working". It usually ends in me opening task manager and ending the process.

Now I've got an ATI Mobility Radeon 5800 Series (further than that not specified)
The idle temps are around 75C
The load temps are probably in the 90sC
However, like I said I've been monitoring these temps, but the problem occurs under normal load and taxed load, regeardless of GPU temperature.(LoL or Diablo for instance don't task as much as CS;GO or Skyrim)
I've tried reinstalling drivers both from ATI and HP sites with no luck. One thing though that's kind of confusing it that the drivers I find compatible date back to 2011, and I'm not entirely sure what graphics card it have 'cause it's always been non-specified only know that I have a 5800 Mobility Series?

I've tried alot, my last resort would be to check inside, open it up and re-apply the cooling paste, but I don't know if that would help..the temperature seem to be fine and this only happens when I play games. Anyone else got any ideas on what might be wrong? If the GPU is broken I have no clue what to do,the laptop is probably 4 years old. I love this laptop though and its still running like it is brand new,(disregarding the GPU problem) it's well taken care of, looks brand new. I feel like this laptop has been the only one that's turned out be be a good investment.

One thing though, I recently noticed. When I was on skype chatting, and playing Global Offensive, the problem occured, but I also lost connection with the skype conversation, my friends telling me I dropped out. The screen blinked and did its thing trying to regain the driver (whilst this was occuring i lost connection, as soon as I was out of the game and back to my desktop the connection re-connected.

Could this mean nothing? or could it be a sign of a more pervasive problem? Like a mobo issue?

More about : laptop gpu problems

a b D Laptop
a b α HP
April 24, 2014 2:45:49 AM

Your temps are too high. GPU idle should be about 40C on a warm day. Heavy gaming about 65C max. Check your GPU fan is spinning. What settings is it (use Afterburner)? What voltages are you getting (use HWMonitor)? High voltages can cause high temps.
When was the last time you cleaned out your laptop?
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April 24, 2014 6:31:12 AM

i7Baby said:
Your temps are too high. GPU idle should be about 40C on a warm day. Heavy gaming about 65C max. Check your GPU fan is spinning. What settings is it (use Afterburner)? What voltages are you getting (use HWMonitor)? High voltages can cause high temps.
When was the last time you cleaned out your laptop?



Not sure how to check if my GPU fan is spinning, on my laptop have GPU-Z it says RPM 30%, but it's permanently at said speed, doesn't go over or under 30% RPM. Which seems a bit weird, if GPU-Z is reliable that is.... Afterburner gives me few customizable options, but none for Fan Speed, as far as I see. I know nothing about voltage, HWMonitor says 0.900v.
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a c 233 D Laptop
a b α HP
April 24, 2014 6:59:02 AM

You want to use the HP drivers for the video card, they are not always updated, but the reference ones from the chip maker are not supported for laptops except in some rare cases.

First thing to do is open the case and clean out all the fans and vents. I'd also try a clean Windows setup.

It does seem like you have a video card issue, need to find out if it's a permanent one or not. Cleaning out the case (very carefully as you can easily cut or scratch a connector and kill the laptop) and a new Windows setup should reset things enough to start finding out what is causing the crash. Removing the heatsinks, applying new heat grease and re-installing them is also a good idea, but you may want to have someone that has worked on laptops before try that. Many of the laptops use heatpipes and those can get bent if you don't know how to work with them.
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April 24, 2014 11:58:28 PM

i7Baby said:
Your temps are too high. GPU idle should be about 40C on a warm day. Heavy gaming about 65C max. Check your GPU fan is spinning. What settings is it (use Afterburner)? What voltages are you getting (use HWMonitor)? High voltages can cause high temps.
When was the last time you cleaned out your laptop?


hang-the-9 said:
You want to use the HP drivers for the video card, they are not always updated, but the reference ones from the chip maker are not supported for laptops except in some rare cases.

First thing to do is open the case and clean out all the fans and vents. I'd also try a clean Windows setup.

It does seem like you have a video card issue, need to find out if it's a permanent one or not. Cleaning out the case (very carefully as you can easily cut or scratch a connector and kill the laptop) and a new Windows setup should reset things enough to start finding out what is causing the crash. Removing the heatsinks, applying new heat grease and re-installing them is also a good idea, but you may want to have someone that has worked on laptops before try that. Many of the laptops use heatpipes and those can get bent if you don't know how to work with them.



Don't know of anyone who could help me out with cleaning out the case, moving back home for the summer in may, think I'll tackle the situation then. Got some thermal paste at home. If my Laptop GPU were to be broken, what would be the best thing to do? Can I order a new one, or send my laptop into HP and ask them for a new one?
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a c 233 D Laptop
a b α HP
April 25, 2014 6:17:26 AM

naits360 said:
i7Baby said:
Your temps are too high. GPU idle should be about 40C on a warm day. Heavy gaming about 65C max. Check your GPU fan is spinning. What settings is it (use Afterburner)? What voltages are you getting (use HWMonitor)? High voltages can cause high temps.
When was the last time you cleaned out your laptop?


hang-the-9 said:
You want to use the HP drivers for the video card, they are not always updated, but the reference ones from the chip maker are not supported for laptops except in some rare cases.

First thing to do is open the case and clean out all the fans and vents. I'd also try a clean Windows setup.

It does seem like you have a video card issue, need to find out if it's a permanent one or not. Cleaning out the case (very carefully as you can easily cut or scratch a connector and kill the laptop) and a new Windows setup should reset things enough to start finding out what is causing the crash. Removing the heatsinks, applying new heat grease and re-installing them is also a good idea, but you may want to have someone that has worked on laptops before try that. Many of the laptops use heatpipes and those can get bent if you don't know how to work with them.



Don't know of anyone who could help me out with cleaning out the case, moving back home for the summer in may, think I'll tackle the situation then. Got some thermal paste at home. If my Laptop GPU were to be broken, what would be the best thing to do? Can I order a new one, or send my laptop into HP and ask them for a new one?


If it's in warranty, don't touch it and send it to them now (make sure your data is backed up first as they may wipe the drive). If it's out of warranty and the video card is bad, you will have to buy a new motherboard. Cost for that and the installation from HP will probably be what a new laptop would cost though. You may check for prices from a local shop.
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