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All games crashing to desktop on my new rig!!

Tags:
  • GPUs
  • Desktops
  • Games
  • Graphics
Last response: in Graphics & Displays
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May 2, 2014 5:50:49 AM

I bought a new rig in December 2013 for playing games and noticed that every game i play crashes to desktop withing 20-40 minutes of playing. But in that time I can play games without any problems with decent fps. Apart from games my PC runs absolutely fine. I tried updating GPU drivers, .net framework, etc, removing and installing all parts and also resinstalled windows but it did not help. So thinking that my GPU would be defective I RMAed it and got a new GPU and also new PSU. After installing them the crashing seemed to stop for about a month and started happening again. I monitored temps while gaming and they were all fine (60-70 degrees).
Specs:
CPU - i5 4670k (not overclocked)
Mobo - Asus Maximus VI Gene
GPU - MSI GTX 760 TF OC
RAM - Kingston valueram 2x4GB
PSU - Corsair TX 650 V2
OS - Windows 8.1 pro x64

things i tried:
memtest86 for 6 hours with no error
msi kombustor for 1 hour with no error
updating drivers
updating all softwares
reinstalling drivers and softwares
clean boot
reinstalling windows
updating bios, clearing cmos
reseating gpu and ram

things yet to try:
reseating cpu
prime95
any voltage changes
leave gaming :(  (if everything fails)

More about : games crashing desktop rig

May 2, 2014 5:55:26 AM

Since you were good for a month after replacing the card maybe the card failed again.
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May 2, 2014 5:58:11 AM

rolli59 said:
Since you were good for a month after replacing the card maybe the card failed again.


seriously? the card can fail in a month the same way? I mean the crashes happen the same way as before.
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May 2, 2014 6:01:30 AM

First card did it from the beginning? Second card was fine for a month (indicating nothing else wrong), then doing exactly the same thing?
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May 2, 2014 6:05:37 AM

rolli59 said:
First card did it from the beginning? Second card was fine for a month (indicating nothing else wrong), then doing exactly the same thing?

yes exactly same thing. though i remember that crashes on second card started happening after i installed ghost recon phantoms and there was power cut right after turning on my pc (just before the bios screen).
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May 2, 2014 6:09:58 AM

R4GE199 said:
rolli59 said:
First card did it from the beginning? Second card was fine for a month (indicating nothing else wrong), then doing exactly the same thing?

yes exactly same thing. though i remember that crashes on second card started happening after i installed ghost recon phantoms and there was power cut right after turning on my pc (just before the bios screen).


The power cut may have affected the card or any other component, since you ran memtest then ram is not the issue and the card is most likely followed by motherboard. Any chance you can try the card in a friends computer to see if it takes the symptoms with it.
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May 2, 2014 6:14:27 AM

rolli59 said:
R4GE199 said:
rolli59 said:
First card did it from the beginning? Second card was fine for a month (indicating nothing else wrong), then doing exactly the same thing?

yes exactly same thing. though i remember that crashes on second card started happening after i installed ghost recon phantoms and there was power cut right after turning on my pc (just before the bios screen).


The power cut may have affected the card or any other component, since you ran memtest then ram is not the issue and the card is most likely followed by motherboard. Any chance you can try the card in a friends computer to see if it takes the symptoms with it.


I will try that but I am still not getting that even if the card is damaged how can it be the same way as previous card? Can cpu reseating help because i reseated cpu before installing new card.
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May 2, 2014 6:21:02 AM

I know you stated you dont OC your cpu, but what about the GPU and RAM?

Do you overclock them at all?
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May 2, 2014 6:22:34 AM

blockhead78 said:
I know you stated you dont OC you cpu, but what about the GPU and RAM?

Do you overclock them at all?


gpu is factory overclocked but the ram is not overclocked

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May 2, 2014 6:27:11 AM

R4GE199 said:
rolli59 said:
R4GE199 said:
rolli59 said:
First card did it from the beginning? Second card was fine for a month (indicating nothing else wrong), then doing exactly the same thing?

yes exactly same thing. though i remember that crashes on second card started happening after i installed ghost recon phantoms and there was power cut right after turning on my pc (just before the bios screen).


The power cut may have affected the card or any other component, since you ran memtest then ram is not the issue and the card is most likely followed by motherboard. Any chance you can try the card in a friends computer to see if it takes the symptoms with it.


