My machine randomly restarts while playing a game is it the PSU or the graphics or the CPU?

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bob123457

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Apr 30, 2014
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Seems every once in awhile if I am playing a game the cpu or the graphics card gets way to hot and then it restarts. Oddly enough this only occurs if I am playing a game from lets say 2011 on word.. I am thinking perhaps the power supply is shot or maybe its the cooler. Or perhaps both are shot Anyway I got it off of newegg about 6 months ago. Here are the specs:

CPU: AMD FX-8350 4.0GHz
Motherboard: ASUS M5A97 LE (AMD 970 Chipset)
Ram: 16GB DDR3 1333
HD: Toshiba 2TB SATA III 6.0Gb/s 7200RPM
Graphics: AMD Radeon HD 7770 1GB
Powersupply: CORSAIR CXM series CX600M 600W
Cooler: I have no idea

I took a photo of the bios this evneing and here's what I see: http://


Here is a link to the machine that I purchased:

http://

I still have the original PSU that came with the unit perhaps just a simple switching of the PSU's will fix the problem with the random restarts?

perhaps the cooler is dieing quicker given the fact that I use that extra speed button on the top of the case where there is an option to do low, high and a button next to the power supply called "extra speed". Maybe that has something to do with it.

I have already sent an email to the company but no response yet so perhaps I can fix the issue in the meanwhile. If anyone has any suggestions on how to fix this problem I would appreciate it.
 
Solution
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Update your drivers first. Even if current, it wouldn't be terrible to remove/re-install. If its still rebooting, swap the PSU. It won't hurt to use it for testing.
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bob123457

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Well the GPU I have noticed runs about 28C on idle and around max 50C on load meanwhile the CPU runs around 27C on idle and around 35-40C on load. I will clean it out tomorrow and hopefully that fix's the problem. Does anyone else have any other suggestions
 
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sheriff12

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sheriff12

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Unfortunately, I have the same problem while working in Autodesk Inventor 2015. The problem is in the display driver of my nVidea GTX 570 card. I was told to uninstall any recent driver updates and reinstall an earlier version. I did this and it cleared up the driver shut downs. Try this and let me know if it helps. Good Luck!
 
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bob123457

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I will attempt to try this meanwhile i just spent the past two hours using some compressed air on the GPU and on the fan up on top as well as the radier that is connected to the intercooler seems temperatures are pretty low atm which is a good thing to see. I will do what you suggested in a little bit


Here's what the computer looks like atm:

http://

edit: I just noticed that my drivers arn't even updated so maybe it could be the drivers I am using are faulty? Anyway going to try just updating the drivers and see if that fix's everything
 
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bob123457

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now the plot thickens it seems. I started up a game played with it for about 2 hours in window mode and look at speed fan and i noticed something. The GPU at the most hit around 41 but then dropped back down to 39 and was holding steady no problems the CPU on the other hand went up to around 34 then when it hit 36 I belive that is when the machine instantly restarts like I go and press the reset button but that's not me pressing the reset button. As a result I am pretty sure the cooler is shot or maybe the CPU is shot? Now the question is how can I move forward with this problem. Oh and I tried the idea of uninstalling drivers and going back to an earlier version didn't fix this. I can safely say it is not the graphics card as I find 40 degrees C is a bit to low to be an issue. Anyway perhaps the power supply could be the cause?

actually come to think of it perhaps it is the power supply itself because what I have been reading online has suggested that if the most a CPU can get to is around 48C and I am having problems at 36C it just dosn't make any sense to me at all atm,.
 
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bob123457

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HMW 600W ATX Power suppply model XG-H600 apperently 80+ bronze I replaced it before I even ever turned on the machine as I heard these power supply';s are garbage so I went and got that Corsiar power supply instead. Driver's for the graphics card is currently at 13.251.0.0

Oh and I checked the event log and here's what i saw

Kernel-Power

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 
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bob123457

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ok after spending the past hour I have replaced the power supply with the original one as I went and updated all the drivers. I will attempt to play my usual games and post my results here if nothing happens then we can safely assume the corsair power supply died or semi died. If it keeps rebooting then I can safely assume it is not the PSU and it is something else problery the CPU but we will cross that bridge when I get there.
 
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bob123457

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also noticed on speed fan the GPU Vddc goes from 0.82V at idle to around 1.20V while I am playing a game question is that important at all to determine what the problem is. Atm everything seems to be running fine no reboots yet so ill keep seeing if it reboots in the next hour or so.
 
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sheriff12

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If you continue to have a problem, I would look at my home electrical system as a possible surge source. You can get a surge protector for about $10. Make sure you get one with enough outlets for your system. I had this occur in a previous residence where the wiring was outdated and caused surging. Installing a surge protector between your home current and your system will only be a temporary fix, but it will keep your system from frying if a big enough surge happens.
 
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bob123457

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Apr 30, 2014
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actually I do have one here that I replaced 4 months ago with no problems. Anyway it seems the origonal power supply is working with no issues so for now what I will do is just keep the origional one in there for a bit and then switch it again and see if it fix's itself thanks everyone for your help.
 
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