Win 8.1 fresh install onto SSD - "We couldn't find any drives."

Benson Wong

Honorable
Jun 1, 2013
3
0
10,510
Dell Inspiron 11 3000 Series
Crucial M500 240GB SSD
Windows 8.1 Pro

Hi I am having a really rough time even getting this install started up. Here is how I started:

I used Rufus to create a bootable USB and that seems to work fine. I can access the repair options and windows install, however when it asks where I want to install windows I get "We couldn't find any drives. To get a storage driver, click Load driver". In the BIOS diagnosis and in "list disk" in command, it does not recognize any drive. The old install of windows 8.1 on a seagate 500GB HDD does work when I re-tested it (there's only 1 slot so they are never plugged in at same time). This 1st attempt was out-of-the-box w/o formatting of SSD

I tried plugging my SSD into my desktop (Win 7) to make sure it is not dead, and my desktop found it in disk management. I then proceeded to format it as GPT/Fat32 as I read in another toms thread. no change.

Last thing I tried is I used EaseUS Todo Backup to migrate the HDD to the SSD and the migration seemed successful on my desktop. However, there was still no change when I put the SSD back into the laptop.

I saw some other people in other threads messing with the AHCI / ATA / IDE settings with some success. I looked at my bios and it only has option of AHCI and ATA. I don't know if this is normal or if any of that even matters...

This all began when the laptop become infected with malware (this is my parents' computer). I figured I'd help clean it and upgrade their hard-drive at the same time. I'm not sure if the malware might be affecting this, but I used the "Reset Your PC" repair option on the old HDD (before migration) and it I think it runs fine now? Loads much faster, although I think I still need to reinstall drivers (LAN is working but no options for wireless).

Help please? I've installed SSDs on my windows 7 systems for myself and have never had any issues... I thought this would be easy...
 
Solution
Can only suggest you try a different method of setting up your USB Installation Drive, as there is no reason your SSD shouldn't be recognised. Unless by 'BIOS Diagnosis' you mean it's not seen in the BIOS at all...Ideally you should install to Unallocated Space (so the 'Out of the box' attempt should have worked). If you do manage to get it recognised, use Drive Options (Advanced) to delete any partitions. Meanwhile AHCI would be the preferred mode in order to get the best out of the SSD. In addition to the Boot Order screen, is there another screen that lists the Drives separately? Some BIOS/UEFIs have a separate page to list drives in order of priority.

Benson Wong

Honorable
Jun 1, 2013
3
0
10,510


The default on the laptop was set to AHCI. I also tried ATA but that didn't work so i put it back to the default AHCI. Are you asking if the SATA port on my desktop,where the SSD was working, is set to AHCI? I didn't check that - should i?

I successfully cloned on ToDoBackup without resizing partition (original HDD was a "reset your pc" install of 8.1 so it only takes up a few gigabytes). but still not detected by laptop.

by the way the desktop that can read the SSD has Windows 7

I appreciate the responses, really.
 
Can only suggest you try a different method of setting up your USB Installation Drive, as there is no reason your SSD shouldn't be recognised. Unless by 'BIOS Diagnosis' you mean it's not seen in the BIOS at all...Ideally you should install to Unallocated Space (so the 'Out of the box' attempt should have worked). If you do manage to get it recognised, use Drive Options (Advanced) to delete any partitions. Meanwhile AHCI would be the preferred mode in order to get the best out of the SSD. In addition to the Boot Order screen, is there another screen that lists the Drives separately? Some BIOS/UEFIs have a separate page to list drives in order of priority.
 
Solution

Benson Wong

Honorable
Jun 1, 2013
3
0
10,510


Thanks - I tried using a couple of other USB boot utilities with same results. On my first try today, the laptop actually read the Crucial m500 in the bios, but then I put in the boot USB, and once I booted from it, I no longer saw the Crucial m500 SSD.

I am giving up on installing this Crucial m500, but I haven't given up. I found a few other people on Crucial forums that were having trouble with 8.1 as well with the same revision of firmware (rev. m03) - I wasn't able to update firmware (other people had same problems).

Anyway, I just tried the 8.1 installation with another 240GB SSD (Sandisk Extreme) and it is being detected just fine. So I'm going to go ahead and try the Crucial m500 on my personal windows 7 PC (to replace the Sandisk Extreme), and then going to try the Sandisk Extreme SSD on this new win 8.1 laptop install...

Edit: sorry not sure who to pick as best solution but thanks for help all.

Ultimately I couldn't get the Crucial m500 240GB SSD to work, but I got other drives to work w/ the win8 laptop, so I have to believe it's a problem with the Crucial m500 itself or the firmware (rev. mu3) of the drive. I'm having no issues with the m500 on a Windows7 laptop so far (was recognized on desktop as well)... doing win7 installation on it as I write this.

Re-Edit: lol the sandisk extreme is a tiny bit too big for this dell laptop. the lid closes but it's popping up a little. back to trying this Crucial... FML!
 

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