So for the last 2-3 weeks my Internet has been dropping completely randomly. There is no common activity being engaged in when this happens, it's gone on when I am gaming/streaming and when I am doing absolutely nothing but running a few background programs.
The drops vary in frequency and length. At the worst it's every 1-2 minutes but sometimes it's once a day or once every few days. It usually lasts between 5-20 seconds with no visual signs of a disconnect from my router or modem. I have observed both during the drops and both seem to be functioning perfectly.
I have moved the outlets for both the router and the modem as well as tried a different router, although it was the same make and model. I have released and reset my IP, flushed my DNS and run numerous virus / malware scans. Nothing has helped permanently, in fact I'm not sure if anything I've done contributes to better uptime or if it's random.
The only solution I have found is hard lining my PC into the modem and bypassing the router completely. I've used this setup for 8+ hours with no drops although I can't test it for longer because my family needs Internet access. When a drop occurs it is network wide, both my Ethernet connection and the various WiFi connections.
I have Cox as my ISP and I am using a Motorola SB6182 Modem with a Belkin N600DB Router. I've posted this issue on other forums but no solutions have worked as of yet. Just going to try here and see if I can get something that works.
My planned next fixes are:
I've also included some tests run with MiniToolBox, the tests took place during a drop.
---------------------------------------------------------------------------------------------------------------------------
MiniToolBox by Farbar Version: 23-01-2014
Ran by Josh (administrator) on 08-05-2014 at 20:35:05
Running from "C:\Users\Josh\Documents\PC Tools"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= FF Proxy Settings: ==============================
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
========================= Hosts content: =================================
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
There are 15211 more lines starting with "127.0.0.1"
========================= IP Configuration: ================================
Realtek PCIe GBE Family Controller = Local Area Connection 3 (Connected)
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
reset
set global icmpredirects=enabled
popd
# End of IPv4 configuration
Windows IP Configuration
Host Name . . . . . . . . . . . . : Josh-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
Physical Address. . . . . . . . . : 94-DE-80-A4-5F-4C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 127.0.0.1
Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1
Ping request could not find host yahoo.com. Please check the name and try again.
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
21...94 de 80 a4 5f 4c ......Realtek PCIe GBE Family Controller #2
1...........................Software Loopback Interface 1
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [] ()
Catalog5 08 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [File Not found] ()
x64-Catalog5 08 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
========================= Event log errors: ===============================
Application errors:
==================
Error: (05/08/2014 05:09:22 PM) (Source: Application Hang) (User: )
Description: The program CurseClient.exe version 4.0.0.10 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: db0
Start Time: 01cf6ae86016493c
Termination Time: 38
Application Path: C:\Users\Josh\AppData\Local\Apps\2.0\ZRLY2K7Q.LPG\KP6LJ7AP.M7B\curs..tion_9e9e83ddf3ed3ead_0005.0001_181b5e0542e9eb6c\CurseClient.exe
Report Id: 2584968f-d70e-11e3-959b-94de80a45f4c
Error: (05/06/2014 07:05:18 AM) (Source: MsiInstaller) (User: Josh-PC)
Description: Product: Windows Live Essentials -- Error 1714. The older version of Windows Live Essentials cannot be removed. Contact your technical support group. System Error 1612.
Error: (05/03/2014 10:53:40 PM) (Source: Application Hang) (User: )
Description: The program OTL.com version 3.2.69.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 14f8
Start Time: 01cf675ba1e4a20f
Termination Time: 2
Application Path: C:\Users\Josh\Desktop\OTL.com
Report Id:
Error: (05/03/2014 03:25:21 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {184e7875-9391-441f-a331-d9fc3d9e3702}
Error: (05/03/2014 03:07:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: Hearthstone.exe, version: 1.0.0.5170, time stamp: 0x5321f827
Faulting module name: Connect.DLL_unloaded, version: 0.0.0.0, time stamp: 0x533f2caf
Exception code: 0xc000041d
Fault offset: 0x1024dde0
Faulting process id: 0xcf8
Faulting application start time: 0xHearthstone.exe0
Faulting application path: Hearthstone.exe1
Faulting module path: Hearthstone.exe2
Report Id: Hearthstone.exe3
Error: (05/02/2014 09:00:26 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7e746b00-d204-41cb-940e-adb3a0032f56}
Error: (05/02/2014 09:00:15 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7e746b00-d204-41cb-940e-adb3a0032f56}
Error: (05/01/2014 06:09:14 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7b4b8fe6-271d-4030-82b0-0657ab731f5e}
Error: (05/01/2014 06:09:00 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7b4b8fe6-271d-4030-82b0-0657ab731f5e}
Error: (04/24/2014 02:29:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: Hearthstone.exe, version: 1.0.0.5170, time stamp: 0x5321f827
Faulting module name: Connect.DLL_unloaded, version: 0.0.0.0, time stamp: 0x533f2caf
Exception code: 0xc000041d
Fault offset: 0x1024dde0
Faulting process id: 0x1510
Faulting application start time: 0xHearthstone.exe0
Faulting application path: Hearthstone.exe1
Faulting module path: Hearthstone.exe2
Report Id: Hearthstone.exe3
System errors:
=============
Error: (05/08/2014 08:12:15 PM) (Source: Schannel) (User: Josh-PC)
Description: The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is www.google.com. The SSL connection request has failed. The attached data contains the server certificate.
