Galaxy note II won't connect... Im running out of ideas

Alanthor · Apr 30, 2014

Hi,

I have a Samsung Galaxy Note 2, and i want to connect it to my PC via USB cable. I have tryed 2 different cables now. The first cable caused "USB device not recognized". Then I went to buy a new, fresh cable, and I asked, specificly "Will this make my note 2 be able to connect to my pc? Is this a data/power cable?" He said yes...

When I plug it in, it only gets power... It sure as hell is charging, but no DATA whatsoever is recognized. Nothing happends in Windows... I have tryed enable/disable USB debugging mode and so on... No success.

Phillip Corcoran · Apr 30, 2014

Try installing "Samsung Kies" software on your PC: http://www.samsung.com/uk/support/usefulsoftware/KIES/

COLGeek · Apr 30, 2014

Have you set the USB mode on the Note itself?

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7383&prd_ia_cd=N0000003&map_seq=49567

Alanthor · Apr 30, 2014

There is no such thing as "USB Utilites"... What's wrong with this phone? :s It doesnt have a SD card, but that shouldnt matter eh?

COLGeek · Apr 30, 2014

Look in your settings, you may have to dig around a bit. There should be a place to configure your USB mode (charge only, storage, etc).

You are right, you should be able to access the Note's internal storage. Kies, as suggested earlier, will definitely allow you to do that. It will also allow you to upgrade the firmware on the phone as well.

Alanthor · Apr 30, 2014

Kies doesnt work either.. No sound, no nothing. Just the small beep from the phone, that says "Its charging"... I even tryed my Samsung USB cable now..

COLGeek · Apr 30, 2014

I do suspect then that you phone is configured for "charge only".

See page 49 of the manual (MTP mode):

http://blog.clove.co.uk//wp-content/uploads/2012/10/Samsung_Galaxy_Note_II_GT-N7100_User_Manual.pdf

Alanthor · Apr 30, 2014

Will a Wipe take care of this? And when I connect it, there is no thing about connection at all in the notification tab...

COLGeek · Apr 30, 2014

You mean a factory reset? Possibly, but you will lose all of your data (photos, messages, contacts, etc).

Alanthor · Apr 30, 2014

The phone is empty anyways... I dont understand how this could happend... A week ago, there was atleast a cable that gaved some life.. One cable caused "USB Device not recog" bla bla... But now, the same cable and it only charge the phone... Both of them are... :s

COLGeek · Apr 30, 2014

Sure. Try a reset. If you get it to work afterward, then connect with Kies and see if there is a firmware update available for your Note. If so, load it.

Good luck!

BTW, Kies also has a wireless mode that can be used to connect to devices via your wireless network.

Alanthor · Apr 30, 2014

Yah.. One cable says "USB device not recognized", and the other one dont do shit except charging the phone.
The cable that gives the error message, is a Samsung data cable.. Im out of ideas, really...

COLGeek · Apr 30, 2014

Who is your cellular service provider? Have you contacted them (or better yet dropped into a local store) for assistance?

Alanthor · Apr 30, 2014

Nah. Phone is way to old. I want to carrier unlock it, but I guess my luck is gone.. I got 2 cables... The cable that isnt working is the DATA cable, and the one that works isnt data cable.. -.-

Hash1991 · Apr 30, 2014

what android version is your phone ? Go to setting > storage> then option for storage you may see similar screen like this.

Alanthor · Apr 30, 2014

4.3 I guess. Or well, it was 4.3 before I did a wipe, dno current... Doesnt matter, my cable isnt working

Hash1991 · Apr 30, 2014

Try to go into Developer Options, turn off your USB Debugging mode, and try hooking it up to your pc again.

Alanthor · Apr 30, 2014

Done that alot.. Nothing

COLGeek · Apr 30, 2014

Alanthor :

There aren't different data and power USB cables. They are one and the same.

Alanthor · Apr 30, 2014

COLGeek :

But... How..? Woot..Because this cable, the other one, when I plug that into the PC and phone, all that happends is that the phone starts charging..

COLGeek · Apr 30, 2014

Most likely the issue is with the connector itself. I have a pile of cables for my office Blackberry and my personally owned Samsung devices. The Samsung USB port tends to be deeper (and have a slightly longer connector that inserts into the device) than the Blackberry USB port.

I do have a couple cables that will definitely NOT work properly with the Samsungs as a result of this factor.

Alanthor · Apr 30, 2014

Could it be because I dont have inserted a SIM card yet?

COLGeek · Apr 30, 2014

I don't think so. I just upgraded Samsung phones last week (from a Galaxt S2 to a S4). When I get home later, I'll pull the old SIM out of the old phone and see what happens.

COLGeek · Apr 30, 2014

I just accessed my old Galaxy S2, without a SIM (or microSD) installed and was able to access the phone's internal memory. You should be able to do the same if the Note is working properly. It could be a defective phone as well, just something to keep in mind.

Galaxy note II won't connect... Im running out of ideas

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