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Slow Internet Speeds on One Computer

Last response: in Wireless Networking
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May 3, 2014 4:38:12 PM

My ISP (Comcast) is providing my household with 60Mbps down Internet speeds which when my modem/router is connected directly to any PC holds true to the promised speeds. When using speedtest.net to test the wireless connection around the router with my phone/laptop I get an average 57Mbps download speed. The computer I use is a desktop and as such cannot be moved, but is actually set-up in the room above where the router is located which I thought might be the cause of the slow internet speeds (0.7Mbps download) on this particular computer. When speed testing right next to the slow PC with a different phone/laptop, the speeds are a normal 50Mbps download and 11Mbps upload. This tells me that the floor between me and the router is now the problem and that it is instead something messed up with this particular computer, whether it be the drivers or something I don't know. I have tried contacting my ISP and restarting the modem/router and everything else on that end so I am sure that it has nothing to do with my service other than maybe some type of driver issue. So I ask anyone who might have a solution other than hard wiring a connection, seeing as that is impossible at the moment. Thank you for your time and help.

Rig Specs:
AMD FX Vishera-8320
Gigabyte 970A-UD3
AMD Radeon HD 7850
Kingston 8GB DDR3-1333
Windows 8.1 64-bit
Ralink 802.11bgn 1T1R Wireless Adapter

Router:
Airport Extreme

More about : slow internet speeds computer

May 3, 2014 4:49:04 PM

i7Baby said:
Cheapest - try moving the router nearer the stair well.
Next - hard wiring
Then - repeater devices eg Power line - see: http://www.pccasegear.com/index.php?main_page=index&cPa...


I'm sure that it is a problem with something within my computer because when I test the connection in the same spot with another computer, the speeds are more than fine. So like I said there is no problem with the location of the router, it's something with my computer itself I just have no idea what it is. Maybe drivers or something? Network card? I don't know.
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May 3, 2014 7:56:29 PM

Wifi card antennas OK? Are your network drivers up to date - Control Panel, Device manager?
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May 4, 2014 10:17:32 AM

i7Baby said:
Wifi card antennas OK? Are your network drivers up to date - Control Panel, Device manager?


Not sure how to check the card's antenna, but as for network adapters I did what you said and attempted to update them through the Windows provided method but it just sat there searching for an update. The card is a Ralink 802.11bgn 1T1R if that helps in any way.

I also messed with some setting on the Wireless Adapter, what exactly they do I have no idea, but after restarting it has shot up from 0.7Mbps down to 5Mbps down, so clearly it is a problem with some settings between the router (Airport Extreme) and the network adapter. If you have any knowledge as to how to improve these settings so they will be more compatible and grant me better download speeds, it would be greatly appreciated.
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May 4, 2014 10:47:57 AM

did you remember to uninstall the Ralink card drivers and then reboot and re-install?
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May 4, 2014 10:54:32 AM

EdwardElric said:
did you remember to uninstall the Ralink card drivers and then reboot and re-install?


Nope. have not tried this method before and to be 100% honest I am not sure that I am capable of doing such. The uninstall part I am fine with but re-installing them is something that I have never done before.
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May 4, 2014 10:54:43 AM

here are to options I found on the internet,

Method 1:
Uncheck Allow computer to turn off this device to save power option.

a. Open device manager.

http://windows.microsoft.com/en-US/windows7/Open-Device...



b. Find and expand Network adapters heading.

c. Locate and highlight your wireless adapter

d. Right click on it and select Properties

e. On menu click on Power Management

f. Uncheck where it is Allow computer to turn off this device to save power

g. Click OK

If the steps in method 1 do not work, then please follow the steps mentioned under method 2.

Method 2:

You may temporarily disable security software’s and check if the issue persists. Make sure to enable those security software's on the computer after checking.

http://windows.microsoft.com/en-us/windows7/Turn-Window...

http://windows.microsoft.com/en-US/windows7/Disable-ant...

