Pc shuts down randomly without warning or error message

Toggle sidebar Toggle sidebar
A

aDirtyFishTank

Reputable
Apr 26, 2014
10
0
4,510
Hi everyone, first time posting here so may need a bit of a walkthrough.

So I have a decently old PC (about 3 years), and about two months ago I started having a problem where first the monitor would stop receiving signal, but I could still hear the sounds of the video or game I was watching/playing. About 10-15 seconds later it stops playing the sound, but the PC itself stays on, (can hear it running, power light stays on). I cannot click the power button to turn it off and have to unplug it. When I plug it in again it reboots and the problem persists, (black screen, start-up beep, no error messages). After trying to restart it 5 times it finally starts up again like normal.

I updated my bios and it seemed to fix the problem for the two months. Today while I was watching a video it happened again, hoping it was a one time thing, I restarted the pc. It did what it did last time when I restart. It happened twice more and I left the pc off.

I downloaded a fan speed-checker and everything is at 60 or below. The pc itself does not feel warmer then it ever had when it wasn't a problem.

First time posting specs, so tell me if I need to add more things:

System: Windows 7 Home Premium 64-bit
Processor: Intel core i3 processor 530
Video: ATI Radeon HD 4350 512MB
Memory: 6GB DDR3 memory
Optical drive: DVD-super multidrive
Hard Drive: ITB HPD
Memory card reader: Multi-in-one Digital media manager

This is just everything it says on the sticker on the pc casing.

Everything was bought from futureshop about 3 years ago, and I everything is still stock parts.

The only recent changes or additions to the pc are the logitech g700 mouse and razer kraken 7.1 headphones I got around Christmas time.
 
Sort by date Sort by votes
buzzrattie

buzzrattie

Distinguished
Nov 6, 2012
112
0
18,760
Sounds to me like a heat problem. I would check and see if you have DUST, in your fans and psu. More than likely it's a build-up of the crud that is a bain to computers.

Before opening your case, unplug your machine, go outside and then open your case. Making sure to ground yourself, on a bare piece of metal, inside the case.

A can of compressed air, does wonders, for dust bunnies, hiding in the nether regions of your computer. A cloth is needed to clean off the fan blades. Also, make sure to hold, the blades of your fan, while using the air, so as to not ruin your bearings. If needed you can use a vacuum, to get the big stuff.

I know by doing this, your computer will breath a little easier, and bring the temps down a bit.

 
Upvote 0 Downvote
A

aDirtyFishTank

Reputable
Apr 26, 2014
10
0
4,510
Hey guys, thanks for the quick replies. So I was about to try and check the event viewer, but I cannot seem to get the pc started. I turn the power on and the power light comes on and I can hear the system running, but there is no starting beep and nothing appears on the monitor. I will have to try a few more times to get it started.

Going to take it outside now and see what I can do about cleaning it out.

Thanks again
 
Upvote 0 Downvote
A

aDirtyFishTank

Reputable
Apr 26, 2014
10
0
4,510
Just opened it and cleaned it out. It started up fine.
As soon as it booted up I tried to go to event viewer, but as I was typing it in the start menu, the same problem happened again. Screen went black, etc.
 
Upvote 0 Downvote
tomwinna

tomwinna

Honorable
Jun 15, 2012
13
0
10,510
Just tried restarting another 8 or so times, now there is a beeping sound that I've never heard before.

It is one long beep followed by two short ones, a repeating cycle.
Click to expand...

That beep cycle means your video component have an error. Do you have a 2nd PCI express slot? If so, put the graphics card in the other PCI express slot. If not, take out the video card and boot from there. It sounds like your video card is dying.
 
Upvote 0 Downvote
A

aDirtyFishTank

Reputable
Apr 26, 2014
10
0
4,510
Finally got into event viewer. Got a "Kernel-PnP" event id: 219 I am on a different pc posting this because I cant really on the one having the problems, so I cannot copy paste the entire error.

I do not know where to locate my graphics card or PCI express slot.
 
Upvote 0 Downvote
A

aDirtyFishTank

Reputable
Apr 26, 2014
10
0
4,510
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_COMPACT_FLASH&REV_1.00#8&35CCDA1&0&20060413092100000&0#.

managed to get on.
 
Upvote 0 Downvote
tomwinna

tomwinna

Honorable
Jun 15, 2012
13
0
10,510


1) Open your case and look for a component that looks like these.

http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&DEPA=0&Order=BESTMATCH&Description=ATI+Radeon+HD+4350+512MB&N=-1&isNodeId=1.

2) That's how your graphics card suppose to look like. Take the graphic card out and boot your computer from there. Without the ATI graphics card, you will be using your motherboard graphics. Just plug your monitor to the onboard one (VGA or DVI port).

http://www.guru3d.com/files_details/display_driver_uninstaller_download.html


3) After you boot your computer, I would recommend you to remove any conflicting display drivers using this "Display driver uninstaller"

4) Download the ATI driver again from the website
http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
 
Upvote 0 Downvote
tomwinna

tomwinna

Honorable
Jun 15, 2012
13
0
10,510
Hmmm... that error message sounds like a driver issue. Can you plug your g700 mouse to a different usb port? Also, go to start -> type in "Device manager" -> Do you see any yellow exclamation marks? If so, you're missing some drivers.
 
Upvote 0 Downvote
A

aDirtyFishTank

Reputable
Apr 26, 2014
10
0
4,510
Hi Tom. Sorry for the late reply, I haven't been home until now.

The device manager doesn't have any exclamation marks, and doesn't seem to have anything unusual about it. I will try and do the steps you told me in the previous post now.
 
Upvote 0 Downvote
A

aDirtyFishTank

Reputable
Apr 26, 2014
10
0
4,510
So I've opened my computer and located the graphics card, I don't seem to have a second PCI express slot.

I also cannot seem to find a way to remove the card without damaging anything? There are no visible screws or such that I can get an angle on to unscrew without damaging the mobo or the card itself.
 
Upvote 0 Downvote
tomwinna

tomwinna

Honorable
Jun 15, 2012
13
0
10,510
Air flow problem? Possibly, I don't know how your case looks like. Depending on the case size and the case design, the airflow may vary. Typically, a graphics card runs about 30C-45C on idle. On load, it can run up to 90C and that's not normal. Normal temperature on load should be around high 50s to low 60s. Post your temperature here.

Your graphics card should be screwed to the back of the case and there's a hook to the PCI express slot right under the card. You need to release that hook and you can just pull it out from there.
 
Upvote 0 Downvote
A

aDirtyFishTank

Reputable
Apr 26, 2014
10
0
4,510
I also managed to take out my graphics card but then put it back in the same spot. So maybe that fixed it? Still running smoothly without problem so it seems like something fixed it.

my temps are all under 30 consistently, with the gpu at 45. When playing intensive games everything goes up 10, so the gpu maxes at 55.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom