- Mar 2, 2014
- 114
- 0
- 10,680
I purchased over $1500 dollars worth of PC components made by this company (motherboard, GPU, 3D monitor etc) and turns out my motherboard (asus VI extreme) is a defective product. Wifi and Bluetooth chip seems to not function and we trouble shooted it on the phone with a tech for several hours and they gave me a case number and told me they would send me a form to fill out so they can hold the funds for a new motherboard while I send them back the defected item, which is fine.. The problem is that this was two weeks ago or so and I am still waiting for them to send me this simple form to fill out so they can start the return/exchange process. I called them again and even wrote to them online almost a week ago and I am still waiting to get my motherboard replaced.
is this a common experience by Asus or do they usually take care of their customers?
I am extremely dissapointed so far as I spent a good amount of money buying and trusting their products.
What should I do at this point? I am getting so sick and tired of calling them because the wait is at least 30 mins to an hour just to get a hold of a represantative.
is this a common experience by Asus or do they usually take care of their customers?
I am extremely dissapointed so far as I spent a good amount of money buying and trusting their products.
What should I do at this point? I am getting so sick and tired of calling them because the wait is at least 30 mins to an hour just to get a hold of a represantative.
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