Having problems with BSOD.

Jakob Skovdal

Reputable
Apr 24, 2014
2
0
4,510
Hello,

I'm currently having some issues with a friends computer. He asked me to take a look at it, because he was having issues with his system and he has no experience with a computer failing. I have no real experience either, but I never say no to a challenge.

The system is about 3½ years old by now and the computer's hardware is:
Motherboard: Asus M4A77T
CPU: AMD Phenom II x6 1090T 3,2GHz
GPU: Club 3D GeForce GTX 470 1280 MB
Ram: G.Skill Ripjaws 1333 MHz 2x4GB
HDD: WD Caviar Green 1 TB.
Power: Corsair TX750W

He started complaining a bit when we were playing Diablo 3, that his game would get glitchy and his computer was working hard, then all of a sudden game was back to normal, it was running smooth for about an hour or so, and then the glitching would take over again for a minute.
Then he got a BSOD (sorry, can't remember the stop code), and asked me to take a look after that.

After looking through everything, running a couple of tests, he said I could just formate the computer, so I did. Installed a fresh Win7 and hoped that would be last of it. I downloaded Diablo 3 for him and did a couple of test runs and it did another BSOD - which I have the dump file for. (http://speedy.sh/H4yeK/042314-36379-01.rar)

After this BSOD I decided to do some longer tests of the hardware.
I ran MemTest, both seperatly and together for 10 hours each - with no problems or errors.
I ran Prime95, different torture tests for 10 hours each - with no problems or errors.

Now my question is - what is the fault?

Bonus question:
When we speak together on skype, his microphone is making noice sometimes, sounds like a fan. He is nowhere near his computer cabinet with the microphone, so it shouldn't be that. His headset is a Razer Megalodon which is USB connected, can it be because of the power supply interfering through the USB hub or could it be something else?

Looking forward to hear your opinions!
Thanks!
 
Is it happening only with that particular game ? If so, then chances are there's something wrong with the game itself.

Else it could be faulty MB, GPU, HDD or PSU. If you have spare components then test with that.

How about the temps ?

And is it a legal copy of the game ?
 

Jakob Skovdal

Reputable
Apr 24, 2014
2
0
4,510


I haven't tried other games, but seeing it's more or less a online game from Blizzard, I highly doubt it has anything to do with it. It is a legal copy, yes.

I unfortuantly have no spare components that is new enough to fit.

The temperatures is going from 30 degrees when idle to 50 degrees under full load.

Could it be a file not installed properly from the new Win7 install?

 
Ok, temps are alright, nothing to worry about and the game is legal. Now you said you have formatted the installation and did a fresh install, so I highly doubt anything is wrong with files not properly installed.

Test more games on it, see what happens ! Sometimes those hardware test's will not point you to the right direction, so gaming is the best way to test.

Atleast can you manage a GPU to test, no matter its old or new, just a different one, hopefully you got the idea.
 

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