Brand new computer won't stop crashing.

platoprime

Reputable
Apr 27, 2014
3
0
4,510
Hi, I can't get my computer to stop resetting itself intermittently. This is a new computer I built myself. Whenever I browse the internet for more than a few minutes my screen goes black without a BSOD and the computer starts booting. It gives the windows didn't shut down correctly safe mode prompt. The crashes can happen anytime but are only consistent while browsing the internet. I've tried re installing windows and the event viewer tells me nothing. I've also tried monitoring my temps but nothing is going very high at all. The crashes are no more common under heavy load and I removed my GPU to see if the PSU was failing. Here are my specifications. Any help would be immensely appreciated.

System Information
------------------
Time of this report: 4/27/2014, 15:25:55
Machine name: CHRIS-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z87X-D3H
BIOS: BIOS Date: 08/02/13 22:37:08 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8082MB RAM
Page File: 1830MB used, 14330MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

---------------
Display Devices
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Card name: NVIDIA GeForce GTX 760
Manufacturer: NVIDIA
Chip type: GeForce GTX 760
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1187&SUBSYS_27653842&REV_A1
Display Memory: 4038 MB
Dedicated Memory: 1990 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: KX2153
Monitor Id: GWY0380
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3523 (English)
Driver Version: 9.18.13.3523
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/4/2014 07:35:23, 17755424 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-52C7-11CF-3156-68071CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1187
SubSys ID: 0x27653842
Revision ID: 0x00A1
Driver Strong Name: oem37.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section093:9.18.13.3523:pci\ven_10de&dev_1187
 
Solution
My answer might be completely wrong.

The PSU seems good. The CPU/heatsink came with thermal paste pre-applied right?

It is probably general overheating. I only buy prebuilts (not custom builds) and pop in a new GPU and PSU nowadays since I couldn't calculate the volume and direction of airflow needed for the towers available for purchase.

What case are you using and how are the fans installed?

Post a picture of your case and/or describe the direction of the air flow. I have never built a system myself though. I am just referencing the issues that I had with a custom built that I bought way way back.

In general, you want to have case vents (front panel, side panel, etc) letting air in and have all the fans pulling air out of the case.

Pondering

Honorable
Dec 7, 2013
1,023
0
11,660
My answer might be completely wrong.

The PSU seems good. The CPU/heatsink came with thermal paste pre-applied right?

It is probably general overheating. I only buy prebuilts (not custom builds) and pop in a new GPU and PSU nowadays since I couldn't calculate the volume and direction of airflow needed for the towers available for purchase.

What case are you using and how are the fans installed?

Post a picture of your case and/or describe the direction of the air flow. I have never built a system myself though. I am just referencing the issues that I had with a custom built that I bought way way back.

In general, you want to have case vents (front panel, side panel, etc) letting air in and have all the fans pulling air out of the case.
 
Solution

platoprime

Reputable
Apr 27, 2014
3
0
4,510
I am confident that it is not an overheat issue. I've been monitoring temps as that was my first guess. My computer crashes the most when browsing the internet. I've re installed windows and used a few different browsers. Yes the paste was preapplied. My computer does not crash under heavy load while playing modded skyrim or during stress tests. Even during stress tests nothing went above 65c.