Bluescreen 1033- Need Help!

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Jared Bagnall

Reputable
Apr 3, 2014
4
0
4,510
Hello Everyone,

I am having a major issue with my laptop. Around a month ago my laptop would turn black, while playing video games, make a buzzing noise and restart. When it would restart it would say Bluescreen 1033 would pop up.

I replaced my hard drive with a Samsung EVO 250gb SSD. It can't be the hard drive. I do not know what it is. I downloaded the Bluescreenview to figure out what the dump says. It is saying that these are the three main issues. Please do not post on here another site with troubleshooting. I want to know how to fix it directly through Tomshardware.


dxgkrnl.sys dxgkrnl.sys+5d140 fffff880`0fef4000 fffff880`0ffe8000 0x000f4000 0x51fa153d 8/1/2013 3:58:53 AM Microsoft® Windows® Operating System DirectX Graphics Kernel 6.1.7601.18228 (win7sp1_gdr.130731-2222) Microsoft Corporation C:\Windows\system32\drivers\dxgkrnl.sys


dxgmms1.sys dxgmms1.sys+37f3c fffff880`0f200000 fffff880`0f246000 0x00046000 0x5164dc13 4/9/2013 11:27:15 PM Microsoft® Windows® Operating System DirectX Graphics MMS 6.1.7601.18126 (win7sp1_gdr.130409-1534) Microsoft Corporation C:\Windows\system32\drivers\dxgmms1.sys


nvlddmkm.sys nvlddmkm.sys+9bbe2c fffff880`0f29c000 fffff880`0fef4000 0x00c58000 0x5315b408 3/4/2014 7:07:52 AM NVIDIA Windows Kernel Mode Driver, Version 335.23 NVIDIA Windows Kernel Mode Driver, Version 335.23 9.18.13.3523 NVIDIA Corporation C:\Windows\system32\drivers\nvlddmkm.sys

Thanks so much for your help!

Jared
 
Solution
SpeedyDnB
Hi Jared,

When uninstalling the drivers in device manager it will not fully uninstall these unless you are in safe mode. Restart your computer and boot using safe mode (usually one of the F keys on startup to choose boot order.

If you cant work out how to get into safe mode then click the start button -> Run button and type in MSconfig

When MSConfig is running select the boot tab and tick the box for safe mode (minimal).

Reboot your machine and it should now boot into safe mode.

When it loads up open device manager again and uninstall the nvidia drivers like before. Now before you reboot your machine make sure to untick the safe mode option in msconfig. Rebooting after all this is done should start re-installing the drivers...
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SpeedyDnB

SpeedyDnB

Reputable
Apr 24, 2014
12
0
4,520
Looks like it is pointing towards a graphics driver issue to me. Check your computer management -> device manager and see if anything has a yellow warning symbol next to it.

The fact that it is making lots of whirring noises could also be the fan, sometimes a broken fan or a fan that has too much dust in it can make a whirry noise.

You could also check for updated drivers online on the manufacturers website of your components.
 
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J

Jared Bagnall

Reputable
Apr 3, 2014
4
0
4,510
I don't see a yellow symbol. I ended up uninstalling the two Geoforce GTX 675M video card drivers and then re-installed them. I also took the laptop apart and there was some dust and hair in the fans. I have air compressed them.

I am about to run a game now.

I will let you know how it goes.
 
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SpeedyDnB

SpeedyDnB

Reputable
Apr 24, 2014
12
0
4,520
Hi Jared,

When uninstalling the drivers in device manager it will not fully uninstall these unless you are in safe mode. Restart your computer and boot using safe mode (usually one of the F keys on startup to choose boot order.

If you cant work out how to get into safe mode then click the start button -> Run button and type in MSconfig

When MSConfig is running select the boot tab and tick the box for safe mode (minimal).

Reboot your machine and it should now boot into safe mode.

When it loads up open device manager again and uninstall the nvidia drivers like before. Now before you reboot your machine make sure to untick the safe mode option in msconfig. Rebooting after all this is done should start re-installing the drivers.

Thanks,
Chris
 
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