Error: (05/08/2014 08:12:15 PM) (Source: Schannel) (User: Josh-PC)
Description: The following fatal alert was generated: 43. The internal error state is 552.
Error: (05/08/2014 08:12:15 PM) (Source: Schannel) (User: Josh-PC)
Description: The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is www.google.com. The SSL connection request has failed. The attached data contains the server certificate.
Error: (05/08/2014 08:12:15 PM) (Source: Schannel) (User: Josh-PC)
Description: The following fatal alert was generated: 43. The internal error state is 552.
Error: (05/08/2014 08:11:45 PM) (Source: Schannel) (User: Josh-PC)
Description: The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is www.google.com. The SSL connection request has failed. The attached data contains the server certificate.
Error: (05/08/2014 08:11:45 PM) (Source: Schannel) (User: Josh-PC)
Description: The following fatal alert was generated: 43. The internal error state is 552.
Error: (05/08/2014 08:11:44 PM) (Source: Schannel) (User: Josh-PC)
Description: The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is www.google.com. The SSL connection request has failed. The attached data contains the server certificate.
Error: (05/08/2014 08:11:44 PM) (Source: Schannel) (User: Josh-PC)
Description: The following fatal alert was generated: 43. The internal error state is 552.
Error: (05/08/2014 08:11:29 PM) (Source: Schannel) (User: Josh-PC)
Description: The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is www.google.com. The SSL connection request has failed. The attached data contains the server certificate.
Error: (05/08/2014 08:11:29 PM) (Source: Schannel) (User: Josh-PC)
Description: The following fatal alert was generated: 43. The internal error state is 552.
Microsoft Office Sessions:
=========================
Error: (05/08/2014 05:09:22 PM) (Source: Application Hang)(User: )
Description: CurseClient.exe4.0.0.10db001cf6ae86016493c38C:\Users\Josh\AppData\Local\Apps\2.0\ZRLY2K7Q.LPG\KP6LJ7AP.M7B\curs..tion_9e9e83ddf3ed3ead_0005.0001_181b5e0542e9eb6c\CurseClient.exe2584968f-d70e-11e3-959b-94de80a45f4c
Error: (05/06/2014 07:05:18 AM) (Source: MsiInstaller)(User: Josh-PC)
Description: Product: Windows Live Essentials -- Error 1714. The older version of Windows Live Essentials cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)(NULL)(NULL)
Error: (05/03/2014 10:53:40 PM) (Source: Application Hang)(User: )
Description: OTL.com3.2.69.014f801cf675ba1e4a20f2C:\Users\Josh\Desktop\OTL.com
Error: (05/03/2014 03:25:21 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {184e7875-9391-441f-a331-d9fc3d9e3702}
Error: (05/03/2014 03:07:48 AM) (Source: Application Error)(User: )
Description: Hearthstone.exe1.0.0.51705321f827Connect.DLL_unloaded0.0.0.0533f2cafc000041d1024dde0cf801cf66b76a3c5974C:\Program Files (x86)\Hearthstone\Hearthstone.exeConnect.DLLc6f4084a-d2aa-11e3-9296-94de80a45f4c
Error: (05/02/2014 09:00:26 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7e746b00-d204-41cb-940e-adb3a0032f56}
Error: (05/02/2014 09:00:15 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7e746b00-d204-41cb-940e-adb3a0032f56}
Error: (05/01/2014 06:09:14 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7b4b8fe6-271d-4030-82b0-0657ab731f5e}
Error: (05/01/2014 06:09:00 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7b4b8fe6-271d-4030-82b0-0657ab731f5e}
Error: (04/24/2014 02:29:19 PM) (Source: Application Error)(User: )
Description: Hearthstone.exe1.0.0.51705321f827Connect.DLL_unloaded0.0.0.0533f2cafc000041d1024dde0151001cf60042e9ce9e5C:\Program Files (x86)\Hearthstone\Hearthstone.exeConnect.DLL7e5e13f4-cbf7-11e3-93d8-94de80a45f4c
=========================== Installed Programs ============================
µTorrent (Version: 3.4.1.30888)