If disabling the security software resolves the issue then, please contact the specific security software manufacturer to resolve the issue.
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May 4, 2014 11:02:17 AM

EdwardElric said:
here are to options I found on the internet,

Method 1:
Uncheck Allow computer to turn off this device to save power option.

a. Open device manager.

http://windows.microsoft.com/en-US/windows7/Open-Device...



b. Find and expand Network adapters heading.

c. Locate and highlight your wireless adapter

d. Right click on it and select Properties

e. On menu click on Power Management

f. Uncheck where it is Allow computer to turn off this device to save power

g. Click OK

If the steps in method 1 do not work, then please follow the steps mentioned under method 2.

Method 2:

You may temporarily disable security software’s and check if the issue persists. Make sure to enable those security software's on the computer after checking.

http://windows.microsoft.com/en-us/windows7/Turn-Window...

http://windows.microsoft.com/en-US/windows7/Disable-ant...

If disabling the security software resolves the issue then, please contact the specific security software manufacturer to resolve the issue.


I have already tried method 1 to no success with improving network connectivity. I just tried disabling both firewall and antivirus and re-checking the speeds I receive and they were still the same. Thanks for the advice anyways!
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May 4, 2014 11:06:08 AM

EdwardElric said:
did you remember to uninstall the Ralink card drivers and then reboot and re-install?


Figured out how to uninstall/re-install so I will make an attempt at this and see whether or not it helps.
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May 4, 2014 11:11:35 AM

good luck bro hope it does the trick
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May 4, 2014 11:14:55 AM

EdwardElric said:
good luck bro hope it does the trick


No luck there. Any ideas as to settings that I might change between the adapter and my router in order to improve compatibility or anything else that might be the problem as to why only this computer is slow in the upstairs room where as other computers in the same room get much faster speeds?
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May 4, 2014 11:38:55 AM

EdwardElric said:
hmm
you said you changed the settings on the adapter they should be set at mixed(n/g)

install this driver
http://drivers.softpedia.com/get/NETWORK-CARD/Ralink/Ra...

Let me know the results with you connection.


OK I installed the driver you linked and the dilemma still persists. Any other ideas? Thanks again for your time!

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May 4, 2014 1:42:34 PM

How many bars do you see on the wireless connection icon? How does this compare to the other devices? Is that an add-on card in the PC or is it integrated into the system?
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May 4, 2014 1:47:52 PM

SchizTech said:
How many bars do you see on the wireless connection icon? How does this compare to the other devices? Is that an add-on card in the PC or is it integrated into the system?


Full bars when compared to other devices but as I said when right next to another device in the same area, this particular computer gets significantly lower download speeds. For example, I do a speedtest on this slow PC and get 5Mbps download and then grab a laptop or phone and run a speed test while in the same spot as the slow PC and get upwards of 50Mbps download speed. And as for the card I am pretty sure that it is integrated into the system but I am not entirely sure.
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May 4, 2014 1:54:00 PM

Crims said:
And as for the card I am pretty sure that it is integrated into the system but I am not entirely sure.


Is it placed in a slot in the back of the PC like this...



Where that video card is located except it has an antenna? If so it's an add-on card (more easily replaceable)

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May 4, 2014 2:01:59 PM

SchizTech said:
Crims said:
And as for the card I am pretty sure that it is integrated into the system but I am not entirely sure.


Is it placed in a slot in the back of the PC like this...

Where that video card is located except it has an antenna? If so it's an add-on card (more easily replaceable)



The only slot in the back of my PC that is occupied is that of my video card, so the card is integrated into the system.
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May 4, 2014 2:15:59 PM

Crims said:
Would something like this help the problem? Maybe not this particular one but just a USB based wireless adapter?

http://www.walmart.com/ip/NETGEAR-N150-Wireless-USB-Ada...


Using a different adapter is certainly an option. An internal PCI/PCIe adapter might be a little more stable but any sort will work. If another adapter gives you better results you might have had a faulty network adapter.
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May 4, 2014 2:17:49 PM

I would disable the current adapter before installing a different one to avoid confusion and be sure the new adapter is the one you're testing with.
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May 4, 2014 2:28:07 PM

SchizTech said:
I would disable the current adapter before installing a different one to avoid confusion and be sure the new adapter is the one you're testing with.


