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ATI FireGL Z1 and Windows 7 - Graphics Driver has stopped working/blue screen/auto restart

Last response: in Graphics & Displays
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April 26, 2014 10:11:08 PM

I hired the IT guy at work to install a new graphics card as it had a hardware failure.

I am not very computer literate, but willing to invest some time and figure this out.

Under device manage/display adapters - ATI FireGL Z1
Windows 7 Home Premium 32 bit operating system.

The computer will stop responding during internet surfing. It will go to a blue screen and flash a message that I can never read and it disappears. Computer restarts.

Control Panel/action center/ under maintenance - ATI Graphics Driver has stopped working.

In device manage, if I right click on ATI FireGL Z1, then go to the driver tab, then update driver. It says the driver software for my device is up to date.

I changed from the Aero Theme to Windows 7 basic. That has not resolved the issue.

What information do you need and how do I find it so you can help?
a b $ Windows 7
April 26, 2014 11:25:28 PM

Two bits of information please. One, what was the nature of the hardware failure before the new graphics card went in and two, what is the Wattage rating of your power supply unit? It should be printed on the outside without needing to open the case.
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a b $ Windows 7
April 28, 2014 11:16:27 AM

All power supply units put out the correct Volt Amperage to the various pieces of equipment on the motherboard, then disks and the case lighting, etc. regardless of their maximum capability so nothing will be harmed by upgrading to a 500 Watt. I already said it guarantees no improvement whatsoever but it's worth a shot. Keep the existing 300 in a drawer by the door in case your new one has a short life.

I can think of no better suggestion and sadly, we're on our own in here. I'll try to rustle up a fellow Mod to cast an eye over the problem and maybe come up with something better.
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April 27, 2014 3:50:15 PM

Saga Lout said:
Two bits of information please. One, what was the nature of the hardware failure before the new graphics card went in and two, what is the Wattage rating of your power supply unit? It should be printed on the outside without needing to open the case.



Thank you for the reply...

Nature of the hardware failure. First the mouse had a group of four lines in a rectangle shape behind the cursor. Then the screens had random rectangle discolored shapes that progressively got worse all over the screens. It does not seem like I can upload a screenshot from my desktop to this message to show you. IT guy said it was a hardware failure.

Research on the internet had a couple of possible fixes that did not seem to work very well. There appeared to be items in Adobe Flash called ActionScripts that can alter mouse settings. Uninstall of Adobe Flash did not fix issue. Another suggestion was to enable cursor trails. This seemed to remove most of the cursor corruption symptoms, but was not a fix. Seems to be a common issue with dual monitors and with gamers. I do not game but I have dual monitors (Gateway FPD2275W 22.3"). This issue has been reported for many years, but just recently affected me.

http://www.newegg.com/Product/Product.aspx?Item=N82E168...
It is a IWP300A2-0 and it looks like the maximum power is 300W?

ATI FireGL Z1
http://www.xpcgear.com/freglz1.html
System requirements
•Intel® Pentium® 4/Xeon™, AMD Athlon®/Opteron™ or compatible CPU
•AGP 8X/4X bus
•128MB of system memory (256MB or more recommended)
•Installation software requires CD-ROM drive
•300 watt or greater power supply (recommended)


The following is a list of specifications about my computer you may need...

Operating System new – server roles
Windows 7 Home Premium Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 12/11/2011 11:32:57 AM

System Model
Enclosure Type: Desktop

Processor a
3.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Hyper-threaded (2 total)

Main Circuit Board b
Board: http://www.abit.com.tw/ IC7/IC7-G(Intel i875P-ICH5) 1.0/1.1
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 03/30/2004

Drives new – drive encryption
250.05 Gigabytes Usable Hard Drive Capacity
130.54 Gigabytes Hard Drive Free Space

SONY DVD RW DW-U14A ATA Device [Optical drive]
3.5" format removeable media [Floppy drive]

WDC WD2500JB-55REA0 [Hard drive] (250.06 GB) -- drive 0, s/n WD-WCANK9110908, rev 20.00K20, SMART Status: Healthy


Memory Modules c,d
2560 Megabytes Usable Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 512 MB
Slot 'A2' has 512 MB
Slot 'A3' has 1024 MB

Bus Adapters
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD
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Best solution

a b $ Windows 7
April 28, 2014 12:11:41 PM

It seems a PSU replacement is a possible way to go but no higher than 450 Watts in your circumstances.
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a b $ Windows 7
April 27, 2014 11:14:11 PM

A 300 Watt power supply unit is pretty pale these days so a fairly inexpensive replacement might fix this but I| can't guarantee. At least you'd have the old one as an emergency spare. Go for one that puts out at least 500 Watts and I believe the new graphics card will have enough power to play with.
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a b $ Windows 7
April 28, 2014 12:41:26 PM

Do you have the latest BIOS and mobo drivers, that might help, but otherwise I would go along with Saga Lout's diagnosis, it may well be that the PSU just isn't up to it, these cards are are all older model GPU's and if the system came w/ a 300 Watt PSU and had a AGP slot, I would guess at least 5-6+ years old...PSU tend to deteriorate over time
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April 28, 2014 6:03:06 AM

By the way, in case it helps... the old graphics card was an ATI RADEON 9600 Series.

Was the 300W power supply adequate for that card? I can not find any specifications that recommend what it needs.

So if I understand your suggestion, the change/upgrade from an ATI RADEON 9600 Series to ATI FireGL Z1 requires a larger power supply.

http://www.newegg.com/Product/Product.aspx?gclid=CJGDro...

If I dump more money into this machine and upgrade the power supply to 500W, will that affect anything else? Will the extra watts burn anything up, cause extra heat (and now require bigger fans), ?

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a b $ Windows 7
April 28, 2014 10:53:05 PM

Another one of our Mod team has reminded me that the capacitors need to be checked over in case one or more are blown. Looking straight down on the motherboard in a good light, look for the little black cylindrical parts and check that they are perfectly round and not oval or worse.

Depending on how it's been kept - in a hot room, for example, the soldered joints may also have gone dry over time. It is quite an old board and may just have died.
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April 29, 2014 5:50:59 AM

Thanks for your help/suggestions! I will try the power supply upgrade.
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