7-Zip 9.22 (x64 edition) (Version: 9.22.00.0)
Adobe AIR (Version: 4.0.0.1390)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.206)
Adobe Flash Player 13 Plugin (Version: 13.0.0.206)
Adobe Media Player (Version: 1.8)
Adobe Photoshop CS5 (Version: 12.0)
AMD Accelerated Video Transcoding (Version: 13.30.100.40415)
AMD APP SDK Runtime (Version: 10.0.1084.4)
AMD Catalyst Control Center (Version: 2014.0415.2225.38428)
AMD Catalyst Install Manager (Version: 8.0.916.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.81206.1620)
AMD Wireless Display v3.0 (Version: 1.0.0.14)
AMD Wireless Display v3.0 (Version: 1.0.0.15)
AOMEI Backupper Standard Edition 2.0
Auslogics DiskDefrag (Version: 4.4.2.0)
avast! Free Antivirus (Version: 9.0.2018)
Battle.net
Belkin Setup and Router Monitor
CameraHelperMsi (Version: 13.51.815.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2014.0415.2225.38428)
Catalyst Control Center InstallProxy (Version: 2014.0415.2225.38428)
Catalyst Control Center Localization All (Version: 2014.0415.2225.38428)
CCC Help Chinese Standard (Version: 2014.0415.2224.38428)
CCC Help Chinese Traditional (Version: 2014.0415.2224.38428)
CCC Help Czech (Version: 2014.0415.2224.38428)
CCC Help Danish (Version: 2014.0415.2224.38428)
CCC Help Dutch (Version: 2014.0415.2224.38428)
CCC Help English (Version: 2014.0415.2224.38428)
CCC Help Finnish (Version: 2014.0415.2224.38428)
CCC Help French (Version: 2014.0415.2224.38428)
CCC Help German (Version: 2014.0415.2224.38428)
CCC Help Greek (Version: 2014.0415.2224.38428)
CCC Help Hungarian (Version: 2014.0415.2224.38428)
CCC Help Italian (Version: 2014.0415.2224.38428)
CCC Help Japanese (Version: 2014.0415.2224.38428)
CCC Help Korean (Version: 2014.0415.2224.38428)
CCC Help Norwegian (Version: 2014.0415.2224.38428)
CCC Help Polish (Version: 2014.0415.2224.38428)
CCC Help Portuguese (Version: 2014.0415.2224.38428)
CCC Help Russian (Version: 2014.0415.2224.38428)
CCC Help Spanish (Version: 2014.0415.2224.38428)
CCC Help Swedish (Version: 2014.0415.2224.38428)
CCC Help Thai (Version: 2014.0415.2224.38428)
CCC Help Turkish (Version: 2014.0415.2224.38428)
ccc-utility64 (Version: 2014.0415.2225.38428)
CCleaner (Version: 4.13)
CPUID CPU-Z 1.68
DAEMON Tools Lite (Version: 4.48.1.0347)
Dawngate (Version: 182.23.92.0)
Definition Update for Microsoft Office 2013 (KB2760587) 32-Bit Edition
DeskPins (remove only)
erLT (Version: 1.20.138.34)
f.lux
Foxit Cloud (Version: 1.3.99.311)
Foxit Phantom (Version: 2.2.0225)
Foxit Reader (Version: 6.2.0.429)
Fraps (remove only)
Google Chrome (Version: 34.0.1847.131)
Google Drive (Version: 1.15.6556.8063)
Google Talk (remove only)
Google Talk Plugin (Version: 5.3.1.18536)
Google Update Helper (Version: 1.3.24.7)
Hearthstone
Intel(R) Processor Graphics (Version: 10.18.10.3345)
Intel(R) USB 3.0 eXtensible Host Controller Driver (Version: 1.0.8.251)
Java 7 Update 55 (64-bit) (Version: 7.0.550)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
Java(TM) 6 Update 22 (Version: 6.0.220)
Java(TM) 6 Update 45 (64-bit) (Version: 6.0.450)
Java(TM) 6 Update 45 (Version: 6.0.450)
KeePass Password Safe 2.26 (Version: 2.26)
Logitech Webcam Software (Version: 2.51)
LWS Facebook (Version: 13.50.854.0)
LWS Gallery (Version: 13.51.827.0)
LWS Help_main (Version: 13.51.828.0)
LWS Launcher (Version: 13.51.828.0)
LWS Pictures And Video (Version: 13.51.815.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Webcam Software (Version: 13.51.815.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Access MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Mouse and Keyboard Center (Version: 1.1.500.0)
Microsoft Office 64-bit Components 2013 (Version: 15.0.4569.1506)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Professional Plus 2013 (Version: 15.0.4569.1506)