That is the correct motherboard. There is no dongle plugged in but I was considering purchasing something like that of what I linked to see if that helps my problem and then the problem can be attributed to whatever adapter it is that I am using now and it can possibly be replaced in the future.

Also if I were to test with a new USB based adapter just as a temporary fix, would just clicking disable under devices>network adapters do the trick or is there something else I should do?
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May 4, 2014 2:31:21 PM

You can disable it in the device manager (right click > disable)
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May 4, 2014 3:04:50 PM

Anything else you propose I do as a means of solving this problem? It's just weird to me that one computer can be so slow while the others are fine. I can send you a picture of what the innards of my PC look like if that would help in any way with deciding how to solve the issue. Don't know if it would provide any help towards solving the issue but I'm desperate so I'm up for anything.
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May 4, 2014 3:17:10 PM

Sure, if you can post a picture here that may help me see where the card is connected and if the antenna is in order
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May 4, 2014 3:46:13 PM

SchizTech said:
Sure, if you can post a picture here that may help me see where the card is connected and if the antenna is in order




Let me know if you need any other angles.
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May 4, 2014 3:56:00 PM

Well that's a pretty nice job of managing the cables but I can't see where the wireless is, LOL. I see no card and no internal adapter is visible or mentioned by the motherboard support page. Are you sure it's not a USB somewhere? What is plugged into the PC (list everything)?
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May 4, 2014 3:58:42 PM

SchizTech said:
Well that's a pretty nice job of managing the cables but I can't see where the wireless is, LOL. I see no card and no internal adapter is visible or mentioned by the motherboard support page. Are you sure it's not a USB somewhere? What is plugged into the PC (list everything)?


Logitech G930 Headset USB Cable
Razer Blackwidow Ultimate USB Cables
R.A.T. 7 Gaming Mouse USB Cable
AOC Monitor via DVI Cable
Dynex Monitor via HDMI Cable
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May 4, 2014 4:07:46 PM

SchizTech said:
Well that's a pretty nice job of managing the cables but I can't see where the wireless is, LOL. I see no card and no internal adapter is visible or mentioned by the motherboard support page. Are you sure it's not a USB somewhere? What is plugged into the PC (list everything)?




There's the back with everything plugged in. Everything is in the picture except for the keyboard, which is plugged in on the front along with nothing else.
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May 4, 2014 4:09:53 PM

IS there anything in the USB port on the side of the keyboard?
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May 4, 2014 4:23:05 PM

SchizTech said:
IS there anything in the USB port on the side of the keyboard?


Nope. Everything that is listed is what is plugged in, and believe me, I'm as confused as you are as to how I manage a wireless connection. By the way I booted it up into safe mode and the download shot up to 12Mbps. Still not the 50Mbps that I was getting on other devices in the same area, but better than what I am getting while not in safe mode.
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May 4, 2014 4:24:18 PM

This may sound crazy but disconnect the wireless headset receiver and see if the wifi is still there...
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May 4, 2014 4:30:44 PM

SchizTech said:
This may sound crazy but disconnect the wireless headset receiver and see if the wifi is still there...


Disconnected the G930 USB and still got a connection, just as slow though. Keep throwing ideas out there because like I said I'm as confused as you are and anything helps.
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May 4, 2014 5:06:42 PM

To me, booting it into safe mode and getting faster speeds indicates a driver issue. Any ideas on that?
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May 4, 2014 5:14:06 PM

I just went back to the back panel connections and there seem to be three plugs there. You mention the keyboard is in the front panel (this is a two plug? are they both in the front?). That would leave something unaccounted for.
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May 4, 2014 5:18:58 PM

Crims said:
To me, booting it into safe mode and getting faster speeds indicates a driver issue. Any ideas on that?


How does resource usage compare between safe mode and normal mode? It should be less in safe mode but there should be minimal usage in normal mode at idle with no programs loaded (after a fresh boot and waiting a few minutes for it to settle). There is less stuff running in safe mode generally so there's less to potentially cause interference.

