Help interpreting this HDTune report

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AlainBr

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Apr 29, 2014
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Hello guys,

Lately I've been having a lot of problems with my PC. It's terribly slow, doesn't want to shut down, FPS-laggspikes happen and I get freezes and not responding messages every few minutes (After input, like rightclicking, starting a program, etc). I'm really inexperienced in problems like this, but I've done a HDTune scan and got this: http://oi58.tinypic.com/2hmk9aq.jpg
I've done multiple clean installs (disk formats too), and the problem still persists.

It's unlike any report I've seen, so I'm thinking it's faulty.. Then again, I really don't know anything about problems like this.

I should note: I'm trying to do an error report in HDTune, however, I get constant "not responding" and it's not really progressing.
Could you please help me?
 
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Hawkeye22

Hawkeye22

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Feb 10, 2006
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The error scan tab in hdtune would be more useful to see. You didn't list your OS, but start by checking your event viewer for any problems. Also, run a chkdsk on your drive:

Open the "Computer" window
Right-click on the drive in question, select properties
Select the "Tools" tab
In the Error-checking area, click <Check Now>

Make sure "automatically fix errors" is checked and answer yes if it wants to check on next reboot, then reboot if necessary. Only use the scan for bad sectors if the fix errors doesn't work as the scan option can tak quite a while to run.
 
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AlainBr

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Apr 29, 2014
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Ah, sorry, I'm running Windows 7 x64 (ultimate)

I can't really refer to the error scan tab because I can't do an error scan, as the window constantly turns non-responsive, and doesn't progress at all (after an hour it didnt do a single block..)

I did a chkdsk before and it said it fixed some bad clusters but the problem persisted. Isn't having bad clusters a sign that my HDD is failing?

Is the 0 mb/sec transfer rate normal in the HDtune report?

I'll try another chkdsk to be sure!

Event Viewer gives me kernel-power critical errors, but those are probably because I manually shut down the PC after they froze.. no other errors or warnings correspond with the kernel-power errors so I can't really pinpoint any problem.
 
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Hawkeye22

Hawkeye22

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Feb 10, 2006
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I've never sen 0mb/s in hdtune. Older drives can still hit 30Mb/s on the low end. You may want to run chkdsk with the scan option, but this can take quite a while depending on the size of the drive and amount of errors on the drive.

Does the event viewer show any errors relating to the drive or drive controller? In any case, it's likely that the drive is failing and you may want to start backuping up data from this drive if you haven't already.
 
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AlainBr

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Apr 29, 2014
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I'm not quite sure what to search for in Eventviewer, I'm not very experienced when it comes to fixing computers. There are 0 hardware events.. and none of the administrative events seem to have a link to my drive.. However, there are 238 ACEEvents.. Could this be a/the culprit? Some googling shows that it's mostly ATI/AMD's fault for sloppy driver coding, and is probably harmless.

The HDTune graph is just so strange compared to "normal" results.. I don't understand.

chkdsk ended, 0kb in bad sectors. No idea what other things I should be looking for.
 
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Hawkeye22

Hawkeye22

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Feb 10, 2006
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In the event viewer, it will most likely show up in the "system" heading. Look for warnings or errors, not information. When you click/highlight the event you should be able to read the message or double click the event to open it.

The description will usually be something like this:
The driver detected a controller error on \Device\Harddisk2.
 
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AlainBr

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Apr 29, 2014
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I've downloaded Crystal Disk Info, and the health status says: Caution.
Reallocated Sectors Count (05) and Current Pending Sector Count (C5) are not "Blue" (as in Good health) like the rest.. But no indication they're "bad" either. Simply Caution (Yellow).

Does this mean my HDD is bad, and I should replace it?
I'd be really glad if I only had to replace my HDD
 
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Hawkeye22

Hawkeye22

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Feb 10, 2006
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Yes, you have some bad sectors on the drive (usually the initial stage of a drive failure). It's probably a good idea to backup any data you need. Normally, once you start getting bad sectors, they start to increase so you may want to check those numbers daily and see if they are increasing. If you are still getting freezes & lag spikes, you may want to consider getting a new drive and clone your current drive onto it while you still can. This is also an oppurtunity to move to a larger drive if needed.
 
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AlainBr

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Apr 29, 2014
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Will my freezing errors be fixed if I get a new HDD?
 
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Hawkeye22

Hawkeye22

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Feb 10, 2006
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Assuming this is the only issue with your computer, yes it will fix it. If you have a particular program being effected, you may want to try uninstalling and reinstalling it. If that program was previously on a bad sector, reinstalling it will put it on a good portion of the drive now that you've run chkdsk with fixes.
 
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AlainBr

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Apr 29, 2014
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I hope this is the case. I've just ordered a new HDD (Seagate Barracuda 7200.14 1TB) to try and see if it's the only problem. Quite small, but I'm thinking about upgrading to SSD's for my windows installation and heavily used programs. At any rate, thanks for the help you've given me today and I'll be back whether it works or not :)

 
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