Display Driver stopped responding, New GPU (Gigabyte GTX 780 Ghz)

JayBob

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Sep 20, 2011
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I have recently installed a new GPU, Gigabyte GTX 780 Ghz Edition. Upgraded from Sapphire 6950 so I'm changing from AMD to Nvidia.

When installing the new card I cleaned the old drivers with Display Driver Uninstaller.

After installation I'm getting random crashes while playing games, in particular Smite.

Symptoms
The screen goes blank for a 2-5 seconds then comes back on either still in the game or at the desktop telling me "Display driver has stopped responding and has recovered", I can then click back into the game as though nothing has happened. Not only is this inconvenient but in a competitive game like Smite I can promise I'm not getting much love from fellow team members :p

It does happen in other games, eg. ESO about 10 times but they are few and far between, with Smite it is constant(sometimes 20+ times in a single game!).

Monitoring(when the issue occurs)
GPU Usage - Usually it will spike from around 50% to 99% when the crash occurs, but this is not every time, sometimes it stays around the same usage(before dropping in usage due to going back to desktop).
Temperature - Fine with no significant change, never above 50-60C
Fan Speed - Fine, never above 40% (Drops to 0% at the time of crash)
Core Clock - Changes from 1019Mhz to 1150Mhz at the time of crash, then back to 1019. (It goes 1150Mhz a lot of the time with no problems though)
Memory Clock - Stays constant at 3005Mhz

Troubleshooting
I've tried everything I can think, most had no effect on the problem at all:
*Reseat video card, check power connections.
*Reinstall drivers so many times, tried every available version for my card including the new beta ones.
*Try different refresh rates(with V Sync on), 144hz, 120hz, 100hz, 60hz.
*Run games in compatibility mode for XP.
*Change Power management mode to Prefer maximum performance in Nvidia control panel.
*Turn off Link State Power management for PCI Express in Windows Power Options.
*Turn off Windows Aero.
*Uninstall Lightboost.
*Remove all secondary monitors.
*Reinstall Games.
*Remove RAM and test sticks individually.
*Increase TDR and/or Turn it off by editing the Registry.

Just recently I have found a solution and it is the only thing that helps at all. I need to underclock the Video Card. I have only tried reducing the Core Clock by 105Mhz but this has stopped the problem every time thus far.

Why is this happening? Why do I need to underclock the card for it to work? Does this point to some problem in particular?

Personally I believe the card should operate at the advertised clock speeds. I don't even want to overclock or mess around with any of that, hence the reason I purchased the Ghz edition(highest stock clocks).

Should I return the card? If so, will I have to wait for RMA or is the store required to replace with an identical card immediately?
.


Specs:
Antec True Power 750w
Asrock Z68 Extreme 4 Gen 3
i5-2500k with Cooler Master Hyper 212+
8GB Corsair Ram DDR3 PC3-12800
Asus Xonar DX
Geforce GTX 780 Ghz Edition
Asus VG248QE Monitor
 

JayBob

Distinguished
Sep 20, 2011
25
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18,530
Thanks, yeah I probably will but I want to make sure it's not a problem on my end first, because if so I will lose money. Plus I will get the same card back and could be without the card for a while for no reason.
I'd rather fix it if I can.
Seems as though no one has any other solutions that I haven't tried already.