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Touchscreen stopped working on my Asus laptop.

Tags:
  • Laptops
  • Asus
  • Touch-Screen
  • Touchscreen
  • Windows 8
Last response: in Windows 8
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April 29, 2014 9:34:04 PM

I've noticed that the touch screen stopped responding. I don't have the touch screen functionality. I did not do any changes to the system besides having automatic updates done on the computer. "View pen and touch info" is not there. Please help.

Model: UX302LA

Thank in advance.

More about : touchscreen stopped working asus laptop

a b D Laptop
a c 963 Ĉ ASUS
a b * Windows 8
April 30, 2014 7:59:10 PM

Saw this that might help

""...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "
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September 11, 2014 2:12:55 PM

Tradesman1 said:
Saw this that might help

""...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


Thanks Tradesman1 - you saved me hours of hair-tearing!
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Related resources
a b D Laptop
a c 963 Ĉ ASUS
a b * Windows 8
September 11, 2014 5:38:23 PM

Glad to help ;) 
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September 14, 2014 7:20:46 AM

THANK YOU SO MUCH....my laptop did and update and after I restarted it the touchscreen didn't work anymore.....your a life saver!!!! I printed this off so if it ever happens again I will know what to do. Now I am a happy girl again!

Tradesman1 said:
Saw this that might help

""...I finally stumbled upon the solutions to both forms of touch screen failure - the failure upon closing the lid and more semi-permanent failure - are both caused by simple, stupid bugs arising from the particular combination of Asus' touch screen interface design and Windows' USB power management algorithms. If your touch screen is going out when you close the lid, you probably have set the computer's power settings so that it "does nothing" upon closing the lid. Changing this setting to "sleep" - after first restoring touch functionality, of course - fixed the problem instantly and permanently for me, though this will probably only work if you first go into the Windows Device Manager and find the touch screen device - it's a "USB Input Device" under the "Human Interface Devices" heading - right click and go to "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". The more permanent-seeming touch screen failure was instantly resolved by disabling the "USB Selective Suspend" feature in the power settings and cold-booting. So if you're having touch screen problems, chances are excellent that your touch screen is actually fine, and all you need to do is change all the settings as I've indicated here, cold-booting first if necessary to bring the touch screen back to life before you start. Hope this helps someone! "


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a b D Laptop
a c 963 Ĉ ASUS
a b * Windows 8
September 14, 2014 4:47:27 PM

Glad to hear it ;) 
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October 13, 2014 1:51:55 AM

ketrab said:
I've noticed that the touch screen stopped responding. I don't have the touch screen functionality. I did not do any changes to the system besides having automatic updates done on the computer. "View pen and touch info" is not there. Please help.

Model: UX302LA

Thank in advance.


I have the ASUS UX301 .. i have the same problem. As soon as i insall the windows updates, the touch screen starts working. Thes response from Tradesman 1 works but ONLY after i roll back the updates and restore windows to before the updates were installed.. were you able to fix the problem WITHOUT uninstalling the windows updates??
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