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cannot get past welcome screen after windows vista update

Last response: in Windows Vista
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April 29, 2014 10:50:12 PM

all I see after welcome screen is black screen and white pointer. safe mode is ok.

More about : past screen windows vista update

April 29, 2014 10:59:19 PM

In safe mode right click on my computer and click properties. Click system protection and do a system restore (the most current one). It will probably boot again successfully into safe mode. After this, reboot one more time in normal mode and please update.
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April 30, 2014 12:45:50 AM

I did a restore and it did work. I'm pretty sure it's a bad windows update but don't know which one it is.
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April 30, 2014 12:49:33 AM

jnewegger23 said:
In safe mode right click on my computer and click properties. Click system protection and do a system restore (the most current one). It will probably boot again successfully into safe mode. After this, reboot one more time in normal mode and please update.


I did a restore and it did work. I'm pretty sure it's a bad windows update but don't know which one it is.
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April 30, 2014 12:53:34 AM

jnewegger23 said:
In safe mode right click on my computer and click properties. Click system protection and do a system restore (the most current one). It will probably boot again successfully into safe mode. After this, reboot one more time in normal mode and please update.


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April 30, 2014 2:34:44 PM

How many updates are there? Vista is notorious for this. If it's a reasonably low number like 10, try methodically just doing 1 at a time (slow and painful I know) until the problem re-occurs knowing which is which and that you can always do another restore. After this, complete all updates without the one causing issue and create a new restore point so you don't have to do the other ones again and leave the bad update alone and contact microsoft about this. Glad you are back up and running but it's useful to know what exactly is causing the problem. Please keep me posted!
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