Seagate 4TB HDD disappearing

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gozmit

Reputable
May 1, 2014
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4,510
I have had a problem with this HD within the past few months. On and off, i have a lot of digital movies and music on it, so when im on xbmc sometimes the drive will just disappear. My computer wont recognize that it is even there, and 90% of the time restarting does nothing, i have to either let my computer sit off for a while, then it works, or unplug the drive and plug back in. I have switched to a full size tower and the problem stopped until a week ago, i thought it was just a loose connection from the smaller tower size. I checked the power wires, data wires, motherboard, not overheating, all disk analysis programs i run show green, success or no errors and switched to different hd ports on my motherboard.

I get no messages from windows about it, and i have swapped all wires with wires that i know work that i have been using with my other drives, only this one is causing me problems.

Now if it is not the wires, not the hard drive itself as i see no errors reporting on any program i run, not the motherboard or computer case, that leaves just window 7 right?



Computer Specs

OS: Windows 7 Ultimate 64-bit SP1

CPU: Intel Core i5 3470 @ 3.20GHz

RAM: 8.00GB Dual-Channel DDR3

MOTHERBOARD: ASUSTeK COMPUTER INC. P8Z77-V LK (LGA1155)

GPU: 2X - 2047MB NVIDIA GeForce GTX 660 Ti

HDD:
111GB TOSHIBA MK1655GSX H (SATA)
111GB OCZ-SOLID3 (SSD)
111GB Seagate ST3120813AS (SATA)
931GB Western Digital WD My Book 1140 USB Device (USB (SATA))
(Not showing my 4TB seagate Harddrive)

OPTICAL DRIVE: Pioneer BD-RW BDR-208D

AUDIO: NVIDIA High Definition Audio
 
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techgeek

techgeek

Splendid
Apr 11, 2004
5,297
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I had a similar problem and it was the drive itself. I think it's probably the same for you. The controller board stops working so you hear the Windows chime telling you a piece of hardware was removed (your drive), if it comes back while it's still on, you hear the chime that Windows had detected the drive. This is what mine did anyway.

SMART only registers problems with the drive medium and problems reading it. If the controller stops responding, it can't log an event to SMART therefore the drive looks fine according to SMART. I would back up that data before the drive fails altogether.
 
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G

gozmit

Reputable
May 1, 2014
8
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4,510
Ah yes, i forgot to list my PSU...

CORSAIR HX Series HX750 750W

and im still trying to get my harddrive recognized, ill use crystal disk when i can.

 
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G

gozmit

Reputable
May 1, 2014
8
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4,510
If that was the case would windows make that chime sound in this situation and the bubble saying X and Y device was unplugged/plugged in? Because i don't see or hear that, or does that only apply to USB and headphone/mic jacks.....




Also took out the data wire, put it back in and my drive is showing again, ran crystal disk and every drive shows green and 100% across the board.

 
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techgeek

techgeek

Splendid
Apr 11, 2004
5,297
9
29,965
Well when it happened to me, I heard the chime and my drive was an internal SATA drive (WD 500GB to be exact). However if Windows doesn't see the drive at bootup, then you won't get the drive since it didn't detect it in the first place. However you should hear a chime if Windows boots and the drive is visible/accessible and then afterwards becomes unavailable.

It could be a simple cabling issue as well, either power or SATA cable. Reseating these may be your first troubleshooting step.
 
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G

gozmit

Reputable
May 1, 2014
8
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4,510
it could be, as every time i reseat the wires it works, but they never feel loose or have any tension on them, nor do they have anything around them to jostle them loose, my computer remains still.


Since seatools shows my drive is ok on all their tests i can't make use of the warranty unless i want to chance sending in a good drive and being charged for it.
 
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G

gozmit

Reputable
May 1, 2014
8
0
4,510

yes on both, tried different SATA ports on my motherboard, and have seated the drive on different drive bays and different power connectors.
 
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