Microsoft Office Project MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Project Professional 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4569.1506)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4569.1506)
Microsoft Office Shared 64-bit MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Word MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft XNA Framework Redistributable 3.1 (Version: 3.1.10527.0)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Mozilla Firefox 28.0 (x86 en-US) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
Mp3tag v2.58 (Version: v2.58)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Mumble 1.2.5 (Version: 1.2.5)
NVIDIA PhysX (Version: 9.12.0213)
Open Broadcaster Software
OpenAL
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4569.1506)
PDF Settings CS5 (Version: 10.0)
PeerBlock 1.2 (r693) (Version: 1.2.0.693)
QuickTime (Version: 7.74.80.86)
Realtek Ethernet Controller Driver (Version: 7.37.1229.2010)
Realtek Ethernet Diagnostic Utility (Version: 2.0.2.7)
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6519)
Realtek High Definition Audio Driver (Version: 6.0.1.6662)
Revo Uninstaller Pro 3.0.8 (Version: 3.0.8)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Steam
SUPERAntiSpyware (Version: 5.6.1042)
swMSM (Version: 12.0.0.1)
TeamSpeak 3 Client (Version: 3.0.14)
The KMPlayer (remove only) (Version: 3.8.0.123)
UltraMon (Version: 3.1.0)
Update for Microsoft Excel 2013 (KB2752087) 32-Bit Edition
Update for Microsoft Lync 2013 (KB2817678) 32-Bit Edition
Update for Microsoft Lync 2013 (KB2863908) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760344) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760544) 32-Bit Edition
Update for Microsoft Office 2013 (KB2768012) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817636) 32-Bit Edition
Update for Microsoft Office 2013 (KB2825631) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827272) 32-Bit Edition
Update for Microsoft Office 2013 (KB2863825) 32-Bit Edition
Update for Microsoft Office 2013 (KB2863843) 32-Bit Edition
Update for Microsoft Office 2013 (KB2863844) 32-Bit Edition
Update for Microsoft Office 2013 (KB2863860) 32-Bit Edition
Update for Microsoft OneDrive for Business (KB2863864) 32-Bit Edition
Update for Microsoft OneNote 2013 (KB2817628) 32-Bit Edition
Update for Microsoft Outlook 2013 (KB2863911) 32-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2837627) 32-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2817301) 32-Bit Edition
Update for Microsoft Word 2013 (KB2863909) 32-Bit Edition
VLC media player 2.1.3 (Version: 2.1.3)
Wallpaper Master v2.16
WildStar (Version: )
WinRAR 5.01 (64-bit) (Version: 5.01.0)
WoW-Classic (Version: 1.0.0)
========================= Devices: ================================
Name: SM Bus Controller
Description: SM Bus Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
========================= Memory info: ===================================
Percentage of memory in use: 17%
Total physical RAM: 16343.4 MB
Available physical RAM: 13445.22 MB
Total Pagefile: 32684.98 MB
Available Pagefile: 29417.68 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.77 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.19 GB) (Free:371.57 GB) NTFS
3 Drive g: (EHDD) (Fixed) (Total:1397.26 GB) (Free:981.26 GB) NTFS
========================= Users: ========================================
User accounts for \\JOSH-PC
Administrator Guest Josh
**** End of log ****
The drops vary in frequency and length. At the worst it's every 1-2 minutes but sometimes it's once a day or once every few days. It usually lasts between 5-20 seconds with no visual signs of a disconnect from my router or modem. I have observed both during the drops and both seem to be functioning perfectly.