I will try that but I am still not getting that even if the card is damaged how can it be the same way as previous card? Can cpu reseating help because i reseated cpu before installing new card.


It is hardware, it sometimes just fails. Different things can be wrong with it even though the symptoms are the same that is crashing. If it fails in two systems we will know for sure.
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May 2, 2014 6:31:22 AM

hmmm seeing as you RMAd the card, then even though it's unlikely the replacement card has a similar issue

or, which is possibly more likely, the problem lies with another piece of hardware in your system, eg the mobo

Does you have another computer, or a friends PC that you test your GPU in?
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May 2, 2014 6:33:51 AM

blockhead78 said:
hmmm seeing as you RMAd the card, then even though it's unlikely the replacement card has a similar issue

or, which is possibly more likely, the problem lies with another piece of hardware in your system, eg the mobo

Does you have another computer, or a friends PC that you test your GPU in?


Actually before I had Asus GTX 770 DC2OC which i RMAd but i got its refund and bought a MSI 760 and corsair PSU. Even i think that its not GPU but a different component but i cant seem to figure it out.

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May 2, 2014 6:36:08 AM

Only other component in question is the motherboard but like you said it worked fine for a month so the board if wrong broke after a month.
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May 2, 2014 6:38:24 AM

rolli59 said:
Only other component in question is the motherboard but like you said it worked fine for a month so the board if wrong broke after a month.

If the board broke now then previous card should have run fine. Can processor be defective because as i said i reseated cpu before installing new card.
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May 2, 2014 6:38:29 AM

have you checked your windows event log to see if there are any reported errors around the times the games are crashing?

also, might be a bit of a long shot... but have you tried with your AV turned off?

Only ask as I had a problem with games freezing on me in the past and it turned out I had to re-install my AV to fix it.
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May 2, 2014 6:43:29 AM

blockhead78 said:
have you checked your windows event log to see if there are any reported errors around the times the games are crashing?

also, might be a bit of a long shot... but have you tried with your AV turned off?

Only ask as I had a problem with games freezing on me in the past and it turned out I had to re-install my AV to fix it.


yes i checked event logs and every game crashed with 0xc0000005 error with faulting module either that game's exe file or nvwgf2umx.dll. I will try running games by disabling av.
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May 2, 2014 6:44:38 AM

nvida dll file (driver).
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May 2, 2014 6:45:57 AM

rolli59 said:
nvida dll file (driver).

reinstalled drivers a thousand times and also reinstalled windows
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May 2, 2014 6:48:24 AM

Like I said if you can try the card in a different computer we will know for sure!
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May 2, 2014 6:51:48 AM

rolli59 said:
Like I said if you can try the card in a different computer we will know for sure!

yeah will try on friend's pc. I will also do the exact same things which i did before installing new card.
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May 4, 2014 10:17:12 PM

ok so the problem seems to be fixed as of now. Here is what i did, removed my 760 and switched to iGPU, then reseated processor and reinstalled 760. This rules out that my graphics card, psu and ram are faulty so either motherboard or processor must be the problem. anyway to check these two for fault?
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May 5, 2014 5:10:47 AM

So is it fixed? Or still a problem and was there the same problem with the IGP?
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May 5, 2014 6:02:16 AM

rolli59 said:
So is it fixed? Or still a problem and was there the same problem with the IGP?


It is fixed now but dont know for how long. iGPU had the same crashing problem but after some more time (50-60 mins). Maybe reseating cpu has helped but i fear it should not happen again.
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May 5, 2014 7:44:31 AM

That is a strange problem but has something to do with the PCIe lanes from the CPU. Why it worked for a month after you got the new card I do not have a clue but if it happens again I would return the motherboard.
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May 5, 2014 9:37:21 AM

rolli59 said:
That is a strange problem but has something to do with the PCIe lanes from the CPU. Why it worked for a month after you got the new card I do not have a clue but if it happens again I would return the motherboard.


It happened when i forgot to turn off the switch after power cut so maybe surge or spike may have affected it. but then again i have connected my pc to surge protector. Anyways if it happens again i will RMA my motherboard. How likely the processor could be defective?
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May 5, 2014 11:27:53 AM

Unlikely versus the motherboard.
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May 6, 2014 9:41:24 PM

rolli59 said:
Unlikely versus the motherboard.


can anti surge protection on my motherboard cause such problems?
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May 7, 2014 5:00:43 AM

I am not sure about that but would that not be configuration issue.
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