USB issue In ASUS MAXIMUS VI Hero Z87 need help urgnelty

thugslife · Apr 27, 2014

Hi guys,

currently facing a problem with USB's In ASUS MAXIMUS VI Hero Z87 when i am trying to connect any USB device such as IPOD and mobile phone my usb keeps disconnecting it otherwise my mouse and keyboard is working fine and also USB's are also working fine..

I have never been updated its BIOS it is still default one comes with the mobo

here is the CPU ID Pic that you can understand .

PC specs Are

Intel Core i5 4670K
Asus Maximus VI HERO Z87
Cooler Master 690 III
Western Digital Cavier black 1 TB
Corsair GS 800 2013
Corsair Dominator GT 2400 MHZ 8GB

Dark Lord of Tech · Apr 27, 2014

All drivers up to date?

Dark Lord of Tech · Apr 27, 2014

ASUS AI Suite III:

Dual Intelligent Processors 4 V1.01.17 for Windows 7/8/8.1 32bit & 64bit.
EZ Update V2.01.10 for Windows 7/8/8.1 32bit & 64bit.
System Information V1.00.11 for Windows 7/8/8.1 32bit & 64bit.
USB 3.0 Boost V1.06.17 for Windows 7/8/8.1 32bit & 64bit. USB BIOS Flashback V1.02.05 for Windows 7/8/8.1 32bit & 64bit.
USB Charger+ V1.03.07 for Windows 7/8/8.1 32bit & 64bit.

thugslife · Apr 27, 2014

I have check every thing is upto date also have ASUS AI SUITE III

thugslife · Apr 28, 2014

have checked and downloaded each and every thing and updated still facing the problem

unknownofprob · Apr 29, 2014

what USB ports are you connecting them up to? Also what header are these USB ports utilising?

Tradesman1 · Apr 29, 2014

Check and see on the BIOS updates and if newer available go ahead and update

thugslife · Apr 29, 2014

Tradesman1 :

I have check with EZ Update and Update it to the current version of Bios from 0711 to 0903.. still the issue remains the same.

Tradesman1 · Apr 29, 2014

In case it missed it, you can get the current USB drivers here and try:

http://www.asus.com/Motherboards/MAXIMUS_VI_HERO/HelpDesk_Download/

thugslife · Apr 29, 2014

unknownofprob :

If I understand you correctly, I have check it with every single USB ports that is available on my motherboard and front panel also but the same things happen when I connect Mobile phone or IPOD, my USB Memory stick is connecting, my headphone are connecting my keyboard and mouse is working fine so I dont understand the issue..

unknownofprob · Apr 30, 2014

do the USB ports work that are directly connected to the motherboard? <- as that is mouse/keyboard ect. If you use the front I/O USB ports and that's the one that doesn't work, then you may have a faulty motherboard USB header.

thugslife · Apr 30, 2014

The main ports are also doing the same thing ..
and also mobile or iPod are not even charging from USB even in BIOS Start up they do the same thing of disconnecting

unknownofprob · Apr 30, 2014

what do you mean by disconnecting?

don't charge or aren't being recognised (no recognition usually normal)?

thugslife · Apr 30, 2014

disconnecting means when ever i connect a mobile device my USB ports keep them disconnecting and connecting in less then 1 second,

unknownofprob · Apr 30, 2014

ah, ok I get it.

Sounds to me like you may have a faulty motherboard or power supply.

With your case front I/O ports, could you try another USB header on the motherboard.

I want this problem solved on the first time (maybe replacement), and not on several attempts.

thugslife · May 1, 2014

i have GS 800 2013 how do i know that my PSU is faulty or should I Replace My Mobo it is under Waranty

unknownofprob · May 1, 2014

I won't do either unless we know it is one or the other.

Test the power supply, follow these steps; otherwise you'll have to real a wall of text in this post;

http://www.wikihow.com/Check-a-Power-Supply

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USB issue In ASUS MAXIMUS VI Hero Z87 need help urgnelty

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