3g dongle connected but no Internet access

js98 · Apr 28, 2014

Code:

I have a hp pavilion 15 i5 windows 8 Internet worked fine for a few months. Yesterday it said connected but things didn't load on ie and chrome. I have seen others with this problem but for wifi but wifi works fine I have tried reinstalling adapters but this was useless . Any help would be great.

hang-the-9 · Apr 28, 2014

Run a virus and spyware scan using Malwarebytes in Safe Mode (install it, reboot, hit F8 during boot, select Safe Mode).

Try connecting with an ethernet cable to the router, see if that works. Other computers (if you have any) work OK?

js98 · Apr 28, 2014

It works fine on my friends hp envy and my brothers lenovo. Did a scan no viruses or malware. I don't use a router I use hotspot on blackberry

hang-the-9 · Apr 29, 2014

js98 :

Reboot the BB (take out the battery for a few seconds), forget the wifi connection on the laptop and reconnect that again.

js98 · Apr 29, 2014

Still no change

hang-the-9 · Apr 30, 2014

Try resetting the browser settings to default, also check the hosts file in the C:\Windows\System32\drivers\etc directory, make sure it does not have any additional entries in it.

Did anything get installed or removed/changed before this started?

js98 · Apr 30, 2014

I reset browser settings but there were no changes. I omly installed updates for office 2013 and I am not quite sure what you mean by the additional entries

hang-the-9 · Apr 30, 2014

The hosts file should normally only contain the local host entry in it along with the commented out lines. When was the last time you tested the hotspot with another device? Try another device again if it's been a while.

Try setting the laptop to a time before it stopped connecting though a restore point.

js98 · May 1, 2014

hang-the-9 :

I don't know what the host file is. Im useless when it comes to that. The restore point had no effect and wifi hot spot still doesn't work.

js98 · May 1, 2014

hang-the-9 :

I found the the c:/system32/drivers/etc there are 6 files hosts, hosts (icalender file), imhosts.sam, networks, protocol and services

hang-the-9 · May 1, 2014

It's just the regular hosts file, use notepad to view it.

hang-the-9 · May 1, 2014

js98 :

hang-the-9 :

I don't know what the host file is. Im useless when it comes to that. The restore point had no effect and wifi hot spot still doesn't work.

Did you check the hotspot with another system again?

js98 · May 1, 2014

hang-the-9 :

I found it there are somr stuff I don't understand what should I be looking for

js98 · May 2, 2014

I uninstallled avast and it works now

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3g dongle connected but no Internet access

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