Sign in with
Sign up | Sign in
Your question

Installing Windows 8.1 on brand new PC - BSOD during installation

Last response: in Windows 8
Share
April 25, 2014 8:11:37 PM

Just built a new PC and, for some reason, Windows 8 is having a hard time installing. As a matter of fact, in many cases I can only see the Windows 8 logo (when booting up from disc), and that's about as far as it goes before it gets to an error.

However, I can install Windows 7 just perfectly fine without any issues. Any idea why this might be? Is there something I need to configure in my bios?

Here's the barebone kit that I just put together: http://www.tigerdirect.com/applications/searchtools/ite...

The error that I get is something along the lines of "Your PC had an error..." and then it reboots. It reboots too fast for me to read the rest of it. The background is blue.

Any help would be greatly appreciated.
April 25, 2014 8:14:55 PM

try to reset your bios to optimal defaults then try it again.
m
0
l
April 25, 2014 8:46:08 PM

BradleyJames said:
when you enter the win 8 instal l screen, try to format and delete partitions on the hard drive you are trying to install from, there may be a small partition causing issues with booting.

does it even get to the instalation screen or does it blue screen before ?

the only other thing i can think of is that your motherboard is a little bit older, you may need to update the bios to support win 8.
i actuallly think thats the problem now that i looked at your hardware


It doesn't even allow me to get to the partition window... It did for about 2-3 times, and then it blue screen'd shortly after that. If you don't mind me asking, do you know what part of my hardware isn't supported by Windows 8.1?
m
0
l
Related resources
April 25, 2014 8:20:57 PM

Weird, it looks like it's going now all of a sudden. I'll try your solution and post back if it screws up or gets through.

Thanks for your suggestion.
m
0
l
April 25, 2014 8:48:16 PM

im pretty sure your motherboard bios doesnt support win 8.1, you will need to update that
m
0
l
April 25, 2014 8:27:49 PM

i have also seen a problem similar when a friend built a new pc and put one of the motherboard stand offs in the wrong spot, grounding out the motherboard.

also check that one of the tabs of your motherboard backplate isnt in a usb port or something like that
m
0
l
April 25, 2014 8:50:01 PM

Mmkay... I'll install Windows 7 for the time being, and see if there's a firmware update available.

Thanks, and I'll post back with results soon.
m
0
l
April 25, 2014 8:30:53 PM

Thanks for your suggestion, Bradly. Considering Windows 7 installs just perfectly fine, I don't see how any physical issues would only cause Windows 8.1 to not install successfully. I double checked just in case though, but still no go.

Also, I've tried to reset the BIOS back to its defaults, but still getting an error.

"Your PC needs to be repaired.

The operating system couldn't be loaded because the kernel is missing or containing errors.

File: \windows\system32\ntoskrnl.exe
Error code: 0xc0000098

You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer."
m
0
l
April 25, 2014 8:52:05 PM

make sure to do that, im curious how it turns out
m
0
l
April 25, 2014 8:36:42 PM

is this a "clean install" or just upgrade to newer version of windows?

i couldnt do the upgrade when i switched for some reason and had to do the clean install
m
0
l
April 25, 2014 8:57:35 PM

BradleyJames said:
make sure to do that, im curious how it turns out


Sounds great. Will do.
m
0
l
April 25, 2014 8:37:45 PM

BradleyJames said:
is this a "clean install" or just upgrade to newer version of windows?

i couldnt do the upgrade when i switched for some reason and had to do the clean install


Doing a clean install. This is the first time I've installed any OS on it. Now I just got another error code: 0xC000021A. It seems like this would be an error I'd see only after booting up on an installed version already. Sigh
m
0
l
April 26, 2014 8:27:59 PM

Well, it looks like it was just an issue with the way the memory sticks were installed.

I had them installed in this type of order: 1,2,_,_. After switching it to 1,_,2,_, Windows 8.1 installed successfully.

Thanks for the help!
m
0
l
April 25, 2014 8:42:36 PM

when you enter the win 8 instal l screen, try to format and delete partitions on the hard drive you are trying to install from, there may be a small partition causing issues with booting.

does it even get to the instalation screen or does it blue screen before ?

the only other thing i can think of is that your motherboard is a little bit older, you may need to update the bios to support win 8.
i actuallly think thats the problem now that i looked at your hardware
m
0
l
!