Sims 3 Freezing on New Computer

lbcbutton

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Apr 28, 2014
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Hi there

I have bought an alienware x51 and thought that this computer would be ideal for running the Sims 3 but it isn't. My game freezes continuously while playing so much so that it is unplayable. When i installed the Sims a message came up that no video card was recognized but I don't know how this happened. Computers are not my strong point and any help would be greatly appreciated.

Card name: AMD Radeon R9 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6811)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6811&SUBSYS_0B041002&REV_00
Display Memory: 1731 MB
Dedicated Memory: 2030 MB
Shared Memory: 3797 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)

 
Solution
Ok fellas been drinking a bit so bare with me lol. At any rate if your like me you got a new X51, have had it BSOD on you nonstop and are wondering how to fix it. Like myself i am guessing you have been on the phone with support (multiple times), gone through the paces and still have it crashing on you every time. Well the following list of simple instructions should help you get along on your merry way. First off you have to realize Optimus Technology is crap (ya i said it). In fact it's such crap Nvidia no longer supports it. Now that's not to say it won't be great sometime in the future but for now the tech behind it just isn't there yet. This is the main reason you are having errors with nvidia.exe/driv etc crashes. So with that...

Diox55

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Feb 21, 2014
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Ok fellas been drinking a bit so bare with me lol. At any rate if your like me you got a new X51, have had it BSOD on you nonstop and are wondering how to fix it. Like myself i am guessing you have been on the phone with support (multiple times), gone through the paces and still have it crashing on you every time. Well the following list of simple instructions should help you get along on your merry way. First off you have to realize Optimus Technology is crap (ya i said it). In fact it's such crap Nvidia no longer supports it. Now that's not to say it won't be great sometime in the future but for now the tech behind it just isn't there yet. This is the main reason you are having errors with nvidia.exe/driv etc crashes. So with that being said I will give you the driver info you need to get your new X51 running like a champ. For the record within the first 3 weeks of owning the X51 i had 19 crashes. After the steps listed below i had a random lock up in a game once but that was it. Been 3 weeks of smooth sailing. No more bsod when typing, viewing the web etc. So hope this helps. *For the record this is for the GTX 555 card/ Setup when giving driver versions* **Side Note: Each time you download/install a driver go through your normal reboot process to get them all installed and good to go like normal.** 1. First off your going to want to uninstall your current Geforce device driver (via device manager). You may also want to uninstall the onboard video driver as we are going to be changing that as well. 2. Update your onboard video driver via the windows device manager update driver option. Basically on the intel video in device manager click on it, click check for updates and let it do it's thing. 3. Next you will want to download the proper driver for your GTX 555 card. Go to Geforce.com (not nvidia.com it has the wrong one oddly enough) and you want to download driver 296.10-desktop-win7-winvista-64bit-english-whql It should pull it right up for you. 4. Open Nvidia control panel, click on Manage 3D settings and in the "Preferred Graphics Processor" box set it to "High Performance Nvidia Processor" This way the Optimus garbage is turned off (thing that's causing your bsod everyday) and your on all the proper video drivers. Anyway fellas i know this is a pretty sloppy write up but like i said hell, i been drinking lol. This has solved all issues i have had with the X51 system and it has been screaming through games, inet browsing, microsoft word (lol) and anything else i have thrown its' way ever since. Hope this info helps some of you. The X51 really is a great little system it just sadly ships with current drivers (and nvidia settings) way out of wack. Especially sense Optimus is currently a dead/on hold technology.

See if this will help.
 
Solution

lbcbutton

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Apr 28, 2014
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thank you for your suggestion but when i try these steps it states that i do not have nvidia hardware.