I have moved the outlets for both the router and the modem as well as tried a different router, although it was the same make and model. I have released and reset my IP, flushed my DNS and run numerous virus / malware scans. Nothing has helped permanently, in fact I'm not sure if anything I've done contributes to better uptime or if it's random.
The only solution I have found is hard lining my PC into the modem and bypassing the router completely. I've used this setup for 8+ hours with no drops although I can't test it for longer because my family needs Internet access. When a drop occurs it is network wide, both my Ethernet connection and the various WiFi connections.
I have Cox as my ISP and I am using a Motorola SB6182 Modem with a Belkin N600DB Router. I've posted this issue on other forums but no solutions have worked as of yet. Just going to try here and see if I can get something that works.
My planned next fixes are:
- 1. Call out a Tech to test the line.
2. Get a new modem.
I've also included some tests run with MiniToolBox, the tests took place during a drop.
---------------------------------------------------------------------------------------------------------------------------
MiniToolBox by Farbar Version: 23-01-2014
Ran by Josh (administrator) on 08-05-2014 at 20:35:05
Running from "C:\Users\Josh\Documents\PC Tools"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= FF Proxy Settings: ==============================
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
========================= Hosts content: =================================
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
There are 15211 more lines starting with "127.0.0.1"
========================= IP Configuration: ================================
Realtek PCIe GBE Family Controller = Local Area Connection 3 (Connected)
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
reset
set global icmpredirects=enabled
popd
# End of IPv4 configuration
Windows IP Configuration
Host Name . . . . . . . . . . . . : Josh-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
Physical Address. . . . . . . . . : 94-DE-80-A4-5F-4C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 127.0.0.1
Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1
Ping request could not find host yahoo.com. Please check the name and try again.
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
21...94 de 80 a4 5f 4c ......Realtek PCIe GBE Family Controller #2
1...........................Software Loopback Interface 1
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [] ()
Catalog5 08 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [File Not found] ()
x64-Catalog5 08 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
========================= Event log errors: ===============================
Application errors:
==================
Error: (05/08/2014 05:09:22 PM) (Source: Application Hang) (User: )
Description: The program CurseClient.exe version 4.0.0.10 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: db0
Start Time: 01cf6ae86016493c
Termination Time: 38
Application Path: C:\Users\Josh\AppData\Local\Apps\2.0\ZRLY2K7Q.LPG\KP6LJ7AP.M7B\curs..tion_9e9e83ddf3ed3ead_0005.0001_181b5e0542e9eb6c\CurseClient.exe
Report Id: 2584968f-d70e-11e3-959b-94de80a45f4c
Error: (05/06/2014 07:05:18 AM) (Source: MsiInstaller) (User: Josh-PC)
Description: Product: Windows Live Essentials -- Error 1714. The older version of Windows Live Essentials cannot be removed. Contact your technical support group. System Error 1612.
Error: (05/03/2014 10:53:40 PM) (Source: Application Hang) (User: )
Description: The program OTL.com version 3.2.69.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 14f8
Start Time: 01cf675ba1e4a20f
Termination Time: 2
Application Path: C:\Users\Josh\Desktop\OTL.com
Report Id:
Error: (05/03/2014 03:25:21 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {184e7875-9391-441f-a331-d9fc3d9e3702}
Error: (05/03/2014 03:07:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: Hearthstone.exe, version: 1.0.0.5170, time stamp: 0x5321f827
Faulting module name: Connect.DLL_unloaded, version: 0.0.0.0, time stamp: 0x533f2caf
Exception code: 0xc000041d
Fault offset: 0x1024dde0
Faulting process id: 0xcf8
Faulting application start time: 0xHearthstone.exe0
Faulting application path: Hearthstone.exe1
Faulting module path: Hearthstone.exe2
Report Id: Hearthstone.exe3
Error: (05/02/2014 09:00:26 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7e746b00-d204-41cb-940e-adb3a0032f56}
Error: (05/02/2014 09:00:15 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7e746b00-d204-41cb-940e-adb3a0032f56}
Error: (05/01/2014 06:09:14 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7b4b8fe6-271d-4030-82b0-0657ab731f5e}
Error: (05/01/2014 06:09:00 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7b4b8fe6-271d-4030-82b0-0657ab731f5e}
Error: (04/24/2014 02:29:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: Hearthstone.exe, version: 1.0.0.5170, time stamp: 0x5321f827
Faulting module name: Connect.DLL_unloaded, version: 0.0.0.0, time stamp: 0x533f2caf
Exception code: 0xc000041d
Fault offset: 0x1024dde0
Faulting process id: 0x1510
Faulting application start time: 0xHearthstone.exe0
Faulting application path: Hearthstone.exe1
Faulting module path: Hearthstone.exe2
Report Id: Hearthstone.exe3
System errors:
=============
Error: (05/08/2014 08:12:15 PM) (Source: Schannel) (User: Josh-PC)
Description: The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is www.google.com. The SSL connection request has failed. The attached data contains the server certificate.
