8.00GB memory (3.48GB usable) Windows 8.1 Professional (64-bit)
- Thread starter altjx
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13thmonkey
Titan
- Jan 10, 2006
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extended memory addressing/physical address extension in bios, or similar. Both win32 and earlier bios's struggle with more than 3GB.
EdwardElric
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- Apr 21, 2014
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It could be a bios issue, there have been a ton on new ones out since yours, update to the latest (2103). Also make sure that both sticks are fully seated
Tom Tancredi
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- May 9, 2013
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Results: https://dl.dropboxusercontent.com/u/2526790/specs.txt (can't upload greater than 60k characters to forum, so it's hosted on my personal dropbox).
The specs also indicate 8GB of memory. Curious to see what your feedback is regarding this.
The specs also indicate 8GB of memory. Curious to see what your feedback is regarding this.
This is a very weird situation now... I've taken out one memory stick and tried booting up the computer, but the monitor doesn't receive any input from the HDMI cable. I've swapped that same memory stick with the other one, and I got the same result. However, the system only provides the monitor display when both memory sticks are installed... Sigh.
Tom Tancredi
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Yeah we only needed the first panel not the entire dump.
Both sticks in is Dual Channel and usually there is four slots, but you need to make sure your in opposing slots (0,2 or 1, 3 for example) is the old norm. You would have to check the Mobo Manual on how these should be properly in.
That said, that the memory being taken out causes the Mobo to drop the onboard Video, this is probably because it appears that the onboard card is sucking down 1/2 the RAM, and without the second stick there is no RAM for either PC or Video.
I would suggest you need both sticks in, then go to BIOS and change the RAM aside for onboard video. Honestly your biggest issue here is your running on IGP then a seperate video card, so yeah it needs the RAM for the video somewhere, and the only place is your PC RAM.
Both sticks in is Dual Channel and usually there is four slots, but you need to make sure your in opposing slots (0,2 or 1, 3 for example) is the old norm. You would have to check the Mobo Manual on how these should be properly in.
That said, that the memory being taken out causes the Mobo to drop the onboard Video, this is probably because it appears that the onboard card is sucking down 1/2 the RAM, and without the second stick there is no RAM for either PC or Video.
I would suggest you need both sticks in, then go to BIOS and change the RAM aside for onboard video. Honestly your biggest issue here is your running on IGP then a seperate video card, so yeah it needs the RAM for the video somewhere, and the only place is your PC RAM.
Thanks for your input -- I wanted to update you to see if you had any additional clues regarding the issues I've just recently discovered:
For some reason now, I can put one memory stick in and it boots up and windows show 4.00GB (3.48GB usable); however, when I swap that memory stick and put the other one in, the computer doesn't even boot up.
Although it seems like the second memory stick is faulty, could it be that the first one is faulty too considering Windows is showing 4GB (3.48GB usable)?
I have also just ran the Windows Memory Diagnostics Tool, and this thing didn't report any issues at all. Perhaps it's horrible because it's from Microsoft?
I also tried booting up Ubuntu 14.04 live and it also shows 3431 memory, so I'm guessing it has to be something with the memory modules?
Tom Tancredi
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- May 9, 2013
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STOP.
READ WHAT I SAID. You are using ON BOARD VIDEO, the VIDEO NEEDS RAM to display to generate the video to the Screen. The MOBO RAM your PC uses is SHARING the RAM (4GB) with the Video (3.48GB for RAM, 512MB for Video). That is why you will ALWAYS have less 'RAM' for your CPU to use no matter how much RAM you install in the computer UNLESS you install a separate video card.
Yes the second stick sounds like it is dead also, which doesn't help things either.
READ WHAT I SAID. You are using ON BOARD VIDEO, the VIDEO NEEDS RAM to display to generate the video to the Screen. The MOBO RAM your PC uses is SHARING the RAM (4GB) with the Video (3.48GB for RAM, 512MB for Video). That is why you will ALWAYS have less 'RAM' for your CPU to use no matter how much RAM you install in the computer UNLESS you install a separate video card.
Yes the second stick sounds like it is dead also, which doesn't help things either.
How is the second memory stick dead also, as if the first one is?
Either Windows recognizing 3.48GB memory out of 4GB is normal or not. If it's normal, then the first memory stick isn't dead as you're implying.
Anyways, I've figured out my issue. Have a great day. Thanks
Either Windows recognizing 3.48GB memory out of 4GB is normal or not. If it's normal, then the first memory stick isn't dead as you're implying.
Anyways, I've figured out my issue. Have a great day. Thanks
Tom Tancredi
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Right so is we say Stick 1 (that boots up and windows show 4.00GB ) is working.
But Stick 2 ( put the other one in, the computer doesn't even boot up) Does not work. So leaving this out, only 4GB is installed and working.
Right, because as I mentioned a few times, the 4GB is installed on the Motherboard, the ONBOARD video has NO RAM, so it 'borrows' 512MB from your 4GB, leaving behind 3.48 for any else (Windows) so it can SHOW you VIDEO.
This is NOT a SOFTWARE (Windows, WMDT, Ubuntu, etc.) issue, the problem is Stick 1 is DOA, and even if Stick 1 was working (8GB) a certain part of that RAM (512MB) needs to be used ALWAYS as video memory, so you can 'SEE' something on the screen. If you do NOT want this to happen you need to install a SEPERATE video card. Once the system uses that SEPARATE card, it won't need to 'borrow' the RAM for the ONBOARD Video anymore (this is set in BIOS).
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