Computer Crashes to black screen when playing games

Luis Blancas

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May 7, 2014
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Ok, first of all I recently signed up to the forums after a couple of years of coming to toms hardware for my information. I do not know if this is the correct category for my problem so sorry if it is not.

So I recently built a computer (about 8-12 months ago) and for the last 3 months my PC has crashed while playing a game. It does not occur that often but it does happen randomly, sometimes once per week, other times 2 times a day, or sometimes about 2 weeks go by before it crashes. I'll be playing a game and then all of a sudden the screen goes black, a weird sound goes through the speakers fort a couple of seconds and the stops. I then have to turn off the computer and restart. I would say its happened about 15 to 20 times already and its really annoying. It might be the drivers for the graphics card because I had beta radeon drivers but I recently updated and it still happens. I dont know if it has to do with the game im playing, I usually play Day of defeat source and i bet half of the times its crashed was when I played it. I do think also that it might be my motherboard because Its not a very good one and I did overclock my cpu from 3.3 to 3.6 but now I put it back down to 3.4. I also applied a slight overclock to my graphics card fro 925 to 950 MHz. Could it be the graphics card itself? I had a radeon 7850 before and i think it was fine. I would greatly appreciate all the help I could get.

I forgot to add that I downloaded a special program that scans for crashes and it came up with an ati sys error.



specs: MSI 970A-G46 AM3+ AMD 970 + SB950 SATA 6Gb/s USB 3.0 ATX AMD Motherboard with UEFI BIOS

AMD FX 6100 cpu

Sapphire Radeon 7950 3gb graphics card

Cooler Master Extreme Power Plus - 550W Power Supply



 
Solution
drop any overclocks you have applied (CPU, RAM, GPU) all back to stock

play some games again, see if the crashing happens again

If it doesn't, it was the overclock

If it does, keep it stock and run either GPUZ or hwinfo in the background and keep an eye on your GPU temp

hans_pcguy

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Nov 13, 2010
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It sounds like your graphics card is overheating. Do you have any programs on the computer that monitor the heat of the graphics card? There are free ones out there. One is called speed fan. But even before you bother with it check the graphics card to make sure the fan is spinning and is not plugged with dust. If it is overheating that bad it will soon fail for good. Overheating problems must be fixed right away. Heat kills. It may not be a heat issue but check it for that right away.
 

blockhead78

Distinguished
drop any overclocks you have applied (CPU, RAM, GPU) all back to stock

play some games again, see if the crashing happens again

If it doesn't, it was the overclock

If it does, keep it stock and run either GPUZ or hwinfo in the background and keep an eye on your GPU temp
 
Solution

thorpejoe

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May 14, 2014
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http://battlelog.battlefield.com/bf4/forum/threadview/2...

I have a similar issue, and i believe i know thats its the cpu or the mobo underperforming, not the 280x

After playing many different types of games, i've concluded that the cpu is underperforming (based on whether a game is gpu or cpu driven) Battlefield is quite a cpu intensive game (the way hit reg works, 64 players and all the stuff going on). I have an r9 280x, which should be able to play near ultra settings. And it could do that, until a month back (this pc is 4 months old) But no i play on medium, otherwise i don't get 60fps!!!

I also have a 750w PSU and 2x4 gb 1600mhz RAM

the temps max @ 65-70 on the gpu and 50-60 on the cpu

But what is really interesting is that we both have the 970 chipset, just like the op in the above thread

I've had to replace the mobo already (first had faulty fan socket) I can't remember but i think that i could still play ultra with the second mobo.

I have had quite a few random BSODs (some caused by an external hard drive i had plugged in).

And i do remember that when i first built logged onto the pc i went to gigabyte's drivers page and there were a load there for my mobo. I didn't know which ones i should have used, so its possible that i'm using the wrong drivers.

[Specs:
Win 8.1 (supposedly better performance with bf4!!)
Gigabyte GA 970a-d3p
fx-6300
R9 280x
2x4 8gb 1600mhz
xfx 750w smartpower
samsung 840 evo (holds Win 8.1 and not much else
Seagate 1tb 7200rpm
 

thorpejoe

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May 14, 2014
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And i've encountered another problem. I'm getting the black screens, and a restart. No BSOD, and no overheating. (gpu doesn't go past 68, i haven't seen cpu go past 50)

Maybe the PSU is overheating, i don't know if there is a temp reading for that