Error: (05/08/2014 08:12:15 PM) (Source: Schannel) (User: Josh-PC)
Description: The following fatal alert was generated: 43. The internal error state is 552.
Error: (05/08/2014 08:12:15 PM) (Source: Schannel) (User: Josh-PC)
Description: The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is www.google.com. The SSL connection request has failed. The attached data contains the server certificate.
Error: (05/08/2014 08:12:15 PM) (Source: Schannel) (User: Josh-PC)
Description: The following fatal alert was generated: 43. The internal error state is 552.
Error: (05/08/2014 08:11:45 PM) (Source: Schannel) (User: Josh-PC)
Description: The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is www.google.com. The SSL connection request has failed. The attached data contains the server certificate.
Error: (05/08/2014 08:11:45 PM) (Source: Schannel) (User: Josh-PC)
Description: The following fatal alert was generated: 43. The internal error state is 552.
Error: (05/08/2014 08:11:44 PM) (Source: Schannel) (User: Josh-PC)
Description: The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is www.google.com. The SSL connection request has failed. The attached data contains the server certificate.
Error: (05/08/2014 08:11:44 PM) (Source: Schannel) (User: Josh-PC)
Description: The following fatal alert was generated: 43. The internal error state is 552.
Error: (05/08/2014 08:11:29 PM) (Source: Schannel) (User: Josh-PC)
Description: The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is www.google.com. The SSL connection request has failed. The attached data contains the server certificate.
Error: (05/08/2014 08:11:29 PM) (Source: Schannel) (User: Josh-PC)
Description: The following fatal alert was generated: 43. The internal error state is 552.
Microsoft Office Sessions:
=========================
Error: (05/08/2014 05:09:22 PM) (Source: Application Hang)(User: )
Description: CurseClient.exe4.0.0.10db001cf6ae86016493c38C:\Users\Josh\AppData\Local\Apps\2.0\ZRLY2K7Q.LPG\KP6LJ7AP.M7B\curs..tion_9e9e83ddf3ed3ead_0005.0001_181b5e0542e9eb6c\CurseClient.exe2584968f-d70e-11e3-959b-94de80a45f4c
Error: (05/06/2014 07:05:18 AM) (Source: MsiInstaller)(User: Josh-PC)
Description: Product: Windows Live Essentials -- Error 1714. The older version of Windows Live Essentials cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)(NULL)(NULL)
Error: (05/03/2014 10:53:40 PM) (Source: Application Hang)(User: )
Description: OTL.com3.2.69.014f801cf675ba1e4a20f2C:\Users\Josh\Desktop\OTL.com
Error: (05/03/2014 03:25:21 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {184e7875-9391-441f-a331-d9fc3d9e3702}
Error: (05/03/2014 03:07:48 AM) (Source: Application Error)(User: )
Description: Hearthstone.exe1.0.0.51705321f827Connect.DLL_unloaded0.0.0.0533f2cafc000041d1024dde0cf801cf66b76a3c5974C:\Program Files (x86)\Hearthstone\Hearthstone.exeConnect.DLLc6f4084a-d2aa-11e3-9296-94de80a45f4c
Error: (05/02/2014 09:00:26 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7e746b00-d204-41cb-940e-adb3a0032f56}
Error: (05/02/2014 09:00:15 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7e746b00-d204-41cb-940e-adb3a0032f56}
Error: (05/01/2014 06:09:14 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7b4b8fe6-271d-4030-82b0-0657ab731f5e}
Error: (05/01/2014 06:09:00 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {7b4b8fe6-271d-4030-82b0-0657ab731f5e}
Error: (04/24/2014 02:29:19 PM) (Source: Application Error)(User: )
Description: Hearthstone.exe1.0.0.51705321f827Connect.DLL_unloaded0.0.0.0533f2cafc000041d1024dde0151001cf60042e9ce9e5C:\Program Files (x86)\Hearthstone\Hearthstone.exeConnect.DLL7e5e13f4-cbf7-11e3-93d8-94de80a45f4c
