USB Hard drive disconnects and reconnects constantly on USB 3.0 ports only

Derek Bros · Apr 30, 2014

I have an MSI GT70 laptop with windows 8.1, all the updates I can find have been installed. When I connect my USB 3.0 drive into a USB 3.0 slot, It disconnects and reconnects constantly, even when external power is hooked up as well. However, installing that same drive into the USB 2.0 port on the same laptop makes it work flawlessly. It works perfectly on my other computer with windows 7 on USB 3.0 as well... I have tried the registry hack and every other fix I have heard of with no joy.

i7Baby · Apr 30, 2014

Do other usb sticks not work in the same usb port?

Derek Bros · Apr 30, 2014

The only other thing I have to test with at the moment is my mouse receiver, that works fine. What I can say is I have 3 3.0 slots and 2 2.0, the drive does the same thing in all the 3.0 slots and works in both 2.0 ones

i7Baby · Apr 30, 2014

Maybe that usb stick has something wrong with it.

Derek Bros · Apr 30, 2014

Its an external drive actually but it works fine in my windows 7 computer, including the 3.0 port

i7Baby · Apr 30, 2014

Oh then you probably need to download and install the windows driver for that model external hdd

peterlpop · Sep 6, 2014

I have the same problem. USB 3.0 (I have a MSI GT60 3k.) It's not a driver issue. It has to be hardware. Mine is a msata SSD in a small enclosure. It does it constantly in either of the 3x USB 3. But after a week, it does it in 2 different USB 3.0 hubs plugged into the GT60 - so I am thinking the enclosure is not 100% right (GT60 was to sensitive from the beginning), and now my hub won't really like it (though it might work for 30 minutes before it starts connecting/disconnecting.)

i7Baby · Sep 6, 2014

If its a hardware issue, replace the hardware

kmvvtx · Oct 29, 2014

I have this exact same problem. Bought an Asus K200MA running Win 8.1 64-bit. When I plug in my iPad, it connects, disconnects and connects rapidly back and forth. I thought it was the cable so I switched it out... no luck. I plugged my wireless mouse in to the same USB port and it does the same thing. If I use one of the USB 2.0 ports, all works fine for both devices.

Kasidis Virasiri · Dec 30, 2014

http://wdc.custhelp.com/app/answers/detail/a_id/9588/~/a-usb-3.0-drive-randomly-disconnects-and-reconnects-from-a-pc

this might help. I had the same problem but now it have been solve.

I found it in WD Knowledge. Just read the term and use the application U1U2 in the link.

Kupsey · Jan 4, 2015

MSI GT60 here, same issue. Its really a crippling problem right? I cant even run any programs from the external HDD without it disconnecting and subsequently receiving an error. I had it on 8.1, Now im using windows technical preview and Ive got the same issue. I found this thread which is helpful: https://social.technet.microsoft.com/Forums/windows/en-US/e43de6f5-4ad5-4f09-8021-92aefb00480d/windows-8-usb-30-problems?forum=w8itproinstall

Ill update if I find any fixes

Prthiv · Jun 8, 2015

I have a 3 day old GE70 2qe that I recently reinstalled windows on because of some other problems.
Now my external hard disk keeps disconnecting and reconnecting rapidly, even though the drive works perfectly fine with all the other computers in the house. This is very worrying for a laptop that I spent an arm and a leg on...

kukov · Aug 17, 2015

Kasidis Virasiri :

Thanks! This has been bugging me with my WD Elements drive for a while now - just used the exe on the support page and hopefully it fixes it!

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USB Hard drive disconnects and reconnects constantly on USB 3.0 ports only

Derek Bros

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i7Baby

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Derek Bros

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i7Baby

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Derek Bros

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i7Baby

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peterlpop

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i7Baby

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kmvvtx

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Kasidis Virasiri

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Kupsey

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Prthiv

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