I've been given a laptop (toshiba satellite c650) to try and fix. What I was told at the time was it originally had a virus, they took it to the local techy, they did something said it was fixed, gave it back .. but it wasn't fixed. So it went back. And then it went to some other guy. At some point it was meant to be reset to factory. The owner described the problem now that it just runs really slow. What an understatement.
This is doing my head in, because I don't know what was really wrong with it in the first place, I don't know what has been done to it in the interim and now its just .. broken. I have a sneaking suspicion it was formatted, not reset to factory. I don't know if the correct drivers are installed. I don't know if it has chipset/raid drivers on it. I don't know if it has a gnarly virus hanging around, or if its just corrupted some files somewhere, or even a botched reinstall, who knows.
It is slow, but mainly it is inaccessable. I boots up nice and fast, has a graphical glitch at the windows logo screen, logs in to the user fine, and then you may or may not get a desktop and toolbar. none of the tooltips work. No fonts show. the start menu doesn't load. popup windows are blank and distorted, but you can still tab the invisible buttons and select them. I cant open anything but cmd window through the run shortcut. That only shows up if i spam windows key+D. I can run .exe to install things, but it's hard to say if they install properly or not. Malwarebytes wont run, even with chameleon. When i scanned the hdd on a seperate computer it found a suspected trojan in the pagefile. the pagefile was one of the files repaired in the chkdsk i ran earlier. the file was deleted by the program, respawned a new one when i put it back in the laptop. /sfc finds no errors.
If i try to run chrome, open a explorer window, hover the mouse over the network icon on the toolbar, it freezes. If i open it in safemode i can open explorer windows but cant see font, only icons. So task manager, disk management, msconfig, dxdiag, device manager.. all blank. Its running Win7 HP 32 bit. all my repair cds are x64 or xp :/
If i try open a webpage in safemode it bluescreens with bad pool header. Being a laptop, the drivers are a pain. toshiba doesn't list any chipset drivers for it. amd only lets me search for gpu drivers. When i had the hdd plugged into the other pc, it showed up in disk management the same as my own win7 drive. 100mb system reserve partition, and the rest of the drive. Is the recovery partition meant to show up there? This didn't come with recovery disks, and they didnt make any as far as i know. it has no system restore point. pressing 0 at startup makes it beep but doesnt load the recovery option. opening the f8 advanced options to repair has no toshiba options, just vanilla microsoft.
Sorry about the wall of text. I can try and get some log files or something if that'd be any use.
This is doing my head in, because I don't know what was really wrong with it in the first place, I don't know what has been done to it in the interim and now its just .. broken. I have a sneaking suspicion it was formatted, not reset to factory. I don't know if the correct drivers are installed. I don't know if it has chipset/raid drivers on it. I don't know if it has a gnarly virus hanging around, or if its just corrupted some files somewhere, or even a botched reinstall, who knows.
It is slow, but mainly it is inaccessable. I boots up nice and fast, has a graphical glitch at the windows logo screen, logs in to the user fine, and then you may or may not get a desktop and toolbar. none of the tooltips work. No fonts show. the start menu doesn't load. popup windows are blank and distorted, but you can still tab the invisible buttons and select them. I cant open anything but cmd window through the run shortcut. That only shows up if i spam windows key+D. I can run .exe to install things, but it's hard to say if they install properly or not. Malwarebytes wont run, even with chameleon. When i scanned the hdd on a seperate computer it found a suspected trojan in the pagefile. the pagefile was one of the files repaired in the chkdsk i ran earlier. the file was deleted by the program, respawned a new one when i put it back in the laptop. /sfc finds no errors.
If i try to run chrome, open a explorer window, hover the mouse over the network icon on the toolbar, it freezes. If i open it in safemode i can open explorer windows but cant see font, only icons. So task manager, disk management, msconfig, dxdiag, device manager.. all blank. Its running Win7 HP 32 bit. all my repair cds are x64 or xp :/
If i try open a webpage in safemode it bluescreens with bad pool header. Being a laptop, the drivers are a pain. toshiba doesn't list any chipset drivers for it. amd only lets me search for gpu drivers. When i had the hdd plugged into the other pc, it showed up in disk management the same as my own win7 drive. 100mb system reserve partition, and the rest of the drive. Is the recovery partition meant to show up there? This didn't come with recovery disks, and they didnt make any as far as i know. it has no system restore point. pressing 0 at startup makes it beep but doesnt load the recovery option. opening the f8 advanced options to repair has no toshiba options, just vanilla microsoft.
Sorry about the wall of text. I can try and get some log files or something if that'd be any use.
Facebook
Twitter
Instagram