What is loading on startup in normal mode?
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May 4, 2014 5:19:41 PM

I am 110% positive that there is no external USB adapter but I may have forgot to mention a Logitech Webcam that is plugged in. The two from the Blackwidow, the one from the mouse, the one from the headset and the one from the webcam. Plus the DVD/HDMI from the two monitors.
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May 4, 2014 5:22:10 PM

OK, a webcam shouldn't affect anything.
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May 4, 2014 5:51:57 PM

By loading on startup I assume you mean programs? And usually it's just things like Spotify/Chrome/Steam. Only Spotify is set to open on boot but other than that nothing really program wise. Is there any way that I can check other drivers to see if they are interfering or anything of the sort? That's just what I get from it being slightly faster in safe mode is that the problems stems from something it is conflicting with. Although the safe mode speeds are nothing like what they should be, they are still slightly faster.
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May 4, 2014 8:28:48 PM

i7Baby said:
The Ralink 802.11bgn 1T1R is described as a mini-card on http://www.drivermax.com/driver/update/Network-Adapters....

I haven't found picture yet but I suspect its pcie x1 and completely internal - maybe under the graphics card


So card replacement would not be an option, rather replacement of a motherboard? I'll keep that in mind as a final option but seeing that i have faster speeds when in Safe Mode and other things mentioned, I believe that the problem may be software or software interference. Any ideas?
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May 4, 2014 8:43:10 PM

Well so far, I'm saying it might be really small and hidden under your graphics card. It looks like it could be a separate item. Probably in one of the small pcie slots.
Have a real good look. Can you see it? You might have to take your card out.



I think it'll look something like this - http://www.tradeindia.com/fp553887/802-11b-g-n-Wi-Fi-Bl...
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May 5, 2014 12:04:01 PM

i7Baby said:
Well so far, I'm saying it might be really small and hidden under your graphics card. It looks like it could be a separate item. Probably in one of the small pcie slots.
Have a real good look. Can you see it? You might have to take your card out.



I think it'll look something like this - http://www.tradeindia.com/fp553887/802-11b-g-n-Wi-Fi-Bl...


Well I think I found it. It looks to be connected correctly, but I have another question for you if you don't mind. The most recent update for the driver is listed on the Ralink (MediaTek) website of an update that was released April 15, 2014 where my current drivers are from 2013 which may be the real problem. The problem is that I have absolutely no idea how to update the drivers once I have downloaded them. And it comes with x64 and a x86 folders within the Windows 8 folder, which confused me because I would understand if there was a 32 and 64 folder but this makes no sense. So any help would be greatly appreciated in helping me install this stuff. I will put a link below so you can look at the files yourself.

Link: http://www.mediatek.com/en/downloads/
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May 5, 2014 12:07:56 PM

x86 is the same as 32 bit (and x64 means 64 bit)

You can use the same procedure as in the other thread (if there's no setup program)

On that card, is there an antenna attached? At the opposite end from where it plugs into the board there are two small attachments where wires from the antennas would go.
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May 5, 2014 12:11:42 PM

SchizTech said:
x86 is the same as 32 bit (and x64 means 64 bit)

You can use the same procedure as in the other thread (if there's no setup program)

On that card, is there an antenna attached? At the opposite end from where it plugs into the board there are two small attachments where wires from the antennas would go.


But when I go to device manager>network adapter> select my current one>update>and select the file nothing happens and the version does not change.Is there another method because this one does not appear to be working?
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May 5, 2014 12:33:22 PM

The driver has to be specific to the model of adapter. It's possible that driver you downloaded isn't the right one for that particular network adapter
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May 5, 2014 12:39:17 PM

SchizTech said:
The driver has to be specific to the model of adapter. It's possible that driver you downloaded isn't the right one for that particular network adapter


Well it's the only driver download that is provided on the manufacturers website.

http://www.mediatek.com/en/downloads/
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May 5, 2014 12:41:25 PM

When I visit the linked page and scroll down there are quite a few listed. Scroll past all the penguins (linux drivers) and there are more Windows drivers further down the page
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May 5, 2014 12:45:17 PM

You can narrow down the selection by only looking at PCI express drivers.

Also, you didn't answer the question about the antenna.
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!