=========================== Installed Programs ============================
µTorrent (Version: 3.4.1.30888)
7-Zip 9.22 (x64 edition) (Version: 9.22.00.0)
Adobe AIR (Version: 4.0.0.1390)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.206)
Adobe Flash Player 13 Plugin (Version: 13.0.0.206)
Adobe Media Player (Version: 1.8)
Adobe Photoshop CS5 (Version: 12.0)
AMD Accelerated Video Transcoding (Version: 13.30.100.40415)
AMD APP SDK Runtime (Version: 10.0.1084.4)
AMD Catalyst Control Center (Version: 2014.0415.2225.38428)
AMD Catalyst Install Manager (Version: 8.0.916.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.81206.1620)
AMD Wireless Display v3.0 (Version: 1.0.0.14)
AMD Wireless Display v3.0 (Version: 1.0.0.15)
AOMEI Backupper Standard Edition 2.0
Auslogics DiskDefrag (Version: 4.4.2.0)
avast! Free Antivirus (Version: 9.0.2018)
Battle.net
Belkin Setup and Router Monitor
CameraHelperMsi (Version: 13.51.815.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2014.0415.2225.38428)
Catalyst Control Center InstallProxy (Version: 2014.0415.2225.38428)
Catalyst Control Center Localization All (Version: 2014.0415.2225.38428)
CCC Help Chinese Standard (Version: 2014.0415.2224.38428)
CCC Help Chinese Traditional (Version: 2014.0415.2224.38428)
CCC Help Czech (Version: 2014.0415.2224.38428)
CCC Help Danish (Version: 2014.0415.2224.38428)
CCC Help Dutch (Version: 2014.0415.2224.38428)
CCC Help English (Version: 2014.0415.2224.38428)
CCC Help Finnish (Version: 2014.0415.2224.38428)
CCC Help French (Version: 2014.0415.2224.38428)
CCC Help German (Version: 2014.0415.2224.38428)
CCC Help Greek (Version: 2014.0415.2224.38428)
CCC Help Hungarian (Version: 2014.0415.2224.38428)
CCC Help Italian (Version: 2014.0415.2224.38428)
CCC Help Japanese (Version: 2014.0415.2224.38428)
CCC Help Korean (Version: 2014.0415.2224.38428)
CCC Help Norwegian (Version: 2014.0415.2224.38428)
CCC Help Polish (Version: 2014.0415.2224.38428)
CCC Help Portuguese (Version: 2014.0415.2224.38428)
CCC Help Russian (Version: 2014.0415.2224.38428)
CCC Help Spanish (Version: 2014.0415.2224.38428)
CCC Help Swedish (Version: 2014.0415.2224.38428)
CCC Help Thai (Version: 2014.0415.2224.38428)
CCC Help Turkish (Version: 2014.0415.2224.38428)
ccc-utility64 (Version: 2014.0415.2225.38428)
CCleaner (Version: 4.13)
CPUID CPU-Z 1.68
DAEMON Tools Lite (Version: 4.48.1.0347)
Dawngate (Version: 182.23.92.0)
Definition Update for Microsoft Office 2013 (KB2760587) 32-Bit Edition
DeskPins (remove only)
erLT (Version: 1.20.138.34)
f.lux
Foxit Cloud (Version: 1.3.99.311)
Foxit Phantom (Version: 2.2.0225)
Foxit Reader (Version: 6.2.0.429)
Fraps (remove only)
Google Chrome (Version: 34.0.1847.131)
Google Drive (Version: 1.15.6556.8063)
Google Talk (remove only)
Google Talk Plugin (Version: 5.3.1.18536)
Google Update Helper (Version: 1.3.24.7)
Hearthstone
Intel(R) Processor Graphics (Version: 10.18.10.3345)
Intel(R) USB 3.0 eXtensible Host Controller Driver (Version: 1.0.8.251)
Java 7 Update 55 (64-bit) (Version: 7.0.550)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
Java(TM) 6 Update 22 (Version: 6.0.220)
Java(TM) 6 Update 45 (64-bit) (Version: 6.0.450)
Java(TM) 6 Update 45 (Version: 6.0.450)
KeePass Password Safe 2.26 (Version: 2.26)
Logitech Webcam Software (Version: 2.51)
LWS Facebook (Version: 13.50.854.0)
LWS Gallery (Version: 13.51.827.0)
LWS Help_main (Version: 13.51.828.0)
LWS Launcher (Version: 13.51.828.0)
LWS Pictures And Video (Version: 13.51.815.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Webcam Software (Version: 13.51.815.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Access MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Mouse and Keyboard Center (Version: 1.1.500.0)
