Screen Resolution Altering

Jififner

Distinguished
Jul 24, 2010
5
0
18,520
Is it a fault in my Toshiba laptop ( TechGuys say not ) or is it my TV?
( Tech Guys say yes ) I'm not so sure and feel confused.New display driver installed,newHDMI lead and System Restore carried out. All to no avail. Please,please help.

I should explain that the problem occurs when attempting to access Netflix. It worked o.k. for a few weeks then suddenly,for no apparent reason,the resolution dropped on the monitor and a message appeared on the screen informing us that the resolution was too low to accept the Netflix. As soon as we removed the HDMI lead the resolution on the monitor returned to normal. I hope this is due to something simple!
my Tosh was using Windows 8.1 and I did a System Restore which took me back to Windows 8 but the problem remained the same.
Thanks in advance for any help with this.
 
Solution
Hi,
Thanks for your reply. Tried your suggestions to no avail.
Took laptop to friend & plugged into her TV. Worked fine.
This morning had bright idea of checking behind TV. Found
2 HDMI ports. Accessed hitherto unused HDMI port.
Result-Netflix restored!!

Thanks for your interest and advice.

jififner

Jififner

Distinguished
Jul 24, 2010
5
0
18,520
Hi,
Thanks for your reply. Tried your suggestions to no avail.
Took laptop to friend & plugged into her TV. Worked fine.
This morning had bright idea of checking behind TV. Found
2 HDMI ports. Accessed hitherto unused HDMI port.
Result-Netflix restored!!

Thanks for your interest and advice.

jififner
 
Solution