Hi all. I have a HP ProBook 4320s which I've recently upgraded to Windows 8.1 Update 1 and am now having a problem trying to install any drivers. As a bit of background, I had Windows 7 Ultimate installed originally, upgraded to Windows 8 Pro last year, and have just upgraded to 8.1 U1.
Initially, I plugged in an iPhone to use iTunes and the iPhone was showing with a yellow exclamation mark and when I tried to install the driver, I got the message:
"Windows encountered a problem installing the driver software for your device.
Windows found driver software for your device but encountered an error while attempting to install it"
I thought it was an Apple specific issue and tried all the usual troubleshooting techniques. Finally, I uninstalled all the USB composite devices and then restarted. They seemed to appear back okay, but now I have two other devices with a yellow exclamation mark (including a built in webcam, so not USB).
I have tried sfc /scannow and running DISM.exe which seemed to find some errors and fixed them, but doesn't seem to be related to this issue and still get the following message every time:
Is there anything else I can do apart from trying a refresh / format? Wouldn't like to have to re-install all my 3rd party programs if possible.
Many thanks
Sean
Initially, I plugged in an iPhone to use iTunes and the iPhone was showing with a yellow exclamation mark and when I tried to install the driver, I got the message:
"Windows encountered a problem installing the driver software for your device.
Windows found driver software for your device but encountered an error while attempting to install it"
I thought it was an Apple specific issue and tried all the usual troubleshooting techniques. Finally, I uninstalled all the USB composite devices and then restarted. They seemed to appear back okay, but now I have two other devices with a yellow exclamation mark (including a built in webcam, so not USB).
I have tried sfc /scannow and running DISM.exe which seemed to find some errors and fixed them, but doesn't seem to be related to this issue and still get the following message every time:
Is there anything else I can do apart from trying a refresh / format? Wouldn't like to have to re-install all my 3rd party programs if possible.
Many thanks
Sean
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