Microsoft Office 64-bit Components 2013 (Version: 15.0.4569.1506)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Professional Plus 2013 (Version: 15.0.4569.1506)
Microsoft Office Project MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Project Professional 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4569.1506)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4569.1506)
Microsoft Office Shared 64-bit MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Word MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft XNA Framework Redistributable 3.1 (Version: 3.1.10527.0)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Mozilla Firefox 28.0 (x86 en-US) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
Mp3tag v2.58 (Version: v2.58)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Mumble 1.2.5 (Version: 1.2.5)
NVIDIA PhysX (Version: 9.12.0213)
Open Broadcaster Software
OpenAL
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4569.1506)
PDF Settings CS5 (Version: 10.0)
PeerBlock 1.2 (r693) (Version: 1.2.0.693)
QuickTime (Version: 7.74.80.86)
Realtek Ethernet Controller Driver (Version: 7.37.1229.2010)
Realtek Ethernet Diagnostic Utility (Version: 2.0.2.7)
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6519)
Realtek High Definition Audio Driver (Version: 6.0.1.6662)
Revo Uninstaller Pro 3.0.8 (Version: 3.0.8)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Steam
SUPERAntiSpyware (Version: 5.6.1042)
swMSM (Version: 12.0.0.1)
TeamSpeak 3 Client (Version: 3.0.14)
The KMPlayer (remove only) (Version: 3.8.0.123)
UltraMon (Version: 3.1.0)
Update for Microsoft Excel 2013 (KB2752087) 32-Bit Edition
Update for Microsoft Lync 2013 (KB2817678) 32-Bit Edition
Update for Microsoft Lync 2013 (KB2863908) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760344) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760544) 32-Bit Edition
Update for Microsoft Office 2013 (KB2768012) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817636) 32-Bit Edition
Update for Microsoft Office 2013 (KB2825631) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827272) 32-Bit Edition
Update for Microsoft Office 2013 (KB2863825) 32-Bit Edition
Update for Microsoft Office 2013 (KB2863843) 32-Bit Edition
Update for Microsoft Office 2013 (KB2863844) 32-Bit Edition
Update for Microsoft Office 2013 (KB2863860) 32-Bit Edition
Update for Microsoft OneDrive for Business (KB2863864) 32-Bit Edition
Update for Microsoft OneNote 2013 (KB2817628) 32-Bit Edition
Update for Microsoft Outlook 2013 (KB2863911) 32-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2837627) 32-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2817301) 32-Bit Edition
Update for Microsoft Word 2013 (KB2863909) 32-Bit Edition
VLC media player 2.1.3 (Version: 2.1.3)
Wallpaper Master v2.16
WildStar (Version: )
WinRAR 5.01 (64-bit) (Version: 5.01.0)
WoW-Classic (Version: 1.0.0)
========================= Devices: ================================
Name: SM Bus Controller
Description: SM Bus Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
========================= Memory info: ===================================
Percentage of memory in use: 17%
Total physical RAM: 16343.4 MB
Available physical RAM: 13445.22 MB
Total Pagefile: 32684.98 MB
Available Pagefile: 29417.68 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.77 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.19 GB) (Free:371.57 GB) NTFS
3 Drive g: (EHDD) (Fixed) (Total:1397.26 GB) (Free:981.26 GB) NTFS
========================= Users: ========================================
User accounts for \\JOSH-PC
Administrator Guest Josh
**